Premier Inn Pontefract North

Handy location, rooms are fine, feel overall is tired and shabby. Make sure you don't use the Brewers Fayre though, very poor food and service is comically bad.

A disappointing experience, whilst the staff were very pleasant the corridors and room were very tired and we couldn’t stay in the first room as someone had thrown a blank of wood through the window. Whilst we were accommodated with a new room the TV didn’t work and there was no air on. A very noisy fan was provided but the noise made sleeping quite a challenge. The TV did get sorted however the room smelt of wet dog which was unpleasant. I have stayed in many premier inns and this one was not great, I wouldn’t return and will think twice about booking a premier inn again, it feels like their standards are slipping.

Average Premier Inn, but the attached bar doesn’t align with the advertised opening hours. This is such a simple thing that they have full control over, so a very lazy thing not to do that creates an inconvenience for visitors. Also doesn’t go down well when smugly told by the hotel staff that the bar has just closed.

We stayed on a Sunday night in September.

The check in process was simple and the receptionist was friendly.

The room was clean and had all the amenities you expect from a premier inn.

The only downside was that the room was very warm. The thermostat on the wall read between 24-26 degrees during our stay. There wasn't any AC or central cooling so the thermostat only affected the heater. There was a fan in the room, but the window had an opening-limiter so there was no real way to cool the room down. There hadn't been any recent heatwave so it was pretty normal September weather.

You know me, only review if it’s really good or really bad…The hotel is ok, acceptable. The hotel staff, particularly Monica, makes this place great. When we came in, another guest was being very grumpy and somewhat aggressive with her, she did her very best to help him, remaining courteous and pleasant the whole time. She helped get us a room closer to the entrance without being asked as she noticed my mobility problems, always cheerful and smiling, recommended places to eat locally... Staff like this, who are really good at their job and really care about customer experience, are few and far between. Premier Inn, keep this lady, give her a pay rise, SHE makes your hotel somewhere people want to come!

i only have great reviews for this hotel! always a pleasure to come down for events and have the comfort of a great hotel thats familiar!

My colleague and I stayed due to going to Ladies Day at Pontefract races in early August. we had a meal in the evening. The staff at the hotel were really friendly. A shout out to Sarah H who was so helpful regarding any questions from taxis to car parking, the wine and more. thank you

Good price, comfortable bed and friendly staff.
Food was ok, not great but as expected.
Shower was not clean enough and the hotel corridors smell of teenage bedrooms

i would go back their I really enjoyed the stay as well the staff was extremely nice an perlity as well an well presented as well

Staff were very friendly and welcoming. There’s a huge indoor kids play area at the restaurant that looked brilliant although we didn’t get a chance to try it out as it was closing.
Very peaceful evening and a good nights rest.
Wasn’t keen on the breakfast as way to salty for my taste and not worth the price in my opinion but the dinner was enjoyable

I'm not sure if we just got a bad room or if the entire hotel is like this, but our experience was disappointing. We booked a family room, and as soon as we opened the door, we were greeted by a horrible smell, like someone had been in the room for a week without showering. The fan was the dirtiest I've ever seen.

The bathroom also had a strong odor of urine, and the shower curtain was filthy. After calling reception, they sent someone to change the fan and spray the room. (Not sure what this was supposed to achieve)

Unfortunately, my daughter and I ended up with several bites on our arms. To say we were disappointed with our room would be an understatement.

Couldn't fault our room for the 2 nights we stayed. The breakfast buffet had everything you'd expect to see, the cooked section was very good quality.
However, the 2 nights we stayed there were no ales! I was told the only two they appeared to have weren't quite ready because the fresh delivery hadn't settled enough before they could be served. Lager was over represented here with about 6 different on tap, Strongbow cider one fruity and Guinness which was absolutely tasteless and is the brewers fault not the hotel.
I think the food menu had a good selection to suit most people and we enjoyed what we had. The only let down was all five menu cards on our table were greasy as hell inside and out, full of oily fingerprints and food residue, I took them to the bar and the lad said he'd bring fresh ones, when he brought them over we found they were the same ones which they'd crudely wiped over.
The star of the show was Cloe, a very pleasant and attentive waitress providing us with excellent service and who took time to chat and was genuinely interested in us.

Bed was very comfy but room too hot as no air-conditioning.
We went for the meal deal but menu choice was very poor for the evening meal and very slow service had to ask waitress where the meal was.
Breakfast was usual premier inn standard ok but nothing special

Room was spotless! Couldn’t fault it, Courtney I think her name was, she was amazing and friendly, welcoming and a big smile on her face. She is a credit to the company so well done. Lovely pillows and although very warm a clean fan was provided. Amazing thankyou so much

The hotel is loca near l to most amenities
There is a bar and a restaurant on site
The hotel is within a few miles of Pontefract racecourse

Usually Premier Inn experience: recently decorated and with advantage of walk in shower which is a welcome advance on the bath and shower curtain of older premier inns. Convenient location for A1 and M62 but in the middle of nowhere. It really functions as a useful stop off. Plenty of parking.

Not a proper Premier Inn Breakfast and not a smooth check in. Not even a comfortable mattress. I will not use again. The only good bit was the location. Normally good for you know what you are getting - it was certainly not like a normal premier inn.

Excellent value for money. Rooms clean &, bed so comfy.
Staff are lovely &, friendly.
Brewers fayre attached is good however they do close much earlier than stated on website

Bedroom, Hotel. Restaurant etc all fine.
Evening meal deep fried with breadcrumbs....
On East side of Leeds great position to get North-South and equally East-West. Yes I would stay there again but possibly alternate eating in and out.

The Wi-Fi let this place down. I can accept a poor phone signal - which is flagged - BUT in the 21st Century I cant accept a dismal and unstable Wi-Fi connection -
There are no excuses for this