Premier Inn Solihull - Hockley Heath M42

Room OK. Restaurant badly understaffed for dinner. The waitress was doing her best in a busy restaurant, trying to manage bar, taking orders and serving food on her own. We sat for two hours and only managed one course!!!!. Breakfast was better with two waitresses.

Clean hotel and room. Food very good, though service was a little slow at breakfast on first night of stay with only 1 member of staff, but was fine during other meals.

Lovely hotel, recently refurbished, very comfortable and nice friendly staff. Restaurant is good value for money and is definitely stay again.

Great quiet location, hotel rooms nice,clean bedding, lovely bathroom, staff were nice but the hotel was very understaffed and it showed at the breakfast time as they could not cope with the customers who were all asking where their breakfast was!!

The worst Premier Inn I have ever stayed in.

The reason for this is the failure of management to employ enough staff, which then equals appalling service. One member of staff on the front desk, one serving behind the bar and one serving in the restaurant. We waited 45 minutes for our order to be taken in the restaurant, the meal was wrong when it arrived 45 minutes later and the chef was actually bringing meals out from the kitchen to the tables!

In the morning, things were just as poor. Again, we waited 25 minutes for someone to come and take our order (during which time a couple who arrived after us were served before us) and another 30 minutes of waiting before breakfast arrived. You should not have to wait for 55 minutes for a breakfast.

This particular Premier Inn is best avoided and I whereas previously the company would be first choice for an overnight stay, I'll carefully check any reviews before booking with them in future.

having used this venue on many occasions when visiting the NEC we found this visit sadly lacking. The corridors are very grubby needing a good vacuum clean. We asked for a ground floor twin room on arrival we were informed that they had managed to change things around to accommodate us even though i had telephoned at time of booking to ensure our needs would be met due to disability and no lift at this venue i always use premier inns procedures to provide my booking number and requirements. The restaurant is no longer a beefeater and this area looks very worn and neglected. The carpeting again could benefit from a good clean. The upholstery needs repair or recovering. Staff seem to work reception making beds and working in the restaurant serving meals . This is not the premier inn establishment we are used to

Premier Inn Solihull Hockley Heath.
What a nightmare. Waited for ages to check in as their wasn't anyone on reception. The lady on reception was pleasant when she turned up.
We decided to book a meal deal.
When we turned up our meal we then found out why it took so long for the receptionist to arrive and that was because she was trying to help the only member of staff. The only member of staff covering the bar, waitressing and sitting people at the table.
This poor lady was stressed to hell. Not a nice thing to witness. She was trying her best but should have never been placed in that position. Once we we sat down to order. Obviously we had to wait to order. Then my food took an hour to arrive and my husbands never arrived because it wasn't ordered. In the end we got our meal deal refunded and made the decision to eat elsewhere.
The bed was lumpy and hard. We put the heating on the couldn't work out how to turn it off so the room was very warm as the temperature was set at 30 degrees and the system wouldn't let us turn it down.
We have stayed at premier inns before but never experienced anything like this before.

We have stays here in October two years in a row. Should have known better the second time. The rooms are generally clean but some of the bathrooms smell of sewage and the hallway carpets look like they haven't been vacuumed in years. Avoid the on site restaurant as the food is very average and the service is at a glacial pace . We waited 45 minutes for them to take our order 1 hour for it to arrive. Considering there were only 5 other tables occupied and most of them were already eating this is poor.

Shout out to staff at Hockley Heath Premier Inn. A very busy night at the restaurant on Monday, Louise was run off her feet, despite being short staffed she still managed service with a smile and humour. Well done!
Same at breakfast, don’t have the waitress name, but she worked equally as hard.

Premier plus room. The room itself was great.
The staff were friendly but overworked. Only 1 staff member in restaurant for breakfast and dinner.
The decor in the restaurant is tired. Half painted wooden panels, part of restaurant unkept with chairs piled up and tables pushed together.
The WiFi was near non existent, even having the ultimate WiFi. Did go to reception to check and they said WiFi poor in our section of the hotel - so put boosters in.

Note also looks like a mobile signal dead zone (EE and O2)

I travelled with my daughter we felt safe here at this hotel. Room was lovely, slept really well . Staff are lovely but overworked. There only seemed to be 3 members of staff and they worked the reception,bar and restaurant all at the same time.

The best hotel ive slept at in many year's i honestly xan not fault a single thing about this amazing stay the staff going above and beyond rooms are amazing I physically tried to find a fault dust anything there was not 1 issue im so impressed the bar staff lovely Louise was amazing going above and beyond amazing conversation feels like im at home with the warmth service you get amazing

I am a frequent visitor here, almost every week... i come up for work purposes. The experience i receive here is like i am at home. I walk in, go to the bar, and inevitably have Tracy and Lou look after me, we catch up on family, I have wonderful service, and feel like i am just hanging out with friends. What a tribute to Premier Inn these ladies are.

We had a lovely stay here for a family wedding at Hogarth hotel just up the road. We just had the standard room but it ticked all the boxes for us. Nice clean bedroom and bathroom, was really nice to have a walk in shower and not a bath.
Staff were friendly and welcoming and we couldn't ask for more.
We didn't eat here but there are some great places to eat in the surrounding area.

The hotel for the money was very good. Really modern rooms and a quiet area. The staff at the hotel are very friendly.

My only issues which is why I didn’t rate this full marks was

- the cleaning standards are slightly questionable with signs of dust and surfaces that hasn’t been clean but still acceptable.
- the Beefeater that appeared to have recently closed is very tired and sparse. They obviously need a restaurant for the hotel and just running this on very basic staff and facilities- all seemed slightly strange but breakfast was still adequate.

Stayed at the Hockley Heath Premier Inn, Solihull for two nights while stopping to go to a wedding close by. On the morning of the second day i was informed by a member of staff that my car had been damaged by a landscape gardener who was carrying out work for premier Inn. I found the drivers window had been smashed by loose stone chippings on a dry grassed area next to my car by the gardener who was using a strimmer. The worker should not have been working in an area so close to my car and other vehicles parked outside the premier Inn. it was a disaster waiting to happen. Staff at the Premier Inn would not accept any responsibility for what happened even though they had been informed by the landscaper of the work that was going to be carried out in the car park area.
The landscape company made arrangements for my car window to be repaired but this could not be done until the morning of the following day when I was due to leave the Premier Inn.
I would advise anyone parking their car in the grounds of a Premier Inn to be careful where they park.

Reception and breakfast staff were very helpful and friendly. Premier Plus rooms were lovely and worth the extra. Rest of the hotel was a bit worn, but the staff were great.

Stopped here on business. Was greeted by the lovely Louise on reception. Very smiley and helpful. Room was very comfortable. The staff in the restaurant were rushed off their feet as staff levels seemed to be very low, but they were still all polite and helpful. The chef I believe was Anna who cooked a lovely mixed grill l.

Experience was very good bed was excellent shower facilities ok wifi on point tv ok but the only problem i would say we had was the heating didn't work hence the fan in the room and the windows could have done with a clean & just a few cobwebs above the bed 😀

Myself and my 8 year old had a lovely relaxed stay at hockley heath premier inn.
The staff we encountered were all friendly, helpful and attentive.
Special mention to Kate on reception who really went the extra mile for my daughter which made her stay here extra special and memorable so a big thank you to her.
Charlotte and Coral also stood out with their friendliness , all 3 staff evidently work very hard and are an asset to premier inn.
We will definitely stay again in the future.
Breakfast was lovely and always fully stocked, fresh and hot option cooked to order.
Room was cleaned when requested and location was perfect.
Car park spacious and never struggled to get a space when had been out for the day