Premier Inn Cardiff North

My family and I were meeting friends in Cardiff at a show and the was ideally placed for a short trip in and out of the city centre to get to the theatre. The common areas of the hotel were all very well maintained and clean. The staff were very welcoming and extremely helpful. I love the self check-in system, a major bonus to avoid the queues when checking in. The room was spotless and very comfortable. The bed and pillows were very comfortable and we had a very good and peaceful night's sleep. We will definitely stay here again.

I stayed here prior to some training at UHW. I was warmly welcomed at reception after the machines wouldn’t let me self check in. They helped me book in for an evening meal as well as confirming a time for breakfast.

The room was just like any other Premier Inn, but I was based on the first floor at the end of the corridor so it was very peaceful where I was sleeping. The room was spacious and the bathroom was lovely and clean. The TV was fab and there was a range of coffees and teas available too.

The evening meal was lovely and the service was a little bit slow, but the friendly nature of the staff made up for that. All my courses were lovely and came out perfect.

At breakfast the next morning, there was a large selection of both hot and cold food available and since I came down early morning, everything was fresh and well stocked.

The free parking was a huge bonus and this hotel was just down the road from the hospitals park and ride so the location was absolutely fantastic.

I would 100% stay again if I need to visit UHW again!

Amazing hotel for a few nights to watch the rugby. Stacey was a phenomenal host, always smiley and happy to help. We will definitely stay again

We came to watch the Springboks vs Wales rugby match with a group of friends. It was my husband's birthday & Stacey went above & beyond to accommodate us. We had a wonderful trip & nothing was too much trouble for Stacey, thank you.

We had a lovely weekend at Cardiff North - used the bus to get to and from the city centre and this was £12 return for a family ticket and easy to use. The staff were amazing, room was very comfortable, food was great and we had a lovely weekend away.

Could not recommend this premier inn highly enough,front of house staff were kind, polite and very respectful with our situation always happy to help and the cleaning staff were brilliant could not do more for us we will definitely return.

Room was huge and clean. Love all the extra large bathroom.

3.8 ? 5 for me , great location , free parking , many supermarkets, takeaways and a restaurant nearby on top of the bar and restaurant on site which is stylishly decorated. Friendly staff , drinks offers in the bar . Easy self check in , clean modern rooms which effective heating/air con .
For the £85 Double room I was very impressed , approx 4miles from Cardiff city centre but I highly recommend.

Hotel was very quiet and had a great nights sleep. Bed very comfy. Cleanliness was great, nothing to report. The restaurant was fantastic value, a huge choice for breakfast lunch and dinner. They also do a happy hour and the drinks were a good choice on this. All staff i interacted with lovely and nothing too much trouble. Breakfast was amazing all you can eat and well stocked. Would stay here again

A really excellent stay made all the better by very friendly staff. A perfect position to visit Cardiff and the surrounding area. A particular call out for Stacey who was very helpful and friendly.

Fantastic 3 day stay. The bed was comfortable and the room was really clean, comfortable and quiet. The cafe had a great menu with food available until 10pm. Every member of staff we met was lovely, efficient and working really hard. Free parking and good location for easy drive to Cardiff centre (10-15mins).

We have stayed before and always find a warm welcome from the staff, we ate and had drinks on site on both days and found good value for money with the deals. Plenty of tea and coffees available always.
Plan and look forward to a return visit early December

The greeting and help by the manager really made us feel relaxed. Our dietary needs were supplied to our satisfaction. Very satisfied with our stay. We will definitely use Premier Inns as a first choice for any accommodation needed.

Lovely comfortable room great bed lovely staff very busy at breakfast
First night Fish and chips was lovely
Cheese cake had no banana
Sticky toffee pudding was cold in the middle

2nd night pizza was solid even a stake knife
Wouldn't cut it no excuse only 10 people in the restaurant

Smoothed chicken was ok

Chocolate brownie was nice

Apple crumble sundae was nice

Would stay again next year
Maybe some extra training would make a difference

We wanted to share our experience of staying in this Premier Inn. We have lived close by for many years and needed to stay here for two nights following a house sale.
The hotel has had a lovely make over and does give a relaxed feeling. The team on duty were always willing to help throughout our stay. Parts of the hotel were a little cold and sometimes areas could have easily be kept cleaner but our biggest shout out was for a new member of staff called Emily.
Emily served our tables in the evening on both nights of our stay, she was one of the politest young ladies we have had the pleasure of being served by. This was replicated on our second evening and also watching her with other guests in the restaurant. This young lady is an absolute out and out asset to the Premier Inn team in this hotel and made a very stressful two days much more enjoyable.

We just spent 2 nights here at this hotel. On arrival it does look dated from the outside but inside was lovely and modern. The lady on the check in was lovely ( she was from another hotel helping out ). But when we got to the room it still had water bottles around the room from a previous guest . All the doors were covered in drips and handprints , the walls had splats of residue of something that was looking to be going mouldy ( see pics ). We had an evening meal the first night, service was very slow took half hour to get a drink and we were sat for dinner for 2.5 hours in the end as it took so long. Me and my partner slept well in the main bed and we had 2 beds for the kids which were what looked to be a sofa converted. One kids bed was lovely and comfy by the other was rock solid so they couldn’t sleep and ended up on the bottom of our bed :(
The next morning we went for breakfast in the hotel as we did the meal deal, we went at 8.30 and everything was running out and it was a lot of waiting around for restocking and when they did restock so many people were waiting that by the time you got there again it’s was all out.
Even Apple and orange juice was out . After this experience with the meal and breakfast we canceled our meal deal for the 2nd night. Also of you go out for the day in the car don’t come back to late as all the parking was gone.

Terrible Experience at Premier Inn Cardiff North hotel-
hotel Disrespectful Staff and Zero Customer Care

I had the absolute worst stay at this hotel, and I can't believe a supposedly reputable brand would allow such unprofessionalism. We simply went to grab some milk from the hotel's supply for our coffee in the room – basic hospitality, right? There was NONE available. We politely approached the staff, and over the course of about 40 minutes, we had to explain our request to THREE different employees, each time being told to "just wait" with no sense of urgency or help.

My child specifically wanted the hotel's milk (which isn't even available for purchase at the shop), and it was heartbreaking to see them disappointed. Finally, one staff member who introduced herself as the "supervisor" claimed they were too busy. When I requested her to at least have it delivered to our room, she flat-out refused, saying they "don't have the staff for that." Then, with outright rudeness, she told me that if I had a problem, I should just "cancel the room."

I was mortified standing there with my child, feeling utterly humiliated and disrespected. Ultimately, without the milk, embarrassed in front of my child, I angrily returned to my room. I never expected a brand like this to promote such an irresponsible person to a leadership role – it's a disgrace. The core issue here isn't just the lack of milk; it's the blatant disrespect and complete disregard for customer expectations. Basic service? Forget it.

I will NEVER return, and I'll be switching to hotels from other chains next time. I've already shared this nightmare experience with all my friends and family – stay away if you value dignity and decent treatment! 1/5 stars – you've lost a loyal customer forever.

Nice clean room. Friendly staff very nice breakfast. Staff did seem a little bit disorganised in the evening but wasn't a major issue for us.

Do you like Wi-Fi? Then don't stay here. This hotel treats Wi-Fi like it's water. Water, on a dying waterless planet, that teases you with a mirage of water out on the horizon, but it’s not real water, and you have to beg, borrow, or steal to get the smallest amount of actual water to live off — of until the next day, when the game starts all over again.

They deliberately make their ‘Free’ Wi-Fi unusable so you’re pushed to the ‘Ultimate Wi-Fi’ (that’s actually only slightly faster than a 3G phone connection). Maybe this is a one-off weird issue? Maybe it’s me? Nope! ALL Premier Inns operate this way — as I stayed in two different locations on one trip; a mistake I won’t make again.

But wait! They have a solution! A FREE coupon / voucher code to the rescue! Right? Sadly, unless you’re traveling alone with a BlackBerry phone, you likely have more than ONE device in your room that needs Wi-Fi. So you’re supposed create a Premier Wi-Fi account, and THEN input your coupon / voucher code into that account, so that THEN you can share and get more than one device online at a time. Does it work? You bet! Only 12 different screens assuming your family types in your new free Premier Wi-Fi account details correctly. But since you’ve read this far in the review, you’re now smarter than everyone at Premier Inn — who isn’t a nefarious bean counter playing keep-away with the Wi-Fi codes like it’s water on a dying, dust-filled planet.

Really liked the interior at reception and bar very bright and colourful. Bed was very comfortable room spacious and clean. We did not order cocktails as from a pre made bottle not made up by bar staff good selection of beers. Breakfast was lovely great variety and lovely chef made me up a delicious porridge. Staff member at check in very helpful.