Premier Inn Farnborough West - Southwood

Servicio acorde con el coste

This Premier Inn has a contemptuous attitude towards its staff and, thus, a contemptuous attitude toward the guests. Breakfast was shockingly poor. There were issues with poor quality fruit, but it was the understaffing that was the real issue. No eggs on Saturday and only one staff member at front of house who was overworked yet polite and facilitating. I would avoid eating at this Premier Inn.

I recently stayed at the hotel due to location, it had everything you would expect at a Premier Inn. It was reasonably priced at £73 for a Monday night. Room was spacious and quiet, the bedding and towels were clean. My only criticism is that the public area looked tired and could do with a refresh and the carpets throughout need a deep clean as a minimum, reminded me of pub carpets! There was also obvious fluff all along the edges by the skirting boards. Would it stop me from stating again? No, it’s just an observation that it needs some attention.

Convenient location 5 minutes drive from M3. Plenty of free parking for guests. Two blocks for accommodation and a large pub restaurant on site.
Helpful and friendly reception - system is simple with key card to get access to residential areas including room.
Large room, WiFi worked but basic, bed very comfortable. Water in bathroom hot and shower worked well.
Breakfast was good value - lots of choice and cooked well. It did take 10 minutes for vegan choices to be cooked on order but very tasty when it arrived. Nice atmosphere in the restaurant.
Whole place could do with a refresh but it was clean and great value for an overnight stay.

I checked in late, to welcoming and patient staff. Parking was a breeze, as was finding my room, and resting my head and falling right asleep because it was so peaceful and quiet. It was just what I needed to decompress.

A very tired hotel in need of some TLC, heating in the bedroom didn't work, Staines on the chair seat cushion and just generally gruby all round.
The adjoining restaurant was a tale of two halves, the evening meal was very average and the service from the bar staff was lacking, on the flip side the breakfast was really good and the lady on duty was very attentive and super helpful, the staff from the night before could do with taking a leaf out of her book!

We have stayed at many primer inn hotels over the years this one is no different We arrived to no one being on the reception desk as we could hear a conversation in the back we rang the bell and someone did come don't know who but she seemed nice enough we were not asked if we wanted to book breakfast and wasn't told you have to book it over at the restaurant the room was clean and had everything we needed as we were there for comic con in Farnborough the next morning we asked at the reception desk for our room to be cleaned and then went over for breakfast which we payed asked if i could have some vegetarian sausages which the lady said she would order we started eating and i noticed that my sausages hadn't come we asked the lady who said she forgot and apologised they eventually came lol after we come back from a great day we found that our room had not been clean dirty cups bed not maded ect my hubby went to ask why this hadn't been done the person on the desk thought it had been done unsure why not ? we did get some clean cups in the end only thing was my hubby after eating breakfast had a bit of an upset stomach not sure if it was breakfast or not ? the hotel is in a good location but unsure if we will return as we have stayed at better

I have stayed at this hotel on numerous occasions and although not the best I have always found the staff to be ultra helpful and friendly.
I was checked in by Charlotte who I have met before and who nothing seems to much trouble for, especially as I am a really fussy guest. Good stay again thanks.

Very good service from start to finish. Rooms clean and well equipped, bed very comfortable and good breakfast. Very good FREE parking. Good value for money, would recommend.

Nice large room, generally clean and tidy, bed comfortable.
It was very hot in the room but there were already 2 fans in the room so this must already be a problem that the hotel is aware about. Good to see a solution.
Great location to visit family we have nearby.

Negatives - large orange/red stain on the bottom bed sheet.
The cleaner could have certainly spotted this when making the bed. This is why it doesn’t get a full mark for cleanliness.
No decaf in the tea tray. Not sure if they have stopped this but as I’m pregnant I couldn’t have a hot drink in the room in the morning, a little let down.

We were extremely disappointed with the condition of the room. From the moment I walked in, it was clear it hadn’t been properly cleaned in a long time. Dusty skirting boards, dusty lights in lamps, dusty fans and that’s just the start of it.
We moved the bed to suit our family needs and it was clear the bed had not been moved in YEARS. The thick layer of dust, dead moths and insects was not acceptable.

The bathroom was relatively clean however the soap dispenser was covered in mould.
The hotel promised a deep clean would take place whilst we were out the next day. This did not happen. They gave us new towels (with an addition of a long black hair), emptied the bins and sprayed some air freshener. The soap was still mouldy, the dust still covered the floor and the skirtings etc. We were moved rooms to find the exact same, dirty dusty skirtings, light fittings fans the lot. Only goes to show is every room like this?

The receptionists we dealt with were lovely and really tried to help, however with a fully booked hotel one night, and then a late return the next night there was not much to be done.

For the price paid, this is completely unacceptable. A hotel room should feel clean, safe, and welcoming, but this one felt neglected and dirty. I would not recommend staying here unless serious improvements are made.

I've stayed at many premier inns and always thought they was quite pleasant. This was cheaper than a travelodge so thought we got a bargain and now I can see why haha!
Stayed in room 10, woke up to toilet water all over the bathroom that had somehow leaked. Was rubbish under our bed. Constant banging and walking around upstairs and men sleeping in reception.
Would not stay here again.

The location has fulfilled our need for a base for our travels within Hampshire and beyond. It is within easy reach of London where our next leg of the trip will begin. The staff are friendly and were able to solve our laundry problem from the previous fortnight of travelling. Laundrettes are few and far between in the UK and require coins which can be hard to come by in this plastic currency age. The room was well priced and adequate for recovering from a day's worth of exploring. The Monkey Puzzle restaurant was next door and served breakfast and dinner.

I had one of the worse nights sleep ever in a hotel room. Our hotel room did not have air conditioning . It had a desk fan and a pedestal fan. The night we stayed was very hot and found it very difficult to sleep.
I find it appalling that this hotel did not have air conditioning , it was baking and uncomfortable in our room.
Other points were the USB charging port next to our bed were not working. Our bedsheets had stains on them.
There are no lifets in this hotel, so we had to carry our luggage up the stairs.

We had booked a deal which had room and dinner and breakfast included . However there were certain exclusions on the drinks.. ie only 2 brands of beer and house red. No where at all in our booking did it list the exclusions for the meal.

The restuarent (brewyers fayre) had a tacky dated interior which look in need of some renovation.
We had to order our food from the bar and the waitress got confused a few times especially when we wanted to subsitute chips and onions rings for salad when ordering the steak.
It said on the menu that you can do that but the waitress didnt know the menu and was looking baffled!

The food for dinner was good and enjoyable as was breakfast.
They only had 1 coffee machine which took ages to make a coffee and had to be stopped twice to take coffee grounds out and then add milk, making it more slower!

I am throughly annoyed that in this day and age and with competitor hotels such as Travelodge fitting rooms with Air Con, that Premier Inn cant do this.

I had a terrible nights sleep and this afffected my enjoyment of the British Motor Show.
This is not the first time ive had a bad experience staying in a Premier Inn hotel but certainly now , i will avoid staying in a Premier Inn Hotel because they provide poor quality rooms and terrrible service.
Their buidlings look quite run down and dated.

Poor outdated hotel that lacked cleanliness and also the rooms were uncomfortably hot, yet the corridor was cool. Only positive was staff were friendly

Book somewhere else in the summer or when its hot
Rooms very warm, hot aircon and cant open windows
waste of money, no sleep at all
Room fine, staff fine, parking fine

This hotel was clean and spacious.
The bed super comfortable. The bathroom was clean.
Usb ports next to the bed.
This is the best premier inn I I have stayed in.

Charlotte and her manager were so helpful. We accidentally undercooked our stay by 2 nights. Even though they couldn’t reach us, they kept our room and extended our stay for us when we returned late at night - all with a cheerful attitude.

On arriving at premier inn west we were greeted by a lovely lady called Charlotte. Her friendly welcome was most welcome after a long journey in the car. Charlotte went above and beyond to facilitate my needs and was only to happy to help. Charlotte is a credit to your business and made my trip a pleasant stay - thank you Charlotte

What an amazing service from the lovley lady Charlotte who went ubove and beyond! What a credit to your company, will definitely come back.
Especially for my juice 😊