Premier Inn Solihull South - M42

Good experience at check-in. Room was very clean. They set up an extra bed for the family

Our favourite hotel to stay at whenever we need to get to the NEC, restaurant is always great service and never an issue with food! Presley is very friendly and welcoming :)

First impressions were very favourable. Huge car park with loads of space, friendly receptionist. Rooms were really nicely set up & looked more modern than other premiers I have stayed in. Couple of niggles with room, shower & sink water pressure very low so it was hardly quick. Tried to open the windows into the sloping roof & was covered in dirt and dust. Electric radiators clanked on and off in the night. So, down to the bar, this is the problem, VERY under staffed. We arrived and we had pre booked a table so thought we'll grab a drink. The poor woman was run off her feet. She was serving behind the bar, taking food out, taking orders and also clearing tables. Some of the beer had run out so choice was limited. Good choice on the menu when we got sat down & food was ok and hot. From ordering our food took us about 40 minutes to start the meal. Desert was good, though a couple of the others said the Ice cream was warmer than the sticky toffee pudding. Next day down for breakfast, again only the one waitress doing replenishment, taking orders, bringing the food, clearing tables & meet and greet. The food was luke warm at best, I had scrambled eggs which due to them been so luke warm were like rubber. Beans were like they had just come from the can. Breakfast was very poor. To be honest we were tempted to put our plates on the radiator to warm the food. Also, needed some money spending as it looks tatty, dull and dated. Real shame as the rooms (Kind of)promised so much, but understaffing really let this down. The Company owning this need to put staff in. Would we return. No. Definitely not one to recommend.

The hotel and the hotel staff were absolutely fine. No problem there at all.
But the booking of the rooms turned into a nightmare, started by Premier Inn failing to send one of the 14 pre-stay invoices. This was then compounded by their call centre staff refusing to re-send the missing invoice, being incredibly unhelpful, obstructive, rude (supervisor hanging up after completely talking over me), hiding behind irrelevant data protection legislation (I was telling them all the details, not asking for information), no replies to emails despite reminders, being fobbed off by one section to another, only to then be told by the other section it was the first lot, the list goes on.
No one would respond to my problem, no one would help and I'm sure nothing will happen after my (pointless?) feedback.
I've booked the accommodation for our next event at the end of November at Days Inn.

Such a shame , again ..
Firstly the few staff were very helpful and stressed. The overall impression of the hotel and restaurant areas are very worn out and tatty.
The evening meal . One person doing the food preparation and cooking . One other person doing table booking in , taking orders , waiting on tables , doing bar service and delivering food and drink .
Having purchased the meal deal and ordered only to find many basic items not available .Chips, milk ,ice cream ,tomato's ,etc .a very poor show .not sure how your supply chain works but it fails as this as happened before to me at . Eastbourne. Pickering ,uckfield to name a few .
Premier inn is not a low cost budget chain and as such very disappointed yet again .
Time to consider other options
Charles.

Extremely short staffed, whilst this is no one’s fault, it doesn’t make for a good stay. room not made up after two requests, had to keep requesting supplies, even the extras on the counter on reception were empty. Staff tried to do their best, but they were struggling.

Chech in great and friendly.
Room damp and smelly, with window open and fan running to try and remove the issue.
You can hear every movement from the bedroom above all night long.
Bedroom and fittings showing their age.
Did not complain as it was very busy and only staying overnight.
The position of the hotel is excellent for travel, but very outdated and in need of an upgrade. I am in the hotel trade and know this needs investment.

We stayed overnight and had no problems. The room was quiet and clean. I needed an accessible bathroom and this was more than adequate for my needs

I have been staying in Premier Inn hotels for the last 10 years, stayed tonight in Hockley Heath, just been down for tea and I must say the staff were absolutely brilliant and the Smothered Chicken was the best I have had, well presented, hot and tasted lovely.
Will certainly be staying here again.
Well done.

Sue and Caron are an asset, nothing was too much trouble and these 2 lovely ladies always give a warm welcome. will be back in 2 weeks x

Arrival at reception - we were not greeted and had to wait a while after pressing the service button three times. apparently the receptionist was helping out in the restaurant and had to run across the car park.
Room was clean and tidy and comfortable but that is as far as the positives go.
Restaurant was absolutely appalling. Booked for 7.30 sitting and by 9.30 we only just got our main meal (not starters) and they had run out of some of our choices. The restaurant did not seem that busy it was purely lack of staff. one person in bar, one chef and one waitress with the receptionist popping in and out to assist.
Waitress was so apologetic but when the food arrived we were less than hungry and I asked for something to wrap 1/2 of my pizza up. Nothing available but it turns out when I turned the pizza over it was raw underneath anyway. Not happy. Asked to place order for desserts to be told sorry no ice cream. Nearly every item on the menu is served with ice cream so we were quite annoyed at this point. We asked for a refund of our meal deal. The waitress had to get the manager over who suddenly found some ice cream to serve us. (Quick trip to the supermarket I guess given the time it took to serve up the desserts.) Found it easier t go to the bar to get more drinks although the young barman didn't know how to work the till. Our drinks prices varied dependent on who served us despite having the same drinks.
Breakfast - again not all choices available. No brown bread left so I asked for more to be told there was two slices in the tray. Which were solid and dry. No mushrooms either.
All in all would we stay here again NO NO NO
Just to cap it all someone parked so close to us in the carpark (Very small spaces) that my husband had to get in the passenger side and climb over.

Hotel tired. Service was poor due to very poor staff numbers. At evening meal, there was 2 waiters and the receptionist to serve the whole restaurant and bar. Receptionist running between restaurant and reception. Breakfast there was only 1 waitress to serve the complete restaurant. Not staff fault but management issue. Will not stay again. Felt sorry for the staff.

We stay at a Premier Inn regularly
This was our first alt this one
Everyone was friendly and helpful
We arrived earlier than check in time , so we parked up and went into Solihull ( by taxi the staff sorted for us)
On arriving back , again staff were helpful , telling us the meal deal on offer
at the pub opposite, it was really nice and the staff there were lovely

Stay in this hotel every year to visit family. Staff always friendly and helpfull.
My son's room had a strong cleaning smell so they moved him straight away.
No problems other than free WiFi which was useless. Urgent need to improve this.

We had a very warm welcome. Lovely spacious bedroom and exceptionally clean and included a bath. The meal deal was excellent value, The steak was cooked to perfection, and the breakfast was prepared to order . Which is unusual for a Premier Inn. So definitely recommend this hotel and the food in the Plough Inn

Clean, comfortable rooms and friendly staff in the hotel. That’s where the positives end unfortunately. Breakfast service is extremely poor. Continental items kept running out, fresh fruit was awful and the machine for coffee was on a clean cycle so was provided with instant sachets. We had to order the hot part (not buffet style) and it took over an hour to be served. Could have any more of the unlimited as breakfast had ended by the time we got served. Restaurant had about a dozen in when we arrived. One waitress and one cook on too. Lovely rooms but definitely would not choose to eat here again. Shocking for Premier Inn never stayed anywhere like this with them.

Room ok. A bit tired but clean. Card didn’t work for the lights in the room so had to return to reception for help and it was quickly dealt with.
Breakfast across in the old pub was disappointing. We chose to have the full English. Not a buffet for the hot service. Continental breakfast was ok. However, service was poor and it wasn’t busy. Waited 20 minutes to place an order for the hot food. No cutlery or mugs. Had to ask and ended up getting up and going to get some from a different table! Only saw 3 staff. One serving, one replenishing the breads etc and one cooking. Disappointing after our visit to a different premier inn only 3 weeks earlier. That one was fab!

Outstanding accommodation in one of the newly refurbished rooms. Contemporary style but with thoughtful touches, much better lighting overall and beautiful mood lighting in the bathroom! Excellent staff and in particular Louise!!
** please hand onto Louise! she’s definitely ‘a keeper’ she is fabulous!

I’m not posting photos… go and check it out for yourselves but ask for one of the new rooms!!!

The hotel has been refurbed to a good standard, the rooms are now very plush. The staff are lively and overall this was a good find, will definitely return.

Stayed 2 nights as came up to the area for a family funeral.
The staff were absolutely wonderful and the room clean other than quite a lot of cobwebs behind the TV, which I discovered trying to turn the switch on as it had been switched off at the socket behind the tv.
When we arrived it was about 29 degrees out and the lovely lady on reception offered us a double sheet in case the duvet was too warm for us. Warm was an understatement! Although they'd left the curtains closed and a fan going full blast, even Lucifer would have found the room too hot. Needless to say neither of us slept much during the 2 nights. We actually didn't feel too well after spending a night in that heat.
We ate at the restaurant on the first night. Food was good and staff were wonderful with the added bonus of air con. Was a shame to see the restaurant so run down. I grew up around there so remember the pub/restaurant when it was thriving.
All in all it's a good premier inn and handy to visit family but if I stay again I'll bring my own tower fan.
Just want to add the whole staff team we came across were great. Friendly and helpful
Other than the extreme heat in rooms