Premier Inn Bromsgrove Central

Room was clean and fresh. Heat worked well. On site restaurant was good.

I’m not reviewing the location or the hotel because what I want to talk about is more important - the staff

From the first hello at reception, too the restaurant, to the goodbye as we left I don’t think I have ever met such a great team and they are all a credit to the company

Reception were friendly and very welcoming , it was like chatting with friends.
Steph in the restaurant was great, very attentive but not over bearing, had to deal with us accidentally knocking a full glass of pop all over the chair and floor but did so without a fuss , friendly and chatty , efficient and professional

The food was best I have ever had in a premier inn restaurant and the chef even came out to ask if we were happy with the food

The room was the usual premier inn room, spacious - clean and comfortable but the staff made it extra special

I stayed at this Premier Inn on Sunday the 16th of November. Checkin was fine and large free car park.

My reason for giving one star is because when I went to take a shower the following morning, there was no water coming out of the shower, it was just a dribble! This is a basic requirement on any hotel stay. There was no one on reception to complain to when I left so I emailed their head office and still haven't heard anything. They clearly do not care about their customers.

This particular Premier inn is scruffy and dated and there was no heating in the room that could be controlled.

The team at Bromsgrove were amazing! I had to organise a meal for 24 people and the front desk team were amazing. Food was great and served with perfect timing. Thank you to the whole team there. They all deserve a pay rise!!!!

Stayed one night on a business trip. Food in the restaurant was good with good portion sizes and lovely helpful staff. Thanks so much

This has to be one of the best premier inns I have stayed in and there were no complaints at all just praise for the staff the meals parking and the Social where you eat and drink was exceptional

I picked this hotel for my one night stay because the reviews were clear that staff were helpful and welcoming. I was not disappointed. The staff were exactly that. Issues were dealt with quickly (broken bed) and it was a pleasant stay.

For the price I paid, I was happy with my stay. It was quiet, the bed was comfortable and the breakfast (continental) was basic but tasty. The rooms are spacious but in need of TLC especially in the bathroom. It's showing its age a bit.

Bromsgrove Central
I have stayed here a few times in the past, although close proximity to the A38 it is quiet with a large carpark.
This time the fan in the bathroom either didnt work or is totally inefficient, the switches were on so I guess it may need replacing.
The bed, bedding, pillows were all very comfortable and warm. The mattress was very nice to sleep on.
As breakfast is now on site in the hotel rather than the adjacent pub, I feel it was adequate in a reasonable room, but I preferred it in the pub to be honest. The breakfast itself was ok but could have been hotter for me. ( i like piping hot food not warm, but maybe that's just me ) other than that it is fine, and the staff are helpful and pleasant.
I must add that although the room is clean, it was showing signs of age and could do with a bit of a refurbishment.
These small issues dropped a star for this review. But I would still stay again.

Nice clean room and location good. Reception staff friendly.
Ate in restaurant, and although menu was fairly limited. Food was really good. Staff were very friendly, especially Steph. All very approachable and happy to help. Would recommend and stay again

Arrived early hours, to be greeted by the staff on the desk, very warm greeting even at silly o clock in the morning (very good).
Got your room, felt a bit like an ex-smoking room a bit tired.
Tea and coffee available and hairdryer.
Both got undressed after travelling all day for a shower, only one towel left in the room and one hand towel, pretty annoying when all you want is to wash and go to bed, comfy bed and a good nights sleep.
Breakfast was a disaster, everything cold, sparse amounts of food, beans all dried up, scrambled eggs were two colours looked like scrambled up fired eggs. Usually the premier breakfast at nearly £11 is my favourite and I looked forward to it. This was the worst brekkie ever.. sorry guys you need to sort out the chef and make more food available and hot!!

Good value rate for a Friday night , clean and very comfortable bed , great night’s sleep. Breakfast as usual, standard for a premier inn- you know what you are getting. Helpful staff. Only thing is the huge pub restaurant next door is shut and looks like it’s been shut for a while, so as the town is a 15 minute walk away you are a bit stuck so to eat or drink you could walk or drive there or else there is small bar and restaurant downstairs where breakfast is served , so not much choice . Other than that a good stay. I think you need to have a car to get here as it doesn’t seem near any public transport. Huge free car park if you are staying here. There is a David Lloyd gym next door if you happen to be a member.

The staff were really nice at this place, and the room was spacious and clean. However, I had a terrible nights sleep because the rooms are not aoundproofed at all and the room above us was noisy. It wasn't their fault, they were probably up and down with small children, but it was really noisy. It's a shame, especially as Premier Inn promises a good night's sleep!

Me and my friend stayed here on Saturday 19th July, and though we have no issues with the room or its location, she has been having issues obtaining a refund for the buffet breakfast. We unfortunately had to wait one hour for our food having been told "the chef has disappeared" leaving the buffet almost empty and other people waiting. We were then told we would have a full refund for both breakfasts due to the inconvenience. At the desk we were advised this had been done. However, she has only received one refund. After numerous phone calls ringing out and multiple emails sent she was advised a week later this would be done. Another week has passed and she is still waiting.
I'm not one to leave reviews of this sort, but after countless calls ringing out, and unresponsive emails, we can't help but feel disappointed by it's staff and customer service team.
I'm hoping this will just be a one off issue, but if you are going to stay here, I would recommend continental (however, this was also not well stocked)

Excellent hotel and great location. Breakfast was good value for money, did not have time for dinner. Staff were all very friendly and cheerful and couldn’t do more to make our stay enjoyable.

We had a stay at premier inn due to a house fire. The staff were really understanding and patient with us and our children in a change of routine.

Claire has been amazing and really helping us with our children at mealtimes.
And her husband who also works front of house always willing to chat and listen to daily burdens.

Manager also really understanding. Can't thank you all. We've got to know everyone even the chefs! Thank you all .

The social for food, is modern and very clean. Rooms throughout clean and couldn't do enough to help us with a million towels with 2 young children.

Highly recommend.

The Lee family

This is a fab premier very friendly staff who go out of their way to help .
Highly recommend this place 👍
Stay regularly comfortable and relaxing 👍

Ok not my issue, so sort of taking the Room, location and Hotel out of this...which is a below standard affair and possibly ticks the bottom of the list of the many Prem Inns I've stayed in...however, as usual, room is neat, tidy, clean and what you'd expect...you get what you pay for.

My issue is with the Menu like OMG what is going on here...I have literally never seen as little effort put into anything in my life, pure and utter apathy...incredible and seems to be a promotion on how many ways you can contrive a chicken Nugget...!

Wise up Prem Inn and sort this out, I literally could find nothing on your Menu that didn't compromise my Ateries !

I actually went to bed Hungry, which for me is unheard of...

Apauling in the extreme !!!

Very nice staff especially at reception, Felt welcomed, Room was nice and a good size and very clean. Would go back and stay again!

Great place to stay very friendly staff and helpful too, good food and quick service. I would recommend as it is also easy to find

the young receptionist with the glasses was very enthusiastic and polite and she got us whatever we needed efficiently, the tall young guy in the restaurant had great customer service and was able to deal with a full restaurant on his own effectively and even had a few jokes with him, great location with clean rooms however small menu choices