Premier Inn Gloucester - Barnwood

Room was clean and had everything I needed. It was also very quiet given that it was near a main road. Check-in and out was straightforward with no issues. Staff were polite and friendly. Breakfast was a bit limited in terms of choice and the space is quite small so it could get a bit crowded around the food when it was busy. Overall a very pleasant stay for one night and I would stay here again.

The room was filthy. Cups not washed, door handles and skirting boards that hadn’t been cleaned in months and pubes in the bed.

Great location with easy access to M5. Lots of free parking. Friendly welcome. Great sized room. Really good night's sleep. Good breakfast in the morning with regular restocking of food and drink. Quiet. Would recommend and stay there again,👍

Room had a pungent smell of damp , dust and black condensation / damp on corner of the wall
Rubbish found under bed
Noisy part of the hotel ( Lower floor) the
Manager was extremely busy to listen to my concerns and handed me a customer relations card to complain

No one at reception when we arrived. Not overly friendly when they came. Room was dusty. Obviously Not hoovered. Reception said they only get hoovered when deep cleaned.... shouldn't we have a deep cleaned room on every visit.. I wouldnt think a hoovered qas standard in a clean.. they said they use a robot.. ive ine at home. They sweep. Dont suck.. but in the morning when staff doing changeovers i saw no hoovers. No robots. Just a floor scraper mop thing.
the rooms arnt exactly cheap.. I expected hoovered room. Dusted. Bare minimum.

I Didn't take my socks off to walk on the carpet.
booked a family room for myself and my 6yo son.. only the double bed made up. Not the single. No bedding. Only one set of towels provided. Dispite 2 people booked into room. Regardless of age.. 2 people. Was too late to sort once in the shower. Heater didn't work.
Breakfast was fine. No tomatoes.. apparently tom didn't want to play that day.. is what cheff said.
The pup next door was Standard. Warm food.. not hot, overpriced. £17 for belly pork on mash with a couple carrots. But Filled a gap.
Was a 45 minute wait on food. We waited 45 mins and came back to be told the same, 45 min wait for food. Staff in the pub lovely.

Another great stay at a Premier inn. We stayed here for 1 night as a half way break on our trip to Cornwall. Clean, comfortable room and a great full breakfast!. Tasty food provided by the team. Thank you Craig, Amelia and Chloe, hard working friendly staff. We will be making a return visit.

We have stayed in many Premier Inn hotels over the years and we have always enjoyed our stay.

This establishment however was just awful. The shower wasn't connected to the bath connection so water flooded everywhere. Hardly any water actually came out of the shower head.

The toilet seat was hanging off.

The air con was so loud we had to switch it off while in the room as you couldn't hear each other speak.

The window ledge and frame were full of dead flies and very sticky.

The TV wouldn't switch on.

We didn't get into to the room until after 8pm to find out the problems and by that time, we couldn't be bothered with the hassle of asking the 1 member of staff to help. It's put me off staying in a Premier Inn in the future.

Me and my wonderful sister stayed at this hotel for two nights
The staff were very pleasant to us and gave 100% service
The breakfast was lovely, with many options
My sister has allergies the staff were very attentive to my sisters needs
As all her plates and cutlery was washed and handed to her separately
I would visit again
Thank you

Got in room and there were unclean pillows. Also bed had not been made properly and quilt was inside out.Window would not open .
Got moved to another room which was better but again dirty.Dont think whoever cleans these room know how to use a cloth and Polish as there were areas that had clearly not been dusted or polished for weeks.

Have stayed at this premier inn twice for a sports competition for our son. The staff are so lovely and friendly. The pub next door is fine for a family dinner.
The hotel is really lovely and quiet and we slept well both times.
Best bit is breakfast. We are always there early doors and the food it hot and fresh with a lovely chef who'll happily cook poached eggs.

Clean and tidy bedroom, as expected. The breakfast has particularly impressed, the best PI breakfast for a long time. All crockery and cutlery spotless. Craig, the chef, has laid on a brilliant breakfast. Can’t fault his efforts.

The restaurant next door is not affiliated with the Premier Inn, hence they felt free to be rude and obnoxious when we went there for an evening meal. We were told they had no tables left, despite the place being empty. After grumbling at them, the manager found us a table, and we had a nice meal there. By the time we left, the tables were still all empty, so why did they not wish to serve us? Have they had a falling out with the Premier Inn? It would appear so, because breakfast was served in the Premier Inn itself, in a tiny cramped red-hot room which was not big enough to accommodate everybody. None of this is the fault of the staff at the Premier Inn itself, and they worked hard and were polite and courteous, and the poor dining set-up was not their fault. Beware if you think you will get the usual mealtime service at this branch though. You won't.

Staff were lovely, very friendly, but overall cleanliness of room was not great. Everything smelled very stale and damp, and bedding felt damp when arrived. After opening the window and turning some heating on, things got better, but the bathroom could’ve done with further cleaning, removing hair that was all over the sink and bath. The price was very high considering the condition of the room.

Two fire false alarms in four nights. If you enjoy being woken up in the middle of the night and having to wait around the car park then this is the hotel for you, if you enjoy sleep then stay elsewhere.

Stayed at the Premier Inn Gloucester Barnwood for 4 nights. On two of the nights the fire alarm went off in the middle of the night and the hotel had to be evacuated on both occasions. We were told someone having a shower and leaving the door open in the bathroom was to blame. I had peace of mind of the "premier inn" good nights sleep refund guarantee. I called them and explained what happened and they said it was not covered !!. Unbelievable. How can a shower set off a fire alarm !!!

From the moment we arrived, we were made to feel welcome, the lady on reception was very friendly and provided all information we needed, this was our first time staying at a Premier Inn hotel, so wasn't sure what to expect from the hotel or the room, we had a family room on the ground floor, i can honestly say we were impressed with it, the room was spacious and very clean, the beds were very comfortable and we all had an excellent night sleep, we had booked breakfast for the next morning and again we were very impressed, the food was delicious with plenty of choice, the gentleman cooking it behind the counter was efficient and kept everything topped up, the young lady in the dining room also very efficient and took care of everything else with ease, both were friendly and professional.

Terrible mould on top of the shower head which was causing the water to run down off the top and straight out the bath. Awlful looking crack repair on bathroom wall.

Bedside table/stall broken and had ring marks on the top. Table had sticky marks on it bed sheets where ripped and the top of the AC unit and filter look like its never been cleaned.

Paid £152 due to you raising the price due to RIAT being on at Fairford thats £50 increase on a normal Saturday Rate

Paid for early check in, arrived 12 room not ready, took till 12.40 . Very rude receptionists, not helpful at all. Breakfast had to ask for juices to be refilled, half the pasties had run out. Then as we were going out, asked for room to be cleaned, Reception said need to request it !! Thats what i was doing. Then the chef pipes up & booked breakfast or the mess will happen again. I paid in advance for breakfast. Nor once did anyone mention this. Then go back to room, only towels changed & bin done. Sadly staff were not very welcoming. Would not recommend

Nice hotel, everything you expect from premier. Parking, comfy bed,air con, breakfast was good. Bathrooms could be better but are servicable.

This Premier Inn delivered the brand’s reliable comfort even if the immediate surroundings were not the most appealing. The room was pristine, the mattress exceptionally supportive, and everything felt fresh and well maintained. Both the hotel team and the adjoining pub staff were attentive and friendly; I only stopped for a drink in the pub yet still received prompt service. Overall, an inviting stay where room quality and hospitality outweighed the less inspiring location.