Premier Inn Stourbridge Town Centre

Great location for our purpose.
Room was as expected for Premier Inn
Good size room, comfy bed.
Let down by hot water/shower, pressure wasn’t as expected.

We stayed in the hotel from November 23-27th.

Excellent service from Charlotte In the restaurant
She was friendly, attentive, and made sure we had everything we needed. Her positive attitude made our meal even more . Thank you Charlotte 😍

Stayed one night. Have stayed many times before. Thermostat in the room would not turn down. We tried to set the temperature to 18 degrees but it always went back to 24 degrees. Curtains wouldn’t close properly as hooks were loose.
Had booked breakfast but doubt I would ever do again. The selection available was very limited. No yoghurts, stewed fruit, fruit salad, eggs, mushrooms. Saw the staff member bring fresh tray of bacon but it was only at room temperature.
Hotel was very quiet, mainly work people. Their vans occupied half of the disabled parking spaces on Tuesday evening.

Went for breakfast on Thursday 13th November, good food, very pleasant experience, and well looked after by very friendly staff, especially Kayleigh, as nothing was to mush trouble for her, thank you ladies 👍

We often book this hotel because it’s convenient comfortable and quiet. I made an error in my booking and Maz was so efficient thank you for your help yesterday Maz

Rachel was very welcoming and informative, nothing was too much trouble and made checking in an easy experience, will definitely stay here again

Warm, friendly, kind staff. Good food and a great price. Had a brilliant stay and visited nearby Cadbury world. Amazing

The hotel is dirty, a fusty smell lingers and the carpets clearly need a deep clean. The room experience was terrible, a soiled towel and urine dribble on the toilet seat. We went out and purchased some anti-bac wipes to wipe down ourselves. The lady at reception was very apologetic and changed the towel. Unfortunately on the second day I went to pop something in the bathroom bin and found a used sanitary towel left by the previous occupant. As a former merchant seamen I've stopped in hotels all around the world, but this was the worst I've encountered for lack of hygiene and general cleanliness, I'm ashamed to find such poor standards here in the UK, it is absolutely disgusting.

I had a wonderful experience and go there on a regular basis because not only is it a lovely hotel but, the staff are exceptional from the management, reception all the way down to the cleaning staff who are so friendly and helpful. Sarah, Rachel,Di,Jack, Katie,Susan and Katrina are just fantastic and the hotel is a better place with them there. They are always smiling and will try to help you in any way they can. A special mention to Sarah the Manager an absolute diamond of a manager and if I have any issues they are always taken care of and Jack as well always there at reception with a smile on his face, nothing is to much trouble, also a mention to Emma part of the cleaning team, always smiling and ready to help whenever needed and always willing to go out of her way to help.
Also the Restaurant staff once again so helpful, the food is fantastic and they make my experience every time just the best and it’s a pleasure to come back.
Truely fantastic Hotel with just the best staff ever.

I would especially like to comment on the staff. All from the cleaners to reception made my stay very special. Nothing was too much trouble. The offered help with luggage and gave a cheerful greetings as I came and went. These ladies are wonderful. The bed was comfy too so I slept very well

Maz the receptionist went above and beyond to make sure I was able to have a room near a family member who is 97 years old. Nothing was too much, you are a credit to the Premier Inn. Had a shower/bath tap malfunction in the morning and again the matter was dealt with calmness and efficiently. Another room was sorted within minutes for us.

Room was great, bed was so comfortable!, staff were super nice and accommodating especially the receptionist Rachel, would definitely stay again!.

What a fantastic hotel! We stay here often as its ideally placed for a variety of food options including Greggs, as well as a short taxi ride to the train station. But, the main reason we stay here, is the staff. They are all absolutely amazing, especially the reception team of Jack, Rachel, Katie, and the manager Sarah, who always goes above and wayyyyyyyy beyond to make us feel special, appreciated, and valued as customers. Its the little things that count, smiles, politeness and taking the time for a chat, even a brief one, often despite them being rushed off their little feet!

The hotel was easy to find and there were so many parking spaces to use and FREE! Warm welcome at the reception. Bedroom was a good size as a family room with 3 beds in it. Bathroom was clean and the fan wasn’t noisy like most can be. Only issue was the side of the bath was quite high and I had to hold on to the towel rail when stepping out of the shower/bath. Good price, good location, great parking, quiet at night. We enjoyed our stay.

Easy to check in /check out
Great location to amenties
Clean reception/room ,friendly staff
Vending machine onsite
Taxi phone also on site
Only complaint is vending machine was half empty

What a lovely way to start the day with the friendly team of Kayleigh and Indie serving a delicious cooked breakfast … fresh mushrooms and tomatoes, delicious bacon and sausages plus poached eggs to order! Excellent fruit salad and yoghurt too plus juices and pastries and a great revolving toaster. Great coffee machine.
The hotel room was spotless and the bed so comfortable. I was very impressed.

My fellow traveller was not mobile enough to use the over bath shower … and it could be worth mentioning this when booking as perhaps you have rooms with walk in showers?

We stayed for 2 nights.
Really friendly reception staff
The room was very clean with all you would need.
Bed very comfortable
Room on floor 3 was very quiet.
Great value for the meal package at the Premier inn restaurant next door
Breakfast is amazing everything you could want and as much as you can eat continental and cooked.
The evening meal okay had to send back my Korean style burger as dry but they replaced it with fish and chips.
Service is a bit slow, restaurant staff were very friendly and helpful
Would recommend.

Just a bit dirty really and needs some TLC. We stayed here in August and not one of the better Premier Inn's we've stayed at. We had a family room on the ground floor, strange smell when you enter the corridor and into the room. Buzzing sound from the air con and rooms needing some TLC. Found some odd substance/blob thing that looked like it was forming life in one of the draws and a lovely decor of stains throughout. If you're on the ground floor, may be worth requesting another room as we had people having endless conversations in the corridors up until midnight. Not the best place we've stayed, probably would pick elsewhere next time.

We arrived quite late and were given our room, the minute we opened the door the smell hit us, I have never smelled anything so bad, we were allocated another room which had seen better days but there wasn’t a smell.the breakfast was poor and the restaurant was absolutely filthy. Will definitely avoid at all costs.

After leaving Kent around 7pm we are arrived at the hotel at 930pm.. after picking the premier inn chain because it has a restaurant next door, we were very disappointed to get into the cookhouse and pub and order a drink, and then be told that was it, they were closing at 10pm ! Wanted a couple to relax after working all day then travelling .,, I’m glad we are before we left home as we would have been very hungry too as the kitchen was long since closed when we arrived!