Premier Inn Pontypool

I had an absolutely wonderful stay at the Premier Inn thanks to Lina. Her customer service is beyond exceptional – she is warm, friendly, and truly goes above and beyond to make guests feel welcome.

This Premier Inn is honestly above any I’ve ever stayed at. The whole team is incredibly friendly and welcoming, and the facilities are amazing. From the moment I arrived to the moment I left, I felt genuinely looked after.

I would come back to this hotel just for the amazing staff and the outstanding way they treat their guests. Highly recommended!

Disappointing stay at this hotel. It is in desperate need of a refurbishment. We stayed for one night and were allocated a room on the ground floor. Cleanliness was not great. The bedding had stains on them that we had to ask to be changed. The shower cubicle could have done with a good clean as did the whole bathroom. Thankfully, only a one night stay.

Grubby room, stayex 2 nights no room clean or bins emptied. Tea, milk etcnif topped up. No information given about pub being closed. Reception staff abrupt... I adkedfor more milj and tea... Response, its over there. Need some customer service training. Icd bee. Using Prrmied inn Regular since it first opened, its going diwnhill fast.

Staff are incredible, so pleasant, welcoming and helpful.
Rooms are comfortable and clean.
Parking is free and plentiful.
Breakfast is cooked fresh to order and delicious with a fantastic continental choice too.

Another good stay at this hotel. An ideal location and a very comfy bed. Just starting to show signs that's it need a refresh. The standard of cleaning could be a little better. All of this did not affect our great stay.

No hearing, room was FREEZING! Only 1 set of towels for 2 people. Bin peddle was rusty. Shower curtain smelled mouldy and damp!

Everything was as expected. Comfortable but not luxurious. Dinner and breakfast were excellent. Staff were friendly. No drama.

been coming here for a few years, now charge 3 pounds per night for stay i will not be staying here again stay somewhere else money grab

I was served by a polite young man, he was very patient taking my order due to my stutter. I will definitely be visiting again soon.

A wonderful experience
Warm and friendly staff
Clean and spacious room with everything we needed
We will be returning
Thank you

Although the hotel was surrounded by busy roads our room was quiet,the room was very clean.breakfast in the morning was very good and lots of options,the cooked breakfast was well done.i would like to mention a lady called Lorraine,she was unbelievably helpful,our visit would not have been so good had it not been for her,we were very stressed out when we arrived but she sorted everything out for us and made us very welcome,she was friendly and always seemed to be smiling,thankyou so much Lorraine.

Checking in no problems advised no where to eat as restaurant was being refurbished room was very cold and dark needed a lick of paint first time I could say won’t use again

Great stay in Peterborough over the last couple of days.
Customer service by Lina was great, she really took great care to make sure everything was as you would want it to be

We have had a thoroughly enjoyable stay.
The staff have been consistently friendly, helpful and efficient. The room was in good condition, very clean and warm with minimal noise.
The restaurant offered a contemporary and tranquil environment with excellent quality food and drink. An excellent experience overall with not a single negative.

Worst premier inn i have ever stayed at.
I stay in premier inns 4 nights a week for about 48 weeks a year and this place is something else.
Checked in at 4.45 pm to find room wasn't ready..once in room found it tired and dated and the batteries for the heating controls were missing..
Booked for evening meal and arrived 10 mins early to be told I would have to wait, pub/restaurant is not open to public or walk ins...never seen this before.. room price was nearly double for 2nd night stay even though room wasn't serviced..food was easier if they said what they had rather than what they didn't have....
Room wasn't overly clean..massive nail in the coffin for premier inn...hello Holiday inns .

Such a clean, welcoming hotel, also on a busy junction but hardly hear traffic and staff top class would recommend to anyone visiting Peterborough, great city centre location at worst £5 taxi from train station

Meh wasn't the greatest of stays. Very loud traffic noise from outside. Room too hot! The breakfast was nice. I don't know if I would stay here again.

My partner and I arrived late on Friday evening and finding our reservation was initially a problem but Lina was able to locate the appropriate documentation; she as brilliant and so helpful, and helped us with the parking situation. It was very full and she kindly gave up her space to assist us, two rather tired and older people. Five start Lina and a big thank you from us.

The room was tidy but we found dust on bedside tables on top of headboard on picture.
There was dust on the bathroom floor.
Thank goodness we aren't allergic to dust

Very handy for airport but there is some noise of airplanes going over.
Reception ok not over pleasant.
Very clean spacious room, comfortable bed choice of pillows, tea coffee facilities.
Good hot shower but over bath not sure if they have walk in showers. hairdryer, iron available at reception.
Air conditioning wasn't working properly room quite cold as a frosty night.
Parking limited we got last space but it is free.
Would stay again if only for airport.