Premier Inn Swindon Town Centre

Ce n'est pas la faute de l'hôtel. Malheureusement, Swindon n'est ni très jolie ni très sympa à visiter (je fréquente cette ville depuis 35 ans car j'ai de la famille ici). Le centre-ville où se trouve l'hôtel est hélas en chute libre avec beaucoup de magasins fermés depuis 10 ans.

Great service from Ben, really helpful and food was great. Do the meal deal dinner and breakfast! Such a saving. Rooms clean and welcoming.

Very good never had a problem we love it an the staff are great
We would like to thank Ben and we highly recommend this hotel to others/anyone

The hotel is lovely and clean, the food choice limited but cooked well. My steak was cooked to perfection!
But I really want to talk about the staff! Sofia was so lovely - polite and attentive and friendly.
Alison! Whatever ever they are paying Alison is not enough! She was on the breakfast service and was sooo lovely - friendly and sunny and interested in people.
Other members of staff were great too, but I didn't get their names 😒 my bad!
I hope my comments find their way to the staff mentioned!

First class excellent service every evening! Excellent quality of food!!
The staff look after me help, Nishan always helps me with everything and helps me with dietary requirements. Very enjoyable experience being serviced my Nishan 😊🙏🏽

Hotel itself was clean and maintained well. Bathrooms were nice and clean as well. My issue with this hotel is that I booked and paid for a room that had 2 single beds and a double bed. When checking in I was informed that it was hotel policy that only 2 adults per room and given a room with a single bed and a double bed. My friend had to book her own room on the spot because of that yet the website and booking company never stated there was a 2 adult per room policy.

Really nice room very clean bed was amazing . Fantastic nights sleep. Breakfast was delicious . Would definitely stay again

We had a good experience at Premier Inn Swindon, The staff were friendly and polite and situated very well. The carpark was full when we got there, but they gave us an alternative which was close by and also cheaper!
The only down side was that we called the hotel and the gentleman who answered the phone was not the most pleasant. They spoke down to us and we're quite condescending and not very understanding. As a person with Autism who struggles sometimes in social situations, please improve your phone manner as I left the phone call feeling more anxious than I started.

Room was clean. But that's about it. Absolutely reeks of hash and definitely not a nice bar atmosphere. Staff were unhelpful and more interested in chatting than answering a query. Can't comment on food as nothing served after 10pm and we chose to leave breakfast and go elsewhere

Did not eat breakfast. Had to pay for it. We opted out.

Stayed for one night. Great price. Room was nicely decorated and cosy. Nice mood lighting and room temperature switch was easy to control. Shower was great main shower head plus moveable shower hose . It was also a walk in shower which was easier than trying to step over the bath as in other PI's.
Locating the parking adjacent to hotel was a bit of a mare as the post code was different to hotel postcode and we kept going around in circles lol! Post code for Premier Inn car park SN1 1SG first come first serve basis. Pay on exit get QR code from receptions when leaving. Alternative car Park SN1 1TN Whalebridge Multi storey Pay on foot, Staff really friendly, special mention for Maxi who was doing everything and doing it efficiently! Also, to Alison in breakfast area who couldn't do enough for us. Food was well cooked and nicely presented. Would have given 5 stars but some mould on shower seals and dining area too small to accommodate size of hotel. Also have larger round tables so families can dine together. Maximum tables seated four. Maybe they should expand dining area and reduce bar size. Just saying. Thanks for a nice stay.

Arrived at 1am I the morning, thank goodness for manned reception 24hrs. Hotel car park was ‘rammed.’ Receptionist was concerned about be walking back from a public car park and so found me a space. Then discovered that there wasn’t a ‘traditional’ shaving socket in the bathroom and so she found me a two pin plug for a 13amp socket.
I had booked a ‘Plus’ room which would put some ‘luxury’ hotels to shame. Comfortable bed, luxury shower room, water in the fridge, Nespresso machine, chocolate….what more could you want!
Went down for breakfast, interested motivated staff, good variety of food on offer, hot and cold, relaxing un-rushed atmosphere. Thoroughly recommend. Central location if you want to explore Swindon.

Hotel is nice but had a bad experience with power issues in the hotel that had been going on since a few days prior to my stay. Poor review due to Premier Inn poor communication around the issues and not giving the staff enough help to manage the situation

Beautiful brand new hotel right in the centre of Swindon Town centre. Staff were friendly & polite & room was very comfortable. The bathroom was also fab with a powerful shower that i loved!

I took my mother for breakfast at Premier Inn and as always in the morning we are greeted by Mel as we arrive. She always has a smile on her face and as usual very welcoming. This makes it a pleasurable experience when coming in for breakfast. During our breakfast, this Friday and last Friday we have discovered what a valuable member of the team Abbie is, she is a delight to talk to and nothing is too much trouble for her, she goes above and beyond to try and make our experience better. Even though the breakfast was not great these two members of staff went out of their way to provide an excellent service.

Amazing experience at this hotel, I had my bike wheels stolen, I informed the staff and their response was brilliant. They helped find the person who did it, and reported it to the police. I had them back in less than 24 hours.

Cannot thank the team here enough!

Arrived fairly late in the evening. Nighttime revealers blocking the entrance to the hotel. On check in, no smiles or good evening from the staff. Felt like we were an inconvenience.
Got to the room and the kids were so excited to show that the hotel had placed a pack of Jammy Dodgers on each of their beds (nice touch)

Great night sleep. Beds were sooooo comfortable.

When it got to checkout, had to tell the staff member behind the desk about the broken toilet seat. All she said was “OK, I will let housekeeping know” and she walked off.

Customer Service needs to be looked at in my opinion.

After a disappointing visit to the premier inn earlier in the year, we returned today and wow what an improvement. We arrived to check in, which was done in a prompt and friendly. We were given a beautiful big family room overlooking the top of the high street. Complimentary Jammy dodgers for the kids was a lovely touch. Our room (106) was spotlessly clean, brightly and airy. Breakfast in the morning was lovely and all staff we encountered were so friendly and accommodating.

3 adults must take 2 rooms. Company policy. Online booking was for 45 pound a night ended up being two rooms as 60 quid each. Hundreds of rooms but about 20 parking spots and you pay 16 pound every time your wheels enter! That's not for 24 hours. We learnt the hard way. (do a deal with the local council!!!) Basically, this hotel is a pimple on a duck arse of a shopping strip. Nearby council parking is 50 quid for 24 hours. Anyone with a car DO NOT STAY HERE. BTW dodgy deals going down in the nearby carpark which you cannot park in! Families AVOID. NO PHONE in the room to reception so its a 5 min walk. NO fridge in the room! Mortgage the house to eat miserable food. Really Premier Inn have lost their way here ...

Well what can I say... this new concept premier inn has its problems. No electric 3 times in one day, at busy times, 7/8 am and 6pm. Also no water (apparently pumped by electric) Horrible experience. In town centre, scary evenings and mornings. Police there, drunks/druggies fighting. I always stay Premier Inn, am a very big fan, but not this one I'm sorry to say.