Premier Inn Hull West

It’s what you expect, clean room, good friendly staff, food was standard and no issues. Yes the restaurant was a bit dated and walls chipped and marked but it was all fine. Bar staff great and loads of parking. I think the staff were great and if I were to be fussy then the exterior could have been tidied up. (Through the glass in the fire escape door there was lots of rubbish). Worth the money and did the job and I would certainly go back.

After staying at the hotel I received a parking ticket for £100. Informed parking company that I had stayed at the hotel and booked my car in with reception. However parking charge was reduced but not cancelled. Tried to complain to Premier Inn as I will no longer use them for business trips but unable to do so. You just get sent around in circles. Very poor

Booked relatively last minute, was planning on attending a funeral in Hull.
A really smooth check in. The room was very nice, standard premier inn.
Would recommend if needing someone to stay in the area.

Clean hotel. Ample parking. Easy to find. Friendly staff. Zero WiFi, which was annoying. Room was a bit tired and chilly.

I cannot at all fault this place. The blonde attendee Sunday three o'clock PM to eleven o'clock PM was amaze-aw!&Mariah

I grabbed a pillow from the wardrobe that was in a "clean" plastic bag, the pillow was infested with bed bugs as I got bitten on my head, neck, hands and arms. My wife, who was next to me, was not bitten, so I assume it was the pillow. Pls take necessary measures to clean.

Just had a lovely 2 night stay at this great Premier Inn. Room was spot on as expected and the bed of course super comfortable. Had the meal deal which was well worth it and the food was great! Being a solo traveler it was so nice to stay in a warm, cosy and friendly environment. Was made to feel really welcome. Having parking right outside is an added bonus. Great value for money and the best Premier Inn I have stayed in so far this year! Thanks to all the staff! X

Stayed here with friends for one night beginning of June 25 room was fabulous, had the meal deal as did my friends which was well worth it, will definitely book again

We stayed for one night in August, when we arrived I thought I had gone to the wrong location as the attached pub looks derelict as does the car park. As we parked up the Premier inn was like most others although the car park was empty at 4pm when we arrived.
The premier inn was as you would expect clean, quick check in and the usual questions about breakfast and evening meal.
We booked to eat at 5 pm but the restaurant wasn’t busy yet so the little one played outside in the play park until we ordered food, the indoor soft play is closed due to a roof leak.
When we ordered food we heard the people behind complaint about their chicken which was hard.
My wife ordered the gammon thinking it would be fine but we were wrong, it had been pre cooked and heated up, it was so dry that if you had used it as a hammer it would have shattered.
It had taken less than five minutes from ordering to have all 3 meals placed before us.
My wife sent hers back and it was returned with in 5 minutes with a different and only slightly better piece of Gammon.
When the staff cleared up she asked how the meal was, we were honest. She was also honest saying the site is up for sale and the kitchen staff no longer have any passion in the kitchen as they don’t care anymore as they don’t know what the future looks like. A nice honest member of staff, she also apologised but didn’t offer a solution.
Off to bed we went without ordering a desert or more drinks.
The following morning we went for breakfast, after some confusion about the meal deal as we had said at check in we wanted it we explained what had happened the previous evening to the duty manager, the manager apologised especially when she heard what we had been told by the staff the previous night, she confirmed that they precook a number of servings to get ahead when the rush starts but acknowledged the poor meal and service giving us breakfast for free.
As far as the breakfast goes it’s the standard fare, what I would say everything was probably cooked but just. The sausages had no colour on the skin and the bacon was very pale. We ate at 8:3oam and they may have been struggling to keep up with demand as guests that hadn’t booked were asked to wait as all the tables were booked.
Overall it’s a good premier inn in a poor setting with a very poor pub attached. Would I stay at the hotel again- possibly if I had too but as there was no other eateries nearby I would have to order a takeaway as I couldn’t eat in the attached pub.

I always choose to stay at this premier inn when I visit friends in the local area - Jenny & Kelsey are always really helpful and happy to accommodate requests.
My room was immaculate, with a fan already in place for me when I arrived (I also asked for a sheet instead of the big duvet, as I know this site doesn’t have air con). The room was also very quiet as it was situated at the back of the building and end of corridor.

Would highly recommend. Thank you.

Room was clean and comfortable. I can understand the complaints about the room being warm but it did not bother me as a fan was provided in the room which was fine. Very convenient for Humber Bridge walk and Hull City Park n Ride. The whole feel of the place would be greatly improved by investing in ground keeping, weed spraying etc. Breakfast was ok for the price. I would stay there again.

Well the best thing about this hotel is the staff, they are lovely and friendly and welcoming. The reception is pleasant and bright. Unfortunately that’s where the positives end. The hotel desperately needs an upgrade. The car park gives you a hint, it has weeds growing all over and the path going from the premier inn to the brewers fayre is in a really poor state of repair and an accident waiting to happen. The rooms themselves were clean enough bar a few cobwebs around the lampshades and in a couple of corners. Our room on the first floor was hotter than hell, even on a mildly warm day. Sleeping was not an option - the thermostat in our room was showing 26.4oC at night and over 29oC during b the day. They kindly give you a fan which just circulates the hot air around. Well it would but in our room the fan was so overloaded with dust it didn’t emit more than the slightest whiff of air, in fact it was so bad we thought it was blowing air out backwards, This in our view is another accident waiting to happen. We were shocked to find the fan had been PAT tested in July, the month of our visit, to us it felt unsafe to use and just needed a good clean. I didn’t sleep more than a couple of hours the two nights we were there and came home shattered. The Brewers Fayre pub which we went in for a drink was really run down. The chairs in the ‘lounge area’ were so grubby I didn’t dare rest my arms on them. The other seating option were faux leather tub chairs which were so badly damaged on the arms you could see all the foam underneath. Safe to say we will be giving this hotel a wide berth and wouldn’t stop again if you paid me to. I desperately needs an upgrade with air conditioning. The staff working here deserve a medal.

Not very warm welcome got told other people was in front of me but they was sat down plus there was two people on reception room was ok not very clean shelves were dusty for clothes the whole place needs a good weed and grass needs cutting looks nice from out the front but just needs a good clean we normally stop at premier inn to split the journey up but think we try other companies instead.

Booked at last minute to give my wife a break between chemotherapy sessions. Room was clean but very warm and fan provided didn't help much.
Also, shower over bath was awkward to access.
Restaurant felt grubby and carpet could do with a good clean. Also cutlery in an open container on the table is not very hygienic.
Food was ok, I've had worse is the best I can say.
Two of the waitresses were very friendly. The barman was very abrupt and bordered on downright rude.
The hotel is in a nice spot and ideally situated for exploring east Yorkshire. The hotel could with a serious refurb and air conditioning installing.

Very clean room. But it was unbearably hot. Window only opens a couple of inches and they provided us with one rubbish fan. 28 degrees the room was. We left early as I'm pregnant and couldn't stand it any longer. Worst night's sleep.

Good location. Pleasant staff and welcome. Nice food. Hot rooms, no air con trade up opportunity with Prem Plus, no air con anywhere, lots of banging doors below, old style. Needs a revamp. No WiFi working too.

Just returned from a night at this hotel .I have no problem with the room at all it was clean and the receptionist was very friendly .We didn't get the best night's sleep ,but that was more down to the noisy neighbours.As for the restaurant it looks very grubby and dirty the carpets are very dirty and the table was very sticky .As for the food it was ok but not the best .

Excellent hotel - very conveniently situated for the humber bridge country park and not too far from Hessle. Lovely staff and excellent food on site.

The staff are lovely but the rooms are too hot! Didn't sleep at all, the weather wasn't that great either so it's not like it was the middle of a heatwave!
When we told staff they just replied with yeah we know, the corridors and other areas were not that hot so I have no idea why the rooms were sweat boxes! They provided a fan but this did nothing at all

Handy location with good vehicle access and ample free parking. Usual warm welcome and comfy bed. Nice variety of tasty food next door, though the breakfast is expensive. Some room are up or down some steps, and the wifi is just about usable.