Premier Inn Birmingham Longbridge

We stayed for 4 nights the location was perfect. Rooms are a little tired looking, carpets didn't feel clean under your feet. When we arrived I was unsure if the beds were fresh as the blankets we just pulled up over the bed and pillows not tucked in like hotels beds are. On inspection bed was clean. Maybe a little more TLC is required. Also soap in shower was that watered down it was ridiculous. But Staff were absolutely lovely nad location was great.

Lovely comfortable stay .Nice sized clean room . Friendly staff especially Abu
who had a warm welcome for us and was extremely helpful.
Great location for the retail park as well as a quick ride on the train (station only 3minutes walk away ) into the centre of Birmingham.

Wonderful experience for all the family. Kids were really looked after by staff who were so helpful. Room and bathroom were excellent. Breakfast was brilliant value for all the family too. I will definitely book again.

I have stayed at this Hotel several times. A special mention for Abu in reception who sorted my room change, no hassle.

Best break fast in town too.

Good location, with plenty of nearby payable parking options. Surrounded by good choice of retail and food outlets. Near to train station if you want to go into city.
Reception greeting was polite, but lacked any enthusiasm/personality.
Hotel is well sound-proofed, we couldn't hear any external noise from our room.
We had a twin bed room. The room is looking tired in places. Net curtain missing, so main curtains had to be shut for privacy, which obviously meant you then lose natural light.
Twin beds are so lightweight, without brakes, they move with the slightest touch. The room was very warm and stuffy. The windows are non opening and temperature control could not be set below 19, so it was really difficult to cool the room. The climate control is also too noisy to sleep with on all night.
A few areas of housekeeping need addressing, particularly in the bathroom. Grout around bath was orange/brown in places, needed a good scrub. Also grime around shower slider bar fixing. Hairs still in bath from previous use. Sink plug stuck in closed position, so unable to use, as water obviously couldn't be drained. Shower curtain needed replacing. After check-in, I didn't see another member of staff in 24 hrs!?
I've used premier inn a lot. This hotel has a lot more potential with a spruce/freshen up, and improved housekeeping standards. I strongly feel that £114 for our room was very over priced, given the areas highlighted above, even for a Saturday night

Abu who works at reception gave excellent customer service. He went out of his way to make sure my stay was perfect. The customer service received from Abu was excellent and I will be back. Thank you

The staff was lovely on arrival. I asked for a fan for my room as I was top floor where the windows dont open and she fetched me one up. My room on the top floor had a horrible cooking smell coming from somewhere smelt like a fryer!! Breakfast was horrible other premiers I have stayed it has been buffet style English breakfast but this one they Take your order on arrival and send it from the kitchen, scrambled eggs was swimming with water, bacon tasted old like it had been there a couple of days and reheated and beans were cold. Tried to toast some bread but the toasters were very poor and only meerley made the bread warm. It wasn't good to say the least. However bed was comfy, nice and quiet and a decent night's sleep.

Fantastic stay, staff were super friendly and the room and beds were comfy and perfect for what we needed and for the price. Would stay again in the future!

Just wanted too say what a lovely wholesome stay with had at the Premier Inn Longbridge. We are regular customers here and I have too say our high light off our stay is TOMMY. He is such a genuine angel and always makes our stay wonderful. We absolutely adore him as do all the other customers. He is so professional will go far and beyond too make sure we have everything we need and require. In particular my 5 year old daughter absolutely adores Tommy and our hight light off our stay is seeing him. Also just wanted too take the opportunity too wish Justine all the best for the future. She is lovely kind and really hard working and she will be missed. Thank you also for accommodating us Justine the times you have checked us in. I hope this review reaches management or above it would be wonderful if Tommy and Justine could acknowledged in any way for the awesome job they do. Tommy you are amazing never change ❤️

stayed two nights, our room wasn't cleaned after first night, beds weren't made, refreshments weren't restock, cups weren't cleaned.
Only seen staff on front desk when we checked in. The toilet seat aren't soft closing so you can hear throughout the night Toilet seats being slammed down.
Room was clean but basic

You know what you are getting with Premier Inn. We booked this one based on the positive reviews. Location is good, situated in a small shopping estate. It was nice and quiet. No onsite parking but cheap multi story a 4 minute walk away. Not the warmest greeting when we arrived. Standard appointed premier inn room but looked a lot older than what I would expect for a newish hotel. Lots of cracks in the plaster and holes in the wall. Carpet looked worn. It’s ok for a short stay.

Welcoming and efficient check in. Clean and comfortable room. Tasty and plentiful breakfast. Friendly and helpful staff.
Great location just off the M5 junction 4. Close to Longbridge station where there is plenty of reasonably priced parking.
Would recommend and stay again. Thanks all!

The rooms were nice, one of the sheets on a bed had a stain.other than than tidy enough. The breakfast in Beefeater was nice, but the public toilet in beef eater had no lock on the door for privacy..not sure if this restraint is part of hotel but I’m sure the hotel might have a word as they are sending people there for breakfast.breakfast was nice.

We arrived on the 7th august for 4nights on arrival we were checked in very quickly and informed about car parking and things available in the local area reception was very clean and welcoming! Our rooms were very clean with fresh towels daily, all staff were very friendly and happy to help. We chatted to staff member Rachael who was very friendly and nothing was a chew to her she’s an asset to your company x

Lovely staff!! Special shout out to Preeti on reception who really made us feel welcome!! Close to everything you can do in longbridge, nice bathroom, comfy beds, walking distance of trainstation, shops, restaurants etc..

After a long and tiring journey we arrived 40 minutes early for the 3pm check in. We were told that although our room was ready it was now company policy to charge for early check in's. So this latest penny pinching policy from Premier Inn meant we were expecting to sit in the lobby for 40 minutes before we could have our room key. Good will costs nothing but the lack of it means two of your long term customers will be going else where in future.

They gave me the wrong information regarding the car parking. We rang the hotel before we booked. The car parking, we were told was not theirs and we had to pay for it. When we got to the hotel on 21 May we asked how we were to pay for it, the Receptionist told us not to worry and pay when we left, however, we were staying for 4 days as we were attending a funeral. He should have told us to pay for it daily not when we were leaving. Because of this we had car parking fines which we had to pay £200

You get everything that you need and nothing extra which is exactly right at this price. The room was big, the bed was very comfortable and the bathroom was immaculate. The restaurant serves good, straightforward food and the staff there were attentive without ever being 'in your face'. Special mention to the guy who was on Reception in the evening (Sunday 22 June) and who went out of his way to rummage through the office and find me a usb plug.
The only issue I had was that the heating/aircon was quite noisy, but perhaps I was close to the plant room being on the top floor. If you are a light sleeper, maybe request a room below Floor 4?

I stayed here last week, cleanliness was off the scale, not a speck of dust in sight! The room was warm and fresh when we arrived, all the beds were made up nicely and the sheets were pristine. The bathroom was also spotless. No complaints at all about the room, the beds were comfortable and there were plenty of pillows. You can tell the room attendants care about their job. Thank you very much.

Great stay and location. Stayed after visiting cadburys world. Shops around so convenient and parking in the retail park. £6 for day. Also had the breakfast here where kids eat for free! Few places to eat around here too! Staff here are friendly too!