Premier Inn Christchurch - East

My room was beautifully clean and welcoming. The staff were so friendly. Charlotte on Reception was delightful and Mel was helpful and so friendly.

Would definitely recommend and I plan to stay again in January.

Great visit, always stay here when visiting the new forest fantastic location and near everything you need. Welcomed by the lovely Charlotte, will be back for more I’m sure! Thanks again!

Needs upgrading in lots of area's to many to mention, Self Service is total rubbish, lost its appeal totally !!!!!!!
After many years using Premier Inn this is the last straw, the last three inns we have used have been very poor, & in the past i have recommended this chain of Premier Inns to Golfer friends & family that's all changed now, what a big disappointment !!!!

Also after a long journey it's nice to be welcomed with real smiling humans face, not a depressing tablet that most people want to get away from !!!!!!

It's a joke no real value for customer care anymore just a number in a box with a bed when my wife who never normally leaves reviews wrote out her completed review and it wouldn't let her submit it, so i'm am now trying to up load direct with Tripadvisor.

Our room was smelly and damp no human around to help, even had to ask a stranger how to check in and programme the chip door entry key. desk had a leg hanging off, bathroom disgusting, to the point we did not shower there, and kept our clothes on to sleep on the bed as it was damp and smelt, no human to complain to!!!!!!!! and even the hallway carpet had a trip hazard yellow and black tape around a cover or something else, and again smelt damp. carpets dirty,

MR & Mrs Pears November 2025

Thick dust in the bedroom on the lamps, table and on the headboard. Mold in the bathroom. Didn’t see staff. Mold in the hallway ceiling.

Location was useful for an event in New Milton. However the hotel has definitely seen better days and is in total decline. The carpets in the corridors and the rooms smell. They are dusty and dirty. The bathroom floor was dirty and sticky. The soft furnishings smelled musty and the chair was badly stained.
I woke early and couldn’t wait to leave . There was no one around with whom we could discuss our issues.
The restaurant also smelled vile and the food was outrageously expensive for what was on offer.
The only thing that was good was the bed!

We booked for two nights and paid the extra for an early arrival, which for Premier Iinn is 11:00am. When we arrived there was no one in reception but there were two check in machines, one of which was not working. We tried scanning our booking bar code but this didn't work. We rang the bell for assistance but no one came. We had no idea of course if anyone had heard the bell or not. Still one turned up so we tried again. After some time a member if staff arrived dressed in Halloween costume who was clearly irritated at being disturbed. I asked why we were unable to use the machine and we were told she's tuned of the check in function because it was before the check-in time of 3:00pm! (Really) I asked about our, booked, early check-in but this made no difference. She had more Halloween things to do! When we got to the room it was below even the low standard of the usual Premier inn. The room was cold and and the heating control was dead with nothing showing on the LCD screen. I went down to speak to the member of staff and later she arrived with some batteries which she pit in the control panel. The panel worked but the single radiator in the room didn't come on ( it had a light indicating when it was working) The staff member said it will come on eventually, but it didn't. I also asked for the dead bulb for the main light in the room to be replaced but it wasn't during our two day stay. The room was drab, the location is on an industrial estate and the breakfast was really ghastly. The two nights cost circa £240. We would have been warmer and more comfortable if we'd have slept in the car! You REALLY should avoid this place

Stayed overnight prior to Graduation Ceremony at the BIC. I had a room on the ground floor & my daughter a premier room on the first floor although we had not booked a premier one. My room was clean + comfortable & overlooked the carpark, but could do with updating. My daughter's room was the same but had a mini fridge, coffee maker & armchair, the glasses on her tray were not clean.
We really wanted breakfast at 06.45am but were told by Receptionist we had to book on the hour or half hour only, so booked for 06.30am. When we went to the Restaurant, we were told by staff we could have had breakfast at 06.45am & had been given incorrect information by Receptionist!
At the time of booking accommodation, there was a choice of having a continental breakfast or paying more for a cooked & continental breakfast - eat as much as you wanted. We both had a cooked breakfast which was very nice & filling.
This Premier Inn was conveniently situated for us to get to Bournemouth for the Graduation Ceremony & we went to The Boathouse in Christchurch just a short drive away for a delicious evening meal.

Room was clean and beds comfortable. Our room had a window with opening restricted to a small gap. However it does mean you can get fresh air in your room as I cannot stand the ones where the window is sealed completely shut. Decor in main bedroom good. Bathroom looking a little tired. There is a large Carpark and it is opposite a retail park. Staff were helpful and friendly.

Absolutely filthy with loads of black mould in the bathroom, walls were filthy and bathroom door plate was held down with duct tape. , The whole suite looked like it had not been cleaned for months, i will never use premier inn again as i have stayed at the nearby travelodge and its so much better. Even the resteraunt attached to this hotel was filthy and tired inside also the bed matress was warped in the middle and the matress was nothing better than a bowed barn door. Filthy place and a health hazard with plenty of black mould . ABSOLUTELY DISGUSTING !!!!

Great night sleep, it was very quiet, very comfy beds and good location, really clean rooms and really friendly staff. Would happily stay again:)

Amazing atmosphere, service and staff. Would definitely recommend this hotel for any family’s travelling throughout this area. As well as the friendly staff our room was immaculate and comfortable for the entire family.

Had to be one of the best hotels in the area . So affordable and the room was amazing . The staff were lovely and attentive with any issues . The room was spotless not even a spec of dust on the side . Although there was a family a couple doors down the noise was at a minimum only really hearing it when the door was open for whatever reason .
Will be recommending to friends and family.

Everything I needed from a night at Premier Inn. Comfy bed, slept well, close to a nice walk to a beautiful beach. Everyone I spoke to was friendly and helpful. Happy to stay again, thank you.

This premier inn is excellant there was not a fault to be found it was so relaxing we wished we had stayed there 3 days before instead of a static caravan

The staff member at reception was very non complyant and didn't really want to help you. She didn't give you eye contact and made us feel that when we asked her questions they were short, sharp and we were putting her out from her tapping on her computer. The staff in the restaurant were nice, and so were the cleaners. I've stayed in lots of premier inns and this is the first time we have experienced such hostile welcoming.

We stayed at the Christchurch East Premier Inn Somerford on Saturday and Sunday night to visit relatives.
The Premier inn was your normal Premier inn, you know what you are getting.
Our room (36) was at the very end of a maze of corridors on the ground floor.
Lovely comfy bed so a great nights sleep, but we felt that the hotel needs a refurb.
Our room smelt a bit musty at times, there were cobwebs on the window and the net and curtains at the window looked like they had seen better days.
Everything else was fine, very clean, but definitely needs a new lease of life.
We had breakfast in the restaurant (08/09) and the staff in there were lovely. Young girl checking you in and showing you to your tables is an asset to the company. (Blonde hair had a pink and white striped top on) didn’t get her name.
The food was lovely and all the staff very helpful but the whole food area and bar area looks very tired. Paint missing off walls and on the wooden columns. The carpet looked very well used.
Overall lovely staff, comfy beds, but the hotel itself lets the staff down. Please do a refurb.

One other comment, the car park needs a definite change. If you have a car any bigger than a mini (old style) then the length of the car parking space is not big enough. Your car hangs over the end about two feet. The spaces must of been done before all the new suv type vehicles came along.

Would use the hotel again because of location, but only if it had a refurb.

Stayed in many Premier Inns and never have I come across such an unpleasant, unfriendly, rude person on reception and made to feel so unwelcome! The member of staff on reception did help us with the self check in but it was as if it was a chore to do so. Went back down to reception to request an ironing board and because she was too preoccupied with her mobile phone , just pointed a finger in the direction of where I could find one. She didn’t even have the courtesy to look up! The room curtains were ragged with holes in them and the whole thing was tired looking. The ironing board cover was way too small for the ironing board so couldn’t use it anyway. The Beefeater restaurant was disgustingly dirty. Floor, walls,blinds all covered in dirt and tables and chairs in an appalling state. The staff were so lovely so it is such a shame they have to serve food to their customers in such a filthy environment. If this is what the restaurant is like, I dread to think what state the kitchen is in! I will be boycotting this hotel in future. Whitbread should be ashamed of themselves!!!

Very average stay & little attention to cleanliness.
Hotel needs better cleaning in the room.
There were also spiders in the room
Big cobwebs at the window ( outside) that look like they have been there a year.
Hair left on the bath. Bathroom looking tired. Very stained toilet seat underneath. Should have been replaced a long time ago.
Sink tap sprays water on you and your clothes.

Dirty room cob webs and dust on the walls obviously hasn’t been properly cleaned for a while just the basics
Very noisy fan in bathroom that didn’t actually remove steam even after been for breakfast

Went to our room, found it very dark, hardly no lighting, room was very hot, & a fan supplied, not much good as window didn't open much so hot air was blowing around, bath still had last guest scum rings around it, floor hadn't been hoovered, went and told receptionist, she said she will get it sorted, my husband and I made our self scarce for a couple of hours, found out the receptionist tried to clean it, it was better than it was, then as I walked around the bed I found a dirty pair of slippers, went back to complain, she gave us another room, wasn't much better, I ended up cleaning the bath, toilet, and all other units as were very grubby,also a quilt under the bed in a bin bag. Iwas kept up all night by doors banging, lady who saw us to our table at breakfast was very grumpy, she stuck us near a AC unit, so we had a cold breakfast, when I mentioned it to her the next morning, no apology, she just said it comes on automatically, and just walked away,
The tables in the restaurant were very sticky and the food was very dry
It's a shame because I have been to this hotel alot, and it's a shame it's gone downhill so quick.
It needs a good lick of paint and a nice welcome.