Premier Inn Dundee West

The room was amazing, shower took a While to work out. Need information left in room how to work. Very clean cleaners do a great job

Our room was very comfortable and spotless.
We enjoyed drinks in the bar before our meal in the restaurant.
Thoroughly enjoyed our stay there and will be back.

Staff

Awful check in with the two ladies in charge slow and unhelpful although appreciate a group wanting seven separate rooms and separate payments didn’t help!A machine not working so when the manageress turned up she said how easy was to sort and criticised her staff for not sorting it out !Both female staff when we got to finally check in were unhelpful in the extreme with our booking! the next morning the receptionist was totally helpful and sorted everything out!
The lady on reception was awful and her manager as bad!
Rooms good but breakfast slow and cooked not buffet so took for ever!

Chose a nights stay to explore Dundee as free breakfast was on offer and new premier plus rooms were available. Have stayed twice before in the past. Free parking though you have to register your car on checking in. Room as expected. Good size, comfortable bed. The only down side for me is that the plus rooms only have showers and this seems like a downgrade for me. Mirror , hairdryer set up , stool etc to get ready sort of feels like you are a mountain goat on a cliff edge.
Staff were all very pleasant and friendly.
Had a meal in the attached beefeater restaurant. This was fine and reasonable value if you use a buy one get one free coupon that are sent to me. Bit annoyed that my first choice of main meal was not available only to overhear the couple at the table beside us ordering the same meals within an hour later and they weren’t told not available etc!!
Breakfast was on a cooked to order basis and we had to select a time to eat which I’m not too happy about as you don’t know when you’re going to be ready to eat. Took ages for my order to be taken. My toast was made, cold and eaten before anyone came near to take our order for cooked food. Whilst not great for me it was okay and my partner said it was one of the best he’d had. Think they could do with one of the robotic carpet shampoo machines to clean the carpets in the restaurant during the night. Stains really not a good look.

I want to highlight how flexible and helpful the hotel manager was, going over and beyond to accommodate. The premier inn hotels are always fit for purpose however this really stood out! Thank you!

We booked a plus room. The extras were great. However the bathroom stank of urine and the fixtures were loose and sub standard. No attempts to put anything right, so glad we only booked 2 nights.

Typical Premier Inn experience, room was good for the night, Food at the Beefeater was very nice, however if booking the meal deal be aware that there are a number of additional charges that are not shown on the menu download when booking, including paying extra for a pint of Guinness..... there were the obvious extras like a small premium for a sirloin steak, as I would have expected in reality, but why not show these on the download menu, however it was only a couple of pounds.
Overall satisfied with my one night stop over for business.

Great place

The Premier Inn plus rooms are a definite upgrade from the standard rooms. There were comfortable chairs, coffee machine, mini fridge, walk in shower, and beautiful lighting. We booked a meal deal and the food was excellent. The only downside was noisy kids at breakfast. Thank you to the reception staff particularly Keith.

Nice clean rooms.

Well connected, easy parking

When I went to get an evening meal I was informed that I could not have one as hadn’t booked and they were short of staff. I was not informed of this when I checked in or I would have booked a table. I feel that this is absolutely disgusting that when you stay at a hotel you cannot get an evening meal. I had to drive up the road to get a meal.

Just spent a week at this motel while visiting relatives. Clearly this is not a 5 star hotel , as reflected in the price, but my wife and I had a very comfortable stay and will defiantly use again. The bed was comfy and the shower was great. Breakfast was tasty and always freshly cooked. All the staff at the front desk or in the restaurant and the cleaners were friendly and efficient. When we wanted linen changed or the room cleaned it was done within minutes. It is also a convenient location to access Dundee and the surrounding area. If your expectations are realistic, you will be OK here.

We stayed here last week, and in a Standard room. For a little more, you could book a Premier Plus room, so this week, decided to see what it was all about.
Firstly though, a thank you to the lovely Elaine at check-in. Very polite and helpful.
So to the Premier Plus room. Is it worth the upgrade from the standard room? 100%
Bear in mind, anyone used to a standard Premier Inn room, knows full well, it's basically the same wherever you stay, other than maybe when you do or don't have a bath.
The tweaks in the Premier Plus room where the Ultimate Wi-Fi is included, you have a mini-fridge, a coffee machine with pods, chocolates, 'fancy' tea bags, a lovely walk-in shower with an upgrade to the regulation shower gel/shampoo, the decor is a world away from the standard Premier Inn, and while this particular hotel doesn't have air-conditioning in the standard rooms, there's a digitally controlled heating setup here, and by that I mean from 19deg, so you can cool the room down from what has been very hot and humid conditions lately.
The fan noise was barely noticeable through all settings, so perfect for through the night.
The room was absolutely spotless, so good job housekeeping.
We've included the all-in meal deal previously, but just went with the breakfast option this time.
Again, no complaints, especially when your cooked option is made fresh as opposed to buffet style.
The location of Dundee West is best described as just far enough away from the city centre, it could be anywhere.
There's a bypass nearby, but we certainly didn't feel noise levels disturbing at all.
For the price of the stay, it's a no-brainier, but definitely go for the Premier Plus setup if you can.

The staff are what made our staff that bit better. All very friendly, helpful, welcoming and had a good sense of humour.
Breakfast and the Roast Beef Dinner were very good as well, I would go as far to say as the best I have had at a Premier Inn!
Location was great, carpark was big enough to park in and plenty of room in the restaurant.
As always a comfy night's sleep too!

Stayed at this hotel with my daughter during a recent visit to the city. Found the rooms to be very clean and comfortable. Staff were amazing!! Very friendly and helpful. Am back in the city again next summer and will definitely be coming back here

Acceptable accomodation , but the quality of food and level of service served for breakfast was not good. For this reason I would probably not stay at this Premier Inn again.

Lovely clean and comfortable room, quiet, bed super comfy.

Drinks very expensive in the bar.

Breakfast average, no maple syrup for pancakes

Overall nice hotel,good size rooms,clean ,check in done in the minute:)Only restaurant disappointed me,Martin from restaurant/bar was very rude and arrogant,he treated everyone without respect .I have no idea what he is doing in the bar with that attitude and manner.Very disappointed .