Premier Inn Köln City Mediapark

Great location near shops and easy to find. Comfortable and clean rooms. All staff super friendly and helpful. You must enjoy the Fabulous breakfast with selections for everyone from cooked breakfasts to fruit and yogurt. Amazing young lady at breakfast named Tia. Sparkling personality and extremely friendly. I have a good allergy and I felt completely safe in her hands. Thank you so much Tia!!!

Stayed here while visiting family in the local area. It's a pretty unusual building for a Premier Inn, being a converted textile mill. The rooms are located on the upper floors, with the reception being on the top floor, along with a restaurant. Sadly the floors are accessible with two of the slowest lifts known to mankind - I assume there is some architectural reason as to why they can't be replaced, as they seem to be hydraulic vs. cables.

The room had a large window and had decent storage, along with a desk and chair to relax in. The bathroom was the only thing that let the room down - it felt a little dated and we had a weird quirk with the toilet. When you flushed it, it took ages (as in 10-15 minutes) to fill back up again We did report it to reception but it was never addressed, but seeing it mentioned in multiple reviews here, it seems like an issue with the building.

The location was great. You were on the main road in 5 minutes, and having all of the food options nearby was perfect when we got back late and didn't feel like driving somewhere to eat dinner.

Even with the shortcomings, we'd consider staying here again mostly due to the perfect location for our family needs.

Clean comfortable. Accessible room excellent for elderly Mum. Lovely breakfast, Tracey friendly and helpful .
Parking in adjacent car park easy and only £6 for overnight. No hassle

Room was nice and big with a comfortable bed as expected. The issues came with access to the reception and restaurant which are both on the 4th floor. The only working lift is small and incredibly slow, it took an age to get anywhere. The other service lift apparently has been broken for ages. Trying to leave while others were using the lift was impossible.Ended up coming down the steep stairs with suitcases which both my wife and I stumbled with, as a pair of oldlies it was difficult and dangerous. An accident waiting to happen.
Booked breakfast which was ok for the cooked element but the so called continental option was awful, just a couple of tatseless pastries and a bit of fruit. We were going to book for dinner but went elsewhere as there was only one chef cooking and when we looked there were a lot of customers looking cheesed off with one girl saying she has waited an hour.
We went for the good nights rest as described by Lenny H which is what we had and there was a nice Tapas bar near by that was pretty good. Shame really this lovely building could be a cracking hotel if the extras were upto scratch.

Arrived early unable to get in.
Eventually someone replied on intercom that we couldn't come in until 3-00pm,this was 2-35pm.
After a 2 hour car trip,not what I wanted to hear.
Glad it wasn't raining or snowing!
Surely we could have been allowed in and waited in bar area?
How did they know our actual room was unavailable?
Reception on 4 th floor.A 96 step walk up!!!
There are 2 lifts,one hasn't worked for ages.
The lift that does work takes 1 minute to go from Ground Floor to 4th Floor.
Premier Inn are so proud of this they have a cartoon of a tortoise climbing stairs in the lift itself.
I would feel very concerned if I was in a wheel chair when the Fire Alarms went off.
There are notices telling you not to use the lift if the Fire Alarms sound.
You would be literally stuck in the middle of a fire,with no means of escape.
Surely this is illegal?
Room adequate.
Had to book for Evening Meal.Why?
We turned up early for pre - dinner drinks place practically empty.
Had to wait for one of the two staff working, to guide us to our table.
As he was doing so he reeled off all the unavailable food items we couldn't have.
Felt a bit sorry for this guy.
He was trying to attend Reception,take orders and deliver the food to tables.
Everyone dining had to wait for him to finish a task before he could deal with the next guests requests.
This is ludicrous.
In fact a few guests,came to Reception,and after waiting and waiting just went away.
Eventually got served,ordered Fish and Chips.
Told there would be a 20 minute delay whilst the fish would be ready!
A 20 minute delay for a fish to be cooked in a Professional Kitchen?
Were they going to catch the fish first?
Food finally arrived,and to be honest was delicious.
Ordered a second bottle of wine to take to our room after dinner.
Oh dear!
No bottle available in Bar fridge,fresh bottles in Store Room,but other Server has key and disappeared.
Eventually second bottle appears,but obviously is warm.
Well,just put it in ice bucket to chill,whilst we finish first bottle of wine,and our meal.
No ice buckets!
What?!!
Second server takes warm wine into kitchen,comes out later as we finish and pay bill with chilled wine.
Brilliant!
Thank him very much,and very pleased with his attitude.
Both these guys were rushed off their feet,and as a result Customers were made to suffer.
Premier Inn Management need to sort these penny pinching ideas out.
After all,Customer is King

Other reviewers have commented on the "upside down" design, with reception on the top floor of this repurposed textile mill and its "tortoise lift".
The room was comfortable, clean and quiet. I had the meal deal, and all dinners were good - fish and chips, rigatoni and katsu curry on the three nights I was there. Breakfast was quite good, but the hotel was a bit overshelmed when I stayed, with an unusual number of guests. It was the first weekend of half-term and perhaps parents were attracted by special deals for kids. Anyway, breakfast items were being consumed at pace, and I was told they actually ran out of food one morning.
The hotel is in the town centre. Guests who have travelled by car have commented on the parking arrangements with the adjacent public car-park. I arrived by train and the main purpose of my visit was to have a weekend riding on the Severn Valley Railway. This is the main tourist attraction of the town. The good news is that the bus station is about ninety seconds' walk from the hotel. The bad news for weekend visitors is that the bus service is virtually non-existent on Sunday.
On arrival, I walked from the mainline station (adjacent to the steam railway station). It was doable, even for a less than agile septuagenarian, but the town's town planning seems to have stuck in the 1960s, with no level pedestrian crossings over the ring road, and people walking from the station consequently required to dive into underpasses. Saturday was fine, as was my return to the station on Monday, when I was able to use a reasonable bus service from hotel to railway stations. Sunday was Uber day! In particular, on the first day of winter time, I didn't fancy returning to the hotel through the underpasses.
So, the hotel is great from the point of view of accommodation and accessibility, allowing for the exceedingly slow lift. The food offer is good at dinner, with the meal deal (breakfast, dinner of two courses and a drink) being good value. Breakfast is pretty good, but there may be some prssure at busy times. Whether it's the right hotel for you may depend on what you intend to do. Weekend railway-oriented visitors do need to be aware that it's on the other side of town and there are no viable buses on Sunday.

Booked into this Inn for one night on our way to our holiday. WOW !!! The room was pristine, service was second to none and the restaurant was something else. All glassware and cutlery were so highly cleaned, no watermarks on either. Service was impeccable and the food was everything I hoped it would be. I would give this place my highest recommendation, first class.

Your staff are amazing !

Your staff are just the best !

What a lovely, interesting place to stay! I would definitely stay again. Rooms much bigger than your standard Premier rooms - my room had 2 massive windows with a lovely view of the canal and surroundings. There are multiple well-named shops all on your doorstep. Restaurant well adorned with pictures of the past history of the Mill and its other nearby structures. Food very ample and tasty with reasonable prices. Staff really nice and friendly. Only downfall, have to pay for parking £1.40 for 1 hour and £6 for overnight stay 4 pm - 10 am not too bad. 10/10.

Having been in many hotels over the the recent past, I did not go with high expectations of Premier Inn not having stayed at one before, but I have to say I was very impressed. The room was comfortable, the bed excellent, and the bathroom was in my view one of the best I've been in for a long time because I have a slight upper body disability and the large shower was a real boon for me, matching what I have at home. Too many budget hotels have showers that are awkward for me to use, not this one. The serve yourself breakfast was hot and fresh. There was plenty of choice of food and drinks. I only had breakfast but the evening meals looked good on the menu. Cannot fault the staff. I was attending for a specific event at the Severn Valley Railway, and will certainly use the Premier Inn again in the future. I attended using the train, those in cars will need to take account of the parking costs.

Lovely big family room, plenty of space, and right next to pizza hut and mcdonalds, very central for shopping. The only gripe i have is lack of drawers/shelves for clothes in the room. Amazing staff, very patient with our autistic twin boys who liked to ‘help out’ at breakfast time, big shout out to the staff Jade, Sara (both) Richard, Tia, Paula and Adrian. You guys were amazing and Jack and Joe couldn't stop talking about you and wanting to see you all again

A very interesting reclaimed and renovated Mill building showing a lot of character and old features. However, the building arrangement is unusual with the reception being on the very top floor and a list that takes forever to get there (the second lift out of service). The staff are friendly but the food and facilities let the hotel down, almost suggesting that people would be reluctant to choose this hotel unless its a last resort.

10/10 stay. This hotel is absolutely lovely. We had dinner & breakfast here and was looked after by Richard who was so kind & attentive. Would definitely recommend !!

Beautiful heritage building and sympathetic restoration of it.
Car park is chargeable and cost £6.40 for overnight. I would have thought Premier Inn would have sorted something out for guests with whoever owns the car park, as this was additional hassle prior to checking in.
Reception is on the 4th floor, which ordinarily would not have been an issue save for the fact that the main lift was out of order, and a secondary and very, very slow lift which took over 4 minutes to arrive and get to the 4th floor was in use.
The only other alternative was a 94 step stair climb to reception.
Upon booking we were invited to check in via the app, but there was no facility to pick up a room card, necessitating having to speak to reception anyway, who took a further 3-4 minutes to arrive!
Rooms are then sited below the 4th floor meaning the snail pace lift or the stairs again.
Staff expressed surprise the Premier Inn offer an online check in option when this hotel doesn't yet have the facility to handle it.
Obviously this is the usual issue of decision making 'management' being totally out of touch with what happens at the hotel.
Room was tidy, bathroom a bit tatty around the shower (Room 26) no traffic noise despite it's town centre location, but the bed and pillows were not up to the usual Premier Inn standard.
Breakfast was the usual Premier Inn experience and no complaints for us in this regard.
Checkout........back up the stairs again or grow old whilst waiting for the lift.

Brilliant location, with plenty of car parking which is chargeable however you can pay for your parking on an app - it's £6.00 for overnight which is reasonable. The room was spacious and air conditioned and the bathroom was huge too, both rooms were clean and tidy with tea and coffee making facilities in the room. The team in the Premier Inn were knowledgeable and friendly too.

I always stay at the Kidderminster Premier Inn as it is in such a good location. The staff are always welcoming and my rooms spotless. I’m not a good sleeper at the best of times but I always have a good restful sleep when staying in the PI. Will definitely be back !

A big thank you to the day shift manger , sorry I don’t get his name .
Polite , professional and courteous.
You deserve a pay rise

I booked an accessible room at Premier Inn Kidderminster, but unfortunately, it was anything but. The bed was far too high for someone with mobility issues — not just inconvenient, but borderline unsafe. The bathroom was even worse. It wasn’t a proper accessible bathroom at all. It had a standard bath with no handrails, which made it completely unsuitable and dangerous for anyone with limited mobility.

I booked an accessible room for a reason, and this felt like a standard room passed off as accessible. If you genuinely need accessible facilities, I wouldn’t recommend staying here until they actually sort it out.

Breakfast was Exceptional cooked by Tracey. Absolutely delicious,

Every Member of Staff were very helpful and kind.
Extremely clean rooms.
Definitely return here again.