Premier Inn Goole

Great staff, clean, great value, good location.

We have visited Buchanan Galleries at least twice a year for the past 12 years always enjoying our accommodation and food but I must say that our recent visit was far from pleasant but in fact abysmal, our plus room was fine but it is starting to look a bit shabby around the furnishing but this can be accepted due to the high volume off residents, the only faults with the room were that we had no coffee and only one bath towel, our main issue was the evening meal, it was very quiet when we went in with only about a dozen people dining but we were surprised they were turning people away, we ordered drinks and our meal and waited, our drinks came after 25 mins and whilst waiting for our meals we were offered four meals that were not ours as the girl did not know who they were for and she left a bowl of chips at the cash till, eventually after 50 mins our meals arrived and straight away we told her that it was over cooked (burnt) and cold, she took them back and returned 20 secs later with the same food to which I said it is the same food and still in the same condition, she then offered me the bowl of chips she left on the counter 15 mins previous at this stage I asked to see the manager as the girl did not know what to do, the duty manager was very apologetic and agreed but stated that they just did not have enough staff to provide a service, she offered us a full refund but we then had to go into Glasgow to have our meal, I must admit the staff we spoke to were very caring and fully understood our frustration but had to admit that they are totally understaffed in all areas. I think this may have been our last visit to Premier Inns if this is the type off experience they are providing and deem acceptable, I would just like to state again that this experience was by no means the fault of the staff that were on duty but more what is expected of them by their Managers and employers.

Shocking service, no bedding g on one of bed went down to reception twice and said they fix 8t for me they did not went down at 8.30 to ask to order food to my room. She said no sorry restaurant full I said I don't want to sit in. Restaurant I want food to my room she said sorry fully booked Shocking they can not cater for paying guests will never stay hear again .

Very good customer service from Lee at Grimsby Premier Inn. Very helpful with getting my room cleaned and wifi fixed…..

Good option to stay in guildford not too far from the centre is a noisy hotel with lots of guest and road noise.
But clean comfort and good lication

Cold shower, dirty toilet. Room looking a bit tired with wood veneer coming off doors and evidence of flooding in the bathroom. Right by main road. Would not recommend, although it was cheap. I would prefer to pay more for cleanliness and a hot shower.

Much better than expected visit . Must have been recently refurbished ? Clean and freshly carpeted throughout . I was really impressed with the exceptionally high standard of our room ..spotless and fresh ..not a scuff or chip anywhere and a great modern walk in shower .Add to this a great breakfast the next morning and I felt I had five star standards at an excellent rate 👌.

We have just returned from a 2 night stay - we found the room to be spotlessly clean and the bed lovely and comfortable. All the staff are frendly and helpful. We had a lovely meal in the Beefeater restaurant and the breakfast was good with plenty of variety. We used the car park next to the hotel which was easy to use and the city centre is only a few minutes walk away. This is one of the nicest Premiers we've stayed in as a few others we've stayed in lacked enough staff and were a little shabby.

This hotel is in a great location for shops and The Royal Concert Hall. We have used it many times before but on this occasion were disappointed in the rudeness of one staff member at breakfast. Shona told us we couldn't get any breakfast as we hadn't booked and they were far too busy. She didn't offer any other options so we were left to eat outside the hotel. We encountered her again when checking out to get car park ticket validated and she was very brusque and unfriendly. Perhaps under some pressure/short staffed.
On the other hand we had a lovely lady who checked us in personally and was most helpful.
Our room was as always comfortable and clean. Once again found the bar to be poorly stocked for a variety of drinks.
Probably would return because of the location but feel some staff need extra training in customer care

Having used this particular hotel at least twice a year over the last 14 years we have sadly watched it decline.
Needs refurbishing badly . On entering the room the lights were already on and we were unsure if the room had been prepared . The package containing the spare pillows was not secured which has been in place since Covid . Stained chair , tv remote difficult to use as in poor condition . These issues have been the case for our last few stays and in complete contrast to other Premier inns we use eg Thirsk and Penrith which are much better quality .

This review is mostly for Jasmine, bless her she managed a exceptionally busy dinner service it seemed alone. I witnessed that they were short falls of food items not in stock, and she let all the customers know prior. Some were rude and yet she was composed and polite. She deserves clear recognition for her service! Im not sure if thats the usual process for one member of staff to run the whole show but your lucky it was her.

Im staying in Motherwell very often, usually in room 5. its my favourite. Rooms are always spotless, the team are all the time smiling, friendly, talkative. Hotel is maybe a bit of tired but The Team are so lovely

Decent Premier Inn very friendly staff our waitress at breakfast Hanne was charming and very helpful. Great breakfast and good value evening meal. Excellent value for money.

I’m staying at the Premier Inn in Grimsby on business expecting a pretty standard meal, and instead ended up genuinely impressed. The place was fairly busy, and there was just one waitress called Jasmine holding the whole thing together — and honestly, she was brilliant.

She had that calm, collected way about her, where you can tell she’s juggling a dozen things in her head but still manages a smile when she gets to your table. Drinks came quickly, food arrived exactly as ordered, and she somehow kept checking in at just the right moments without hovering. It’s the kind of service that makes you think, alright, someone here really cares about doing the job properly.

You could see guests warming to her, and there was this general sense of yeah, we’re all in good hands.” Considering she was running the floor on her own yes on her own the whole evening felt smoother than some places with twice the staff.

Management needs to read this: look after her. Make sure she gets this review. I just wish there were more people like Jasmine in this world and at other Premier Inns

Booking, reception, room, bed, quality of food was really good. Restaurant service was a slightly lacking probably because they were busy and under-staffed. Sad that we couldn’t upgrade the size of our wine as they could only do a “fixed measure”. Seems a short-sighted policy as surely it would increase profit as well as letting us have what we wanted.

Had a lovely stay. The hotel is well located along the sea front and the room was well presented, clan and have a fantastic view out onto the sea. Cleanliness was brilliant I couldn’t find 1 thing wrong with anything. Room allocation was spot on. Joe was very helpful booking and accommodating for my needs

I've stayed at many Premier Inns over the years and this is quite an old one but the bedroom was clean and comfortable with good facilities.
Receptionist at check-in was absolutely lovely - very engaged and welcoming.
I would stay here again.

Stayed in 3 Premier Inns this week and this one turned out to be the best! In need of refurbishment but the staff more than made up for the lack of facilities. From reception, through the restaurant to the handyman all staff members where friendly, professional and courteous which was truly appreciated.

the best stay. room was clean, bed amazing, reception team could not be better, Ewelina was so nice, easy to add meal deal and book the table in Beefeater

This hotel had all the facilities we have come to expect from a Premier Inn especially the comfortable beds, however, what set this stay apart from others was the staff on the front desk. Abbie and Janice were absolutely amazing in the level of detail they gave us on the local area and assistance with our onward journey, nothing was too much trouble, they went above and beyond. My wife was ill one night and Abbie again came to the rescue with an extra duvet to keep her warm. We wouldn’t hesitate to stop at this hotel again