Premier Inn Falkirk North

The hotel is great. And just what you expect from a premier inn.

Warm welcome ( thanks Pamela) and great rooms.

But I warn you. Have the breakfast from the brewers fayre next door. But stay away from the even meal. And the meal deal is not worth it.

The meals were dry and hard to swallow. The dessert 🎂 were just a con. We couldn't eat the burgers. The chips you would get better quality at Tesco own brand.

The ice cream Sundays. 75% whipped cream 1 scoop of ice cream and a few chocolate bits.

The breakfast 🥞 was perfect. I would suggest a subway across the road. It would be better value and better tasting.

Pamela showed first class customer service to me , helping me out whith a problem i had. Her customer service is second to none.

Stayed here for work. Great location. Easy to get anywhere from here. Reception staff were all really nice. Really friendly and genuinely interested. Kirsty and Kirsten on reception were lovely to chat with. Room was cleaned well. Would stay here again if in the area.

Fabulous room and excellent customer service, especially from Kirsty on Reception, definitely stay again, brilliant central location to get to surrounding towns and cities

Really lovely hotel. Conveniently located for getting out and about. All the staff were amazing. Really made me feel welcomed. Lovely receptionists. Clean comfortable room. What more could you ask for. Would definitely recommend staying here

We stayed at Pr.Inn Nth for a total of 7 nights whilst visiting relatives nearby. The receptionist (Kirsty) is our hero. She went over and above to help us with our inquiries re the local area, the local cemetery and the local council. We cant thank her enough. As well as helping me with my booking mistakes (on the internet) she was a mine of information re Scottish history and the area in general. To add to that, the breakfasts were great, taken in a very relaxing atmosphere and the staff there were great too. The girls who were cleaning the rooms were also friendly and helpful. We would certainly stay again.

We received a friendly welcome, and were directed to a nice, clean room. The bathroom was small and standard, but it's always nice to have the option of a bath. There was plenty of car parking space, and the food facilities close by were useful. It was also nice to be able to open the windows to get fresh air, which is sometimes not available at Premier Inns.

The room was cold on entering, however, and it would have been appreciated if the radiator had been on ready for us - though the room heated up quickly. Also, the extra pillows were not "security sealed for protection" (the tag was open), though they were clearly clean. The room was a bit noisy, due to boy racers screaming out of the petrol station at all hours, though in retrospect, we would ask for a room on the other side of the corridor if we ever stayed here again - and one at the end of the corridor, instead of being first. Also, it was appalling the number of disrespectful people in cars and vans who parked in the disabled bays. I appreciate that the car park is not managed directly by the hotel. But the hotel (or Horizon) should have the authority to slap (hard to remove) stickers on these vehicles driven by entitled, selfish people...

But all in all, we had a good stay. All the staff that we encountered were genuinely polite and friendly - credit to them all! And so, I would recommend this hotel, and be happy to return if we needed to be in the area.

Staff was awesome. .

Exactly what you would expect from a Premier Inn. Easy to find, reasonablely clean and comfortable, with an attached restaurant. The breakfast was very good, and it was very convenient to be able to eat in the restaurant in the evening. As has been mentioned in other reviews, the car park needs work, not to mention someone to pick up the litter. The petrol station was handy as we had driven up from West Yorkshire and were at the beginning of a 12 night driving tour, so being able to quickly fill up the car before moving on was very helpful. I've taken a star off due to the state of the car park.

More modern than most of the other accommodations this trip

Great room, great service.

Lovely quiet place. 10 mins from kelpies and 16 mins from Falkirk wheel. Restaurant next door very nice with good variety of food.

Apart from the uneven and potholed car park,the hotel was first class.
Receptionist polite,efficient and courteous,in fact,she was so friendly,we chatted to her for 5 mins or so,whilst she gave us the "lowdown"on the surrounding area and attractions!
Found the rooms to be scrupulously clean,tidy,no minor faults to be noted!
At reception,we booked for our evening meal next door at the Brewers Fayre and found that a covered walkway linked them together which we were grateful for due to the rainy weather!
The hotel was easy to find off a roundabout,with a petrol station-cum-convenience store in front which was 24 hours!
Would have no qualms about staying in this "Inn"even though there were closer ones to where we wanted to go!

Upon arrival was met by a friendly receptionist but she was in conversation with a young man who was eating a McDonald's whilst standing at the reception desk. I went to my room on the first floor the room was smelly, dirty carpets, ceiling tile missing exposing pipework and the cover from the xplair in the bathroom was lying in the washbasin, I opened the window to get some fresh air into the room and discovered that the net curtain at the window didn't cover all of the window. The window was covered in bird droppings and there was a large pile of droppings on the window sill. I reported the smell, missing tile and cover to the reception and she said she would correct it. The ceiling tile was replaced and the cover put back on and they sprayed the room with air freshener which I was surprised at I thought they would have moved me but no so I had to stay in the room with the window open all night which was noisy as car park right outside window.

Nice friendly welcome at check-in and room was ok - standard Premier Inn - but lack of Aircon made it a poor night’s sleep as the room was warm. Being close to the motorway ruled out leaving the window open.
But we checked in at 9pm and were told the bars closed at 10 - pretty crap seeing as we intended meeting up with family in the bar as we were all there for a nearby family wedding.
We went into the bar at 9.20 and were told the till was closing at 9.30!!
Too early and very disappointing.

Very nice and most helpful

A group of 49 of us stayed last weekend and we had a great experience. The hotel staff were friendly and helpful and the food was unbelievable with the staff able to feed our large group effortlessly. The hotel was located perfectly for our needs.

filed a complaint over a week ago - no response
staff were lovely but the room was unbearably hot there was nothing they could do - we got fan and a bottle of ice cold water and i was bitten by ?bedbugs - hardly slept a wink - me or my 13 year old

While the outside temperature hadn't risen above 21°C all day, we were surprised to enter a room whose temperature exceeded 27°C. However, the window barely opened, given that our room was on the ground floor. I went to reception twice to be part of this great inconvenience. In return, we received a fan and two small bottles of cold water. As the situation became unbearable, I took the liberty of opening the emergency exit door on the landing to create a draft with the much cooler outside air. Despite the unpleasant situation, the receptionist asked me to close the door and not touch it again. Also, despite three cold showers, we were unable to sleep properly due to the temperature, which, instead of dropping, rose to 28°C during the night and into the next morning.

Staff were nice but needs updating shoer over bath no good for disabled asked for a disabled room with wetroom they only have one also pipes leaking fron lobby ceiling was a nightmare turning on the shower cos of bad hammer lockthis hotel