Premier Inn Hagley

Excellent Premier Inn in a lovely country environment and very helpful and pleasant staff nothing too much trouble. have stayed many times cant fault it

Great stay, Debbie on reception recognised some regular visitors and asked after them/there visit. Also very helpful when I went to reception with some queries.

Stopped for one night and would highly recommend
Rooms cozy and clean nice and warm
Adequate tea and coffee on arrival
Great location to adjacent beefeater which the food was very nice
Star of the stay was Debbie the receptionist extremely helpful and polite credit to the premier inn

Thankyou Debbie for lending me your personal charger, sharing your biscuits and conversation, your hospitailty is second to none, all the best, D xx

A lovely warm and friendly welcome on arrival at reception.
Warm, clean and cosy room with comfortable bed.
Delicious buffet continental breakfast followed by full custom built cooked breakfast. Friendly and efficient dining room staff.
Lovely rural location, plenty of on site parking spaces.
Third overnight stay here, and will be staying here again next time I visit the area.
Thank you.

We booked two rooms, a family room and a double room. Both were spotlessly clean and comfortable. All of us slept well.
What made our stay, though, was Debbie the receptionist. She greeted us warmly, was friendly and helpful. Debbie took time to talk not only to us, but our grandchildren, she even returned a lost toy to our grandson when she found it. He would have been bereft without it.
We were staying here because we had a lodge booked at the West Midlands Safari Park, which we were going to the following day, it's only 20 minutes away.
We all had a lovely breakfast on the morning of our departure, food was cooked fresh and there was plenty of choice. We would definitely book there again if we were in the area.

I'm going to stay here again! The hotel was clean and tidy. The room was light, clean, well equipped, tidy and the bed was comfortable. I had previously stayed at a Travelodge and the bed was SO hard I just couldn't sleep on it. This bed was under me for approximately 10 minutes before I realised someone had stolen the darkness and it was morning again. Kettle, tea, coffee, UHT milk all available. Huge TV with Freeview, etc, Hairdryer (didn't use, but looked decent) En-suite bathroom with bath, shower and toilet beside the wash basin. Just brilliant. It's not a 5* hotel, so you're not getting a concierge and a Door man. But it's a lovely, clean, well equipped room that comfy and clean and a nice place to be. The staff were brilliant. So friendly, so professional. Polite and courteous too. Nothing was any trouble. I enjoyed my trip immensely and, as I said at the start, I WILL be staying there again.

We have stopped in Premier Inns before but this one is clean adequate and comfy for a one night stay. Previous Premier Inn have been dirty. However shame there is no WiFi available. We booked the evening meal which was enjoyable from a varied menu. Breakfast had a good choice.

Debbie on reception was very lovely and welcoming. Lovely to see someone with a smile on their face. Rooms were clean and fine for what we needed.

Friendly welcome; rooms were spotless and the hotel was clean and tidy.
Hotel is on a busy road but the rooms were not noisy.
Badgers Sett is on site - nice food, great breakfast; helpful and friendly staff.
Will stay here again.

The one of the only things good about this hotel, was the lovely ,helpful receptionist.
And the bed, premier inn beds are always very comfortable.
There was a distinct smell in the bedroom, like gone off milk, but because we wouldn’t be staying in the room much for our two night stay, we didn’t complain.
The extractor fan in the bathroom was very noisy, and when it was mentioned to reception, the answer was they are all like it, [ it was extremely noisy]
There was carpet missing on the stairs, which makes the place look shabby.
The security wasn’t very good either, we saw people using the fire escape stairs, and coming back in that way to so anyone could use it. Plus when we came back in there wasn’t anyone on reception, and again anyone could have walked in.
And as for the beefeater pub/restaurant close by, needs a massive deep clean, i used the toilets and it absolutely stunk, thilthy carpet, and one toilet someone had obviously vomited and it was caked on, and looked like it would need scouring, and the three days we went in there, it was still there, and the smell made me feel poorly.
The staff didn’t appear to be doing anything, so surely they could improve things.
Then on the first morning we booked a breakfast, big mistake, the women that came to take our order was abrupt, and not helpful at all, and i even saw her handling all the bread with her bare hands!!!!
When the breakfast came, mine was swimming in grease/water, my husbands wasn’t quite so bad, but it wasn’t hot either. I left some of mine, and again i had a poorly tummy for the rest of the day.
The whole place needs to be health and safety checked, and the staff need to go on a food and hygiene course.
May i add, that there was a member of staff sat at a table while we were having breakfast, and that even made me feel sick for the amount he ate……then when we returned to our room, realised he was a cleaner.
We feel very disappointed, with this stay, and wont be returning.

Disappointing. The room was pretty grim although to be fair, everything seemed to work ok.
Bed was comfortable and shower worked well but you wouldn’t want to spend much time there.
Fortunately we were only there overnight.
The whole place seemed uncared for as did the adjoining Beefeater restaurant where breakfast is served.
Positive was the free parking with lots of spaces available

Hagley Hotel - Premier Inn did the essentials really well. Breakfast was good and plentiful the bed clean and comfy clean bathroom with good shower.
We appreciated being able to post a no turn down/cleaning option during our stay saw we were coming and going a fair bit. The only negative was the general run down appearance of both the Inn and the Beefeater Restaurant. It really needed a refresh. Staff were all really friendly and helpful

We stayed for 1 night whilst visiting some family in the area. From the moment we walked through the doors the amazing Debbie, on the front desk was so helpful. We had a bouquet of flowers and she offered us a jug to put them in. Top customer service thank you.
The room was clean and tidy and it was very peaceful. It was hot in the room but we had 2 fans in there. We look forward to staying again thank you.

A nice stay with clean rooms. The bathroom was a little small and the bedroom too warm overnight. The restaurant food both at breakfast and dinner was good and the staff very efficient

Greeted by Debbie who was very lovely. Room was a bit small but clean. No a/c in room but large fan provided which done the job.

Breakfast was disappointing, greeted by the most ignorant unprofessional lady with blonde hair. She was very blunt and unwelcoming, when ordering food she cut me off mid sentence to take a different order off another member of the family.

Food sat at counter whilst she walked passed and decided to clean tables, when it was brought to table just stood there leaving us guessing who’s was who’s.

I agree with the 'Grubby and Uncared for' with helpful staff review. Whilst the location is quiet, internally the hotel was really very shabby and tired. The temperature of our room did not drop below 26degC even at night throughout our two day stay. There is no air conditioning or even an open door to vent some heat. The window would only open 2 inches however someone in the past had obviously managed to put their head out of the window sufficiently far to vomit down the outside! This was obviously some time ago but the windows do not appear to have been cleaned for a very long time.
I have attached a photo which shows this very well. We will not be staying here again and it is highly unlikely we will stay in any Premier Inn again based on this experience.

We spent a night here with the family, occupying four rooms. These were allocated all together on the upper floor. However, my wife currently has mobility problems so, knowing that there is no lift, we asked on arrival if our room could be switched. This was quickly and willingly done to a room on the ground floor close to reception.
As we walked into the room there was an immediate feeling of space, comfort and cleanliness. We had one or two queries during our stay, which Debbie, on Reception, dealt with efficiently and charmingly.
Breakfast next morning at the Beefeater next door was really good, with efficient and attentive service and an excellent selection of tasty food.
We have stayed here before, a while ago, but our collective view was that it somehow felt better. No lift and no air conditioning, but you know about this when you book. Otherwise, a really pleasant and comfortable stay in a good location.

This is the grubbiest and uncared for Premier Inn we have stayed at.

The Main reception door gives a very bad first impression. It is battered-looking. It needs tidying up and painting.

The bedroom walls had gouges on them and the windows were dirty.
The nets in the window were also in need of a wash.

All carpets throughout the hotel and restaurant need to be cleaned.
I am not a clean freak at all, but I was shocked at the uncared-for appearance of the hotel.

The restaurant is also grubby and in need of a paint.
There are large patches of unpainted filler on the walls, and they are filthy and marked.
The radiator by the kitchen was disgustingly dirty.
This all made the dining room appear unclean.

There was a pile of burnt toast left sitting on the side by the toaster the entire time we were there.
The cooked breakfast was mediocre.
The breakfast was so overcooked and dry, we left to go and have breakfast elsewhere

We always choose Premier Inn to stay at while we are away.
This is by far the worst Premier Inn we have stayed at.

On a brighter note...
The car park is large and
the staff were very friendly and helpful.
They are the reason that this rating is not 1 star.

Fantastic night stay at Hagley Premier Inn. Clean room, great food and fantastic staff. Would definitely stay there again.