Premier Inn Leeds South - Birstall

Lovely staff . Great bed and bedding......lovely breakfast
.......................lovely meal ...... .............

The room was fine but the so called unlimited breakfast was a complete disaster I was told as I took my table at 09.15 that there was no black pudding no tomatoes no mushrooms so being diabetic that’s two items I always eat then I asked for two poached eggs but was told they couldn’t do poached eggs as there was a problem with the gas ! But they were doing fried eggs so I think the cook was not able to poach an egg half the tables were full of dirty plates and cups so a very bad experience for £10.99

An exceptionally friendly team both in the hotel and the restaurant. The hotel was clean, with a warm and friendly atmosphere.
We asked for a quiet room at the back of the hotel and it was just perfect, no traffic noise whatsoever. Thank you Vic on reception.

Stayed for a weekend
Hotel was clean, tidy and well stocked.

The staff were absolutely fantastic and could not have been more helpful.

Unfortunately they don’t have many staff to manage the bar, breakfasts and the hotel. But they made our stay very welcoming, they accommodated for our large family with a smile and a positive attitude.

Was very impressed and will be back again.
Peter and Jenny were super helpful, and offered help and advice when asked. They made our stay excellent.

Attend regularly to watch Leeds play, and meet friends up there.
Staff know me now after staying there so often over the past couple of years and the service and attitude of the staff is to be commended, the food on offer is always fresh.
A special mention should also go to the staff you very rarely see who work tirelessly behind the scene to ensure your rooms are spic & spam, so a special mention must go out to Mandy the house keeper and her team, you do a wonderful job and although we don't that much of you and the team, I appreciate your hard work that ensures my stay is a pleasant one.
Eric Philippides.

Will be back in a couple of weeks and look forward to seeing the team again.
PS
Karren hope the wedding went well.

Everything about this place is fabulous. The fact that you can have a little fresh air in , quiet spot very friendly clean and with plenty of parking.
The staff are wonderful and the food and service were amazing. You can tell that a lot of pride is taken with this establishment . Well done to everybody concerned

Just checked in after 3pm, not busy at reception at all, but one of the most unwelcoming members of staff from this hotel group since being traveling the last 4 weeks staying in a different hotel every night at Premier inn s. The person no smile , firm and not helpful at all, definitely someone who should not be in the hospitality business unless behind yhe scenes , for customer service I'd give him 0/10 his name was Peter this is how to not welcome people in any form of hospitality business

Have been numerous times to this Hotel.
Just returned from a 2 night stay.
Rooms are always clean, comfortable, and everything you need.
Staff are always very helpful and obliging.
Ate in the restaurant, food is excellent, and the staff, so very amicable.
One staff member Sammy earned my 3 p's award, Pleasant, Polite, and Professional in his duties.
Also the waitress Mollie, or Millie, she was very polite and helpful.
Would return no problem.

Would stay again.
Clean and tidy.
Convenient, short distance off motorway, close to Leeds.
Good breakfast.
Good size car park.

Its a nice hotel but im in a wheelchair doorways are just about big enough to get through but only if you have a standard wheelchair no adjustable bed food was great though what i had wifi is disgusting even if you pay for it 9mps id hate to think what speeds there free one was and seeing as i booked an accessible room you think they would do better for the cost

We have just returned from another great stay at the hotel. We have been coming here for 10 years now and the standard of service has always been excellent. It very convenient as just off the m62 and more importantly close to our family. I would like to say thank you to Karen and molly for their help on both reception and at breakfast. Easy to say that we will be staying here again in December.

Very friendly staff. Nice clean and comfortable room. Felt sorry for the staff having to explain what could and couldn't be ordered under the 'Meal Deal' that we'd booked (for dinner & breakfast). A problem that could have been solved by the chain printing the information on the menu beforehand - there were some daft choices!

Staff were first class and couldn’t do enough for us. Breakfast was very good with a great selection.
Been there on numerous occasions and never had a bad stay
Sammy was great and very friendly and helpful
Don’t know the names of the rest of the staff but I will make a point of remembering them as they were all brilliant
Definitely recommend
Only thing wrong was the bar shut at 9 pm on the Saturday but I had had a long day already and at my age was ready for bed 😂

Welcoming staff, lovely room in hotel. The most outstanding quality was the management of my son's severe food allergies in the restaurant. Karen was exceptional at ensuring his food was safe, his meal was delicious and his experience was extremely positive. Many thanks

We stayed at the premier inn whilst joining friends for the weekend.
Check in was smooth enough after registering the car for the duration of the stay.
The room was clean and comfortable.
We recently stayed at a five star hotel and the breakfast didn't come close to this hotel 10/10.

Zero , I have never experienced such appalling service in a hotel , the lady on the bar was very clearly struggling with poor IT equipment, the manager gave no care , would help with 1 . Walk away and leave her with issues with the rest of the queue , completely inadequate, no access to the beer garden from the bar , having to walk back round through the car park to access grubby tables when it is hot outside , rundown grubby hotel with even more run down staff , disgusting. Stay away

When we arrived the place looked deserted. We got checked in and proceeded to our room on the first floor. The whole place looked grubby as we walked the corridors. Once inside our room we were disappointed. We should have left then but we had pre paid so we were stuck there. Everything was well worn and the armchair impossible to sit in comfortably. The shower had no power and the toilet was difficult to flush. We ate out in the evening as the onsite restaurant looked closed even though reception tried to get us to book. We slept reasonably well and went for breakfast. Nowhere near the experience we've enjoyed at Premier Inns for years. We ordered our full English and whilst we waited tried to toast some bread. The toaster didn't work. The breakfast was disappointing and only luke warm. I asked for some extra bacon and it came on a plate that was so hot, the waitress carried it with the sleeves of her jacket. So much for food hygiene! The best part was the bacon was cold. We went and packed and couldn't get out fast enough. It's put us off Premier Inn if this is their standard. As for the glowing reviews we read, I think the staff wrote them themselves! The whole place looked like it was preparing to close down and perhaps that would be for the best.

Our whole experience was fantastic. From the cleanliness to the food. The breakfast staff was amazing. Went above and beyond to make sure our stay there was perfect. Best hospitality staff I've come across in a long time.e

Karen and Molly were both absolute delights. They could not have been more helpful. Friendly, efficient and extremely pleasant. They both deserve a pay rise.

The room was spacious, clean and quiet.
The food in the restaurant was disgusting. I was asked how I wanted the steak, I said well done. It came very rare and with blood all over the plate and other food. I sent it back and all the chef did was cremate the same piece of meat and put it back on the same plate of food. The whole meal was inedible. The cooked breakfast was cold, congealed and over cooked. The continental selections were poor and the bakery items and bread were stale.