Premier Inn Clacton-On-Sea - Seafront

Thank you to all the staff at premier inn clacton during our four night stay.
A special thank you to Alison and Ashley for reserving our rooms,attending to all our needs and making sure we were well looked after.A special thank you to Daniel too for all his help,advice and outstanding breakfast with the best poached eggs I have ever had.thanks to this high level of customer service this is our favourite premier inn and we are regular customers now.
My partner Hayley and I would like to wish you all a happy Christmas and new year and we look forward to seeing you upon our return in January.

Family trip to the seaside we came over fireworks weekend & the staff were amazing
Check in was easy we had a lovely family room looking at the pier!
Breakfast was great with lots to choose from! We loved our stay

An incredible stay - have been here a number of times and never disappoints. Clean spacious rooms, welcoming and friendly staff it’s all good!

Darren the manager was very helpful when our television did not work on all channels. He came to try and rectify the issue but had no luck. He offered to search for another vacant room as we were staying three nights. We returned to him a while later and he had found us another room which did the trick. Daniel from the kitchen, also welcomed us as we have spoke with him on several previous stays and ha has always been a integral part of their very professional team.

Me and my son arrived Friday afternoon, check in was swift and spot on, my wife arrived around 9pm, then we found an issue with the TV in our room.

The problem we had was the TV remote didn't work with our TV, I appreciate we didn't book a weekend away to watch the TV, but with a 7 year old it's handy in the morning and evening when you get back to bath/shower and relax before bedtime.

This issue was reported 4 times throughout the weekend, yet nothing was done, the only thing the staff could do was give us multiple remote controls (think we tried 12 remotes) and none of them worked.

Staff were apologetic and very nice, but seemed clueless as to how to sort this issue out, no fix nor compensation was offered or done.

We use Premier Inn all over the country, as they are normally a dependable and reliable brand, but this left us some what feeling at a loss and questioning the Premier Inn ethos.

I also question, why you feel the need to charge £8 for 24 hours parking, it's a hotel car park!, as we had to take 2 cars the parking was for 3 nights, which cost us an extra £48, again found this charge rather offensive and unnecessary, may be put a barrier on the car park entrance so only guests can use it, just a thought.

First impressions are a fairly new Hotel, booking big issue as rooms (not just mine) was not ready, food major issue as the restaurant had major issues again and could only serve Chick Goujons or burgers !! with no notice until you actually sat down, totally useless and will not use again this Prem INN

My family, ages ranging from 9 years to 83 years, have just returned from a long weekend in Clacton on Sea staying in the seafront Premier Inn. The hotel is in an excellent situation overlooking the sea, just walk across the road and you are on the beach or pier. Our rooms overlooked the sea with amazing views! Rooms were just a little tired but were spotlessly clean with good amenities. Curtains were good black out material. Hardly any noise from the road. My only personal complaint would be that the windows do not open but air conditioning was good. Staff were excellent and went over and beyond. Very caring, polite, and nothing too much trouble. I would like to mention Darren, Alyson and Emma especially! Breakfast was delicious with the usual large choice Premier Inn offer, the dining room was spotlessly clean.
This hotel is so ideal for all ages, so much to do on the pier, beautiful sands and lots of restaurants. The Lounge, a pub with food, overlooking looking the sea was also lovely, just a short walk over the road. Car parking was very easy and we never had to use the cars for the three days we stayed.. This Premier Inn is ideal for a lovely family break! Would highly recommend.

Horrendous stay due to my 9 Yr old daughter finding this tray of cocaine, empty bag and rolled up note on her bed upon check in. As fully booked we had to go out while they checked and cleaned the room (again) to which my kids were scared to stay in.

2 weeks and 2 chase up calls reporting this to guest relations and asking for this to be escalated, finally gor a response stating i would get a refund, we will not be using premier inn again and advise any 1 with children to think twice about staying here.

We didn’t stay there but had breakfast there when we entered we were met by Daren who asked if we had been before we said yes he went through what they offered gave us the area where the bar stalls are.which was no problem we were able to eat all we wanted when the coffee machine went wrong I spoke to Daren he was straight over to sort it out.He was well organised clearing the tables as people left.
It seems like everywhere else numbers of staff have been reduced as when we have been before there were three people doing the same job as Daren who was very efficient on his own.We will certainly be back.Clive

Well located, but the hotel has a run down air about it. Our stay was particularly impacted by the airconditioning being inoperable much of the time. We cannot fault the staff who tried to help, providing us with a fan, but that was noisy and could not cope with the situation. Overall, we found the stay overpriced for the facilities offered, when we have found other Premier Inns reasonable value. Even the name light on front of the hotel only had the last two letters of "Premier Inn" alight, a reasonable summary of the state of the hotel.

Had a great few days in Clacton-on-sea. Staff were very welcoming, happy and helpful. couldn't ask for better. Room was clean and tidy, bed was comfy. The Premier inn was right on the sae front, opposite the pier, not far from the shops either.

Everything was so clean and the staff were so kind including housekeeping, definitely felt welcomed by the staff everything was absolutely amazing

I have been coming to this hotel for many years with my family, well aware that you can't get any mobile phone signal and if you leave the hotel you have to keep signing up to the wifi when you return for some reason it doesn't automatically reconnect. The bathroom was looking a little old and worn with chipped paint on the skirting boards, we had to chase some more toilet paper a few times. You no longer get mugs and glasses in the room instead you get just 2 glass mugs, we asked for extra as there were 4 of us in the room but we never got them. the shower no matter what temperature it was set to kept going to very cold while you were using it. We were meant to get a discount price for the parking as we booked our rooms before the parking fees increased but we were still charged the new higher price. Staff are always polite and friendly. The breakfast is always a big hit with all the family but we don't have the evening meals here as the menu is rather limited. The location is fantastic walking distance to the pier and all amusements and shops.

A very enjoyable stay, breakfast and evening meals were excellent, the hotel is also extremely clean and comfortable. I cannot speak highly enough of all the staff at the hotel, nothing is too much trouble with all willing to have a chat regardless of how busy they are.

AMAZING!!! Stayed her beginning of August for weekend trip with the girls. Staff was amazing! Very helpful when needed anything doing. Breakfast service was lovely food was quick and easy with buffet option. We also had dinner meal one night which was also great (friendly service staff then as well)
Overall the rooms was lovely, rooms was good decent size with everything equipped that u would need (hairdryer,towels,teas,coffee,mugs and shower gel etc)
Housekeeping was all friendly if needed anything extra was easy to be solved no problem.
We definitely will be returning next year for sure!

The perfect location for a little break right on the seafront. A very warm welcome as always and a special little shout out to the lovely lady who had superb customer service skills. Unfortunately the lady was not working when we left to catch her name. She had very short hair and worked till late evenings. She was fantastic with my teenage son and always accommodating. Saying that, so too were all the staff.
The room view was too just perfect. We shall see you all again next year.

I give the friendly hard working staff 5 stars without a doubt, very helpful and chatty, great breakfast chef who was very friendly and helpful too. I noticed staff had more than one role, this has always been a busy hotel and i have been coming here for about 6 years, it runs on a skeleton staff and they are running around doing more than one task, this is not fair and more staff are needed there. The rooms are very tired and damaged (I saw a couple), my room ( 121) had marked walls, a damaged desk, dirty stained chair, marks on bathroom wall, tatty silicone in bathroom, paint missing and marks on wall from the tension rod where the net curtain used to hang, it was like walking into a room from the 1970's, drab and old fashioned. TV signal was shocking, every night we gave up watching tv as it glitched all the time. I used the hairdryer once, which cut out so much i gave up with it as that is dangerous (i meant to report this, but forgot apologies) Corridor smelt stale/mouldy. I was last here 2 years ago and was shocked at how much it has gone down hill. Premier charge enough for their rooms, so they could at least revamp this particular hotel, it's always busy, it was fully booked when i was there last week, so they definitely have the money. The car park used to be £2 to park in if you were staying in the hotel, i was shocked when paying to see it has jumped up to £8 for hotel guests to park in there, it should be free to paying guests of the hotel! I stay here as my son loves it and he wants to return for his birthday, i just hope next time the room we get is alot nicer, there must be some rooms that are better than others, but all need revamping.

Very dirty carpets no walk in shower would not recommend the worst hotel I have stayed in disabled rooms the bed is no Moor than a mattress on the floor do not book

A pretty standard Premier Inn experience. The best thing about the hotel is its location- almost opposite the pier on the sea front.

The corridors between the rooms could do with a hoover but the rooms themselves were fine. The restaurant- this one has a Thyme, Premier Inn’s own restaurant, rather than an attached chain place - isn’t really big enough for the hotel. Book a slot for breakfast or you might be turned away. There also seemed to be an issue with the room keys - we kept getting ones that didn’t work.

But the staff were friendly and helpful and there seemed to be enough of them, which sometimes isn’t the case in Premier Inns. It may be the best hotel in Clacton, though this says more about Clacton than the Premier Inn.

It’s a premier inn, they are pretty standard and you know what you’re going to get. The room was perfectly clean and a good size for a family. I generally find the rooms are always a little worn looking, due to high volume of use and for the price, I don’t expect the ritz. This was no different but as mentioned, perfectly clean and ok for a couple of nights. We did have an issue with a leak coming through the ceiling which was resolved with a room move and handled well by the manager. Overall the staff we spoke to were all very friendly and even the breakfast chef kept saying hello. The breakfast I find great value, it was all hot and tasty. Particularly liked the mushrooms. The toaster is slower than a snail, but it was my only complaint. Parking was convenient and reasonably priced to me as I’ve paid more for other premier in car parks. We hope to back again next year. I thoroughly recommend a sea view room.