Premier Inn Crewe Central

We (2 adults & 2 children) stayed for one night whilst visiting family.
We were warmly welcomed by the receptionist who checked us in promptly.
Our room was located on the ground floor as requested - the room itself was very basic and felt quite outdated compared to other Premier Inn Hotels we have stayed in. The bathroom definitely needed a freshen up but was okay for what we needed.

We went to the restaurant on site (across the road) for dinner in the evening, again the staff member was great. Sadly we were let down by the food, particularly the children's menu - they chose Chicken Bites, chips and Mini Corn. The chicken was very dry and overcooked, meaning the children didn't eat very much at all.

Overall, it was a basic base for the one night we needed, but the hotel could definitely do with a freshen up.

Lucy was amazing she even made our bed up for us as we were a walk in customer then she served us food at the restaurant also the man that was working was great too

Very pleased with the Crewe Central Premier Inn, my room was spotless, large and had a television with the choice of 70 channels. Bathroom was large and you had the choice of taking a bath or using a shower. Man on reception was very friendly and the hotel seems to have got into the Halloween spirit with plenty of Halloween decorations.

Also good, as some hotel restaurants can be poor, was The Brocklebank, the pub restaurant over the road from the Premier Inn. Most meals can be bought for under £15 and while not the most memorable, the portions were decent and the meals we had were well cooked. Also the breakfast that's included in the price gives you the option of a self service continental breakfast or a cooked breakfast, where you select what you want from a list and is served by a waitress. Again this was of a decent standard.

Only issue I had with the Premier Inn was the heating was slow to come on and took half an hour to warm up my room, which isn't very good when the weather is turning cold. Otherwise it's four stars from me.

Excellent customer service, support and care, rooms and breakfast were great. GREAT experience and restaurant was too notch...

I didn’t stay at the hotel but it is in a good location for the station. I called in for breakfast at the Brocklebank. Was greeted by lovely staff and wonderful service from Tracey, she couldn’t do enough for you and all with a genuine smile. The breakfast was fresh, cooked to order on a Saturday morning. It was hot and all very nice. Would certainly come back here.

A big shout out to Rene who greeted us on Saturday 27th September! He was so warm and friendly and couldn't do enough for us. We had an early check-in and the room wasn't quite ready but Rene wasn't phased at all. Even though they were short staffed at the time he did absolutely everything for us with a smile and at speed. He even took my cases to the room. He showed me where everything was and that, if I needed anything, I only had to shout! Also, I think its worth mentioning there were a couple of chambermaids on and they were also very friendly and very helpful. This is one of the nicest Premiers in terms of service I've ever stayed at and we always use Premier wherever we can. Thanks so much Rene and the team 💙

Overall the hotel is nice. It’s very clean and the staff are nice and friendly. We stayed here two nights with no problems or complaints whatsoever. However the restaurant attached its terrible we were highly disappointed with the breakfast we never ate there again. It lets the hotel down.

We stayed at the Crewe Central Premier Inn in September 2025, as it was handy for a wedding we were attending in Cheshire. We had a fantastic stay, chiefly due to the staff, all of whom were wonderful. Lucy in the bar/restaurant was great, and René (I think?) on Reception was friendly, helpful and professional. Rooms were very clean and comfortable, and the location is right next door to Crewe station.

It’s alright. Nothing special. All staff are pleasant and welcoming. The restaurant is dead. Again all staff are nice, it’s just always empty of people and food choices.

Fantastic hotel, friendly staff and brilliant location next to the trains station. I’ll be coming here more frequently in future.

An excellent and very comfortable stay. We both had breakfast at the restaurant by the side of the hotel. It was delicious and served quickly. Matt who was on duty couldn’t have been more helpful or friendly. Nothing was too much trouble. Will definitely visit again

Last minute plans but managed to get booked in. Friendly staff all round. Little out of way from town centre but not too far, easily accessible for train station. Pub was very quiet, but not being open to public, it's to be expected. Did mean got great service.

Great location and excellent value for money. Comfortable room. Lovely staff. No problems or complaints at all. Thank you.

Speedy check and help with luggage to my room. Evening meal was very nice. Typical pub grub so good value for money. Room was typical for prem inn but had AC which is always a plus.

There was a few of us that stayed as it’s so close to the station and cheaper to stay here and catch a train into Liverpool.
The perks are the staff that I had the pleasure of interacting with and the much needed air con.
The rooms are what you’d expect for premier inn but I was told this site is due for a lot of changes next year, so we look forward to that and we will definitely come back.

Stayed here recently with family for a night. First impressions were good – the ladies on the reception desk were all friendly, polite, and really helpful, which was much appreciated.

The room itself was a bit of a mixed bag. It felt dark and quite dated, but the bathroom was clean and the linen was fresh. Beds were comfy, and I especially liked the glass cups provided – clean and a nice touch. However, the kettle had definitely seen better days and could do with being replaced.

Unfortunately, the lights and electrics near the bed were faulty, which meant no bedside lighting and my phone didn’t charge overnight – frustrating. The carpets were in very poor condition, looking filthy and in need of urgent replacement.

The air conditioning was a saving grace – worked really well and was much needed during a warm night. However, I didn’t like that the windows on the ground floor didn’t open – it made me feel anxious thinking about emergency situations as we were in the middle of the hotel and emergency exits were to the sides.

Parking was available outside the hotel, though most spaces were taken by the time we arrived.

Breakfast the next morning was a real let-down. We were met by a chef with very poor customer service and a rude attitude. Allergy concerns were handled poorly – no fresh cutlery offered, and the allergy information book was practically thrown at me. The food itself was subpar – hot food was either undercooked or overdone, and the continental options were limited and underwhelming. Definitely not what I’ve come to expect from Premier Inn.

To be fair, the lady on the front desk did refund the cost of breakfast, which I appreciated. I was told a manager would follow up with a call, but unfortunately, I never received one which wasn’t the best as it made me feel as though my concerns weren’t taken seriously.

All in all, it was an okay night’s sleep, but the hotel falls well short of the usual Premier Inn standards I’m used to.

Firstly, it's not central Crewe - it's by the station, which is about a mile south of the centre. The hotel itself is tiny and has only maybe 20 or so rooms, staff are very helpful but there the good stuff ends. All twin rooms have the pull-out bed which is small and sits right below the window ledge so is bathed in light from sunrise onwards. My room also had an unusual issue with the air conditioning making episodic noises, and the trains were audible once it got to about five in the morning. I genuinely don't think I got two hours. Temperature of the water was also very variable - the same setting on the tap or shower would fluctuate from being too hot to have your hand under to then being so cold you had to turn it back up; this seemed to be worse outside of 'core' hours. Also the breakfast wasn't buffet for hot items which is always frustrating because of the time taken to cook them.

The staff are so kind and welcoming. Room was big and beds so comfortable and the late check out just topped off a great stay. Would definitely recommend.

Highly recommended
Cause I'm a guy most of us can't do womans hair had to be right as it was for a wedding but Tracey from reception saved the day . She came and fixed my girlfriends hair . Tracey went above and beyond . Thank you Tracey . She said she is going to learn to do her hair for next time 🤞. We will be back

I have stayed at this Premier inn on a few occasions and have always had a lovely nights sleep. It was nice to have a window and not just a/c.
There is no lift. But as of yet it has bothered me.