Premier Inn Haywards Heath

Always enjoyable.

Floors were so badly creaking from above we could not get any sleep. TV remote controller was broken and there is no hand rose for the shower only a ceiling rose which means you cant have a shower without getting totally soaked. Parking was a joke. Would not recommend this hotel to anyone. The room is very badly sound proofed you could hear everything from everywhere especially the floor creaking.

Everything was excellent. Staff were very pleasant and helpful. Beds were great.

Room wasn't very clean gave me wrong room will not return again as I've stayed in many and I have to say this is the worse one

Have stayed here many times over the last few years. Staff were friendly and helpful but the car parking prices are unreal. Once you’ve parked you can’t move your car or you have to pay every time you move it, £8 whether you are there 10 mins or 6hrs, or £15 over 6hrs.
So we parked up and we’re going to go out for a meal using the car, but to move the car once and return for the night is a whopping £20!!!
And that’s if you’ve managed to get a discount code or it would have been £23!!!’
Absolutely disgusting prices, I understand it’s not the Premier Inn’s fault but come on, basically putting another £20 on the price you’ve already paid for the room.
Needless to say, this will be our last visit to this particular Premier Inn, and that’s purely because of extortionate car parking charges.

Bar staff very nice. Tried to check in 10 minutes early and the reception lady (really unfriendly) just stated if you want to check in 10 mins early it’s £15. No customer service focus at all.

Premier Inns are amazing value for money

Hotel was good value as always with Premier Inn ands the room was nice and clean.
Service from staff on the morning I left was abysmal. Chloe, the young lady who said she was in charge also said she was still training and had only worked there for two weeks. Really ??? The most senior member of staff had worked there for two weeks and was still training. Come on Premier Inns, you should do much better than this.
Her reaction to my comment that I was getting unsatisfactory service was "That's Life".
Her interpersonal skills were non existent and this is someone who should definitely not be involved in the hospitality business.
As for the guy on the Reception Desk, Georgi I think his name was, you get more help from a brick wall and he wasn't interested at all in the issue.
I don't expect 5 Star treatment from a Budget Hotel Chain, what I do expect though is civility and a desire to deal with a Guest's problem.

The team were friendly professional attentive and kind . Nothing was too much trouble . We will stay there again because of the service and care we received .

As always, the Premier Inn had very good management and staff with excellent service. I found the style very friendly at all times. The breakfast was in a bar area with some chairs and tables and was adequate my advice is don’t go for your breakfast at a busy time, otherwise the whole hotel will be wanting breakfast at the same time. I use Premier Inn all over the country and found them all very good the beds are very comfortable. The rooms were very clean. Downside I felt they are cutting back a little bit here and there and it is beginning to become a little bit noticeable. But I can understand with the financial climate. I think it’s very well well worth staying at a Premier Inn and the one at Haywards Heath was absolutely as I would expect. Very close to the station and Waitrose if you need some extra bits. The only suggestion if they’re recycling the room cards, maybe they could give them a bit of a clean.

Nära stationen. Ser inte mycket ut för världen, utifrån. Mycket bättre på insidan. Trevlig personal. Riktigt bra rum. Stram, enkel design. Välbyggt. Rent! Tyst. Bra frukost, med allt från varm mat till färsk frukt.

We booked our room on the phone to make sure we had an interconnecting room for our children.
We arrived at the hotel to be told there was a note on our booking but we hadn't paid for 2 rooms so they only had one. We were told on the phone we had booked 2 rooms together.
We rang and booked on the phone for this reason to make sure we had connected rooms. The member of staff on reception (who was in charge of the hotel that evening) rang their regional manager however no help. We were told we would have to pay for a second room. We were also told they may or may not have one and no compensation or reimbursement may happen even though it was their error. So at this point I was unclear if they had 2 interconnecting rooms available or not. We asked to speak personally to the manager and was told we weren't able to. The member of staff said he believed we had booked 2 connected rooms as it was odd it had been written on the notes. He even said something along the lines of 'Why would you need to write interconnecting room if you don't need one' however even though he said this he kept saying he couldn't help. In the end we had to take the room as my children were so tired and the interconnecting room that might have been available was given away to other checking in. We would have got on with it if it was just 1 night but we were staying 2 nights. Horrendous customer service! Also furniture in the room was broken. Avoid this hotel!

I was met by Ben who checked me into my room. Ben was very polite, friendly and professional, and he made me aware of offers at the bar which was well received after a long day. My room was air conditioned, clean and comfortable.

Good hotel. Good location for the station and Haywards Heath. A bit pricey. Comfy room. Good bed and bathroom. Good facilities. Staff were all lovely. Could use just a bit more dusting and some doors etc are starting to look a bit shabby.

I would like to say Iris is a amazing member of the premier inn team who always goes the extra mile for the hotel. She is friendly and professional, warm and welcoming.
She often puts on a very brave face while others shy away from work.

I would like to thank Iris for looking after us tonight She is amazing and can not do enough for you She is always smiling and even under pressure Thank you Iris

We stayed one night as we were in the area for a wedding. The rooms were clean, comfortable and quiet, and the breakfast was nice, good portions and they were really helpful about allergens which is important to me as I need gluten-free. The staff were outstanding, very friendly, helpful and attentive and we enjoyed our stay. I see there have been some negative reviews so I wanted to emphasize it was good for us and I was especially impressed with the staff. I'd be happy to come back.

A very nice moderately-sized hotel whose staff are very friendly and always want to please. The accessibility for the station is excellent and there are nice shops nearby. Cleanliness is exceptional …
We will be returning …

Arrived on the Monday afternoon after work checked in and went the room which stunk of cannabis so went straight back to reception to change room which they did but is still not great for first impressions. The building doesn’t seem to have great insulation between floors because I could hear people stomping around a lot in the evening. The fact that the package my company had paid for was to include free parking but we got told that the hotel doesn’t own the parking so could either park up the road or pay £15 a night to park at the hotel 😡 the one person who seemed to be the most confident and helpful person was called Iris, who always made us feel welcome and was always polite and positive and happy which made us feel better about the things that were going wrong with the place and think she deserves staff of the month for her work.

Ben was an amazing help. We traveled cross country and made us feel welcome and at home. Callum was absolutely greta too. Both helps us understand how check in worked and made us fell welcome. Great experience