Premier Inn Poole North

We have had a thoroughly enjoyable stay.
The staff have been consistently friendly, helpful and efficient. The room was in good condition, very clean and warm with minimal noise.
The restaurant offered a contemporary and tranquil environment with excellent quality food and drink. An excellent experience overall with not a single negative.

Stayed here for the weekend for the first time. Got welcomed by Rob at check in, he was lovely and a real credit to the team. Had breakfast + dinner every night, served by Punam at breakfast and Michelle at dinner. The food quality especially for dinner was great. All the staff we met were great and really made our stay. Our room was clean and had everything we needed. Our bedside lamps didnt work but reported it to reception and they changed the bulbs straight away. Nothing was to much trouble for the staff at all. I love that you can help yourself to irons and ironing boards in reception and also lots of tea and coffee too as i there is never enough in the rooms for our liking. They really made our stay great. We will 100% be back again.

We have stayed at Poole North a few times and think it is the best option in the price range. The rooms are always good * - large comfortable beds, good sized reasonably new TV, air conditioning, quiet at night, coffee and kettle; fast, reliable, free wifi.

The bar and restaurant facilities are also generally good. OK, it’s not a Michelin star restaurant but the food is good, the staff pleasant and helpful and the prices quite reasonable. There is plenty unlimited breakfast is particularly good if you’re hungry.

There is plenty of free parking at the front of the building so that is not usually* a problem.

* we had one (last minute) stay where the only rooms available were on the ground floor and for accessible use (lowered bath, emergency cords etc). Unfortunately these rooms are quite poor compared to the usual rooms; smaller, not as well maintained and lacking some of the frills. This seems a bit unfair if you really are disabled and maybe the company should look at this. The car park was also completely full that night so we ended up in the one remaining disabled parking bay as well. Seemed justified in the circumstances.

For how much I paid, I got a well kept room and lovely service, food was cooked to a good standard too

Parking can be a little limited but no real issues with it

We had a very nice weekend staying in the hotel. What really stood out for us was that the staff were helpful, professional and very friendly.
Breakfast was good with a good range of foods to choose from. We eat in the hotel one evening and were satisfied with what we had. Overall the hotel is well run and good value.
Good points. Comfortable bed's. Spacious rooms. Ample free parking. Great staff.

We have stayed in many premier inns the past 20 years and this was the first time we have stayed at Poole North. We have stayed in the past at the nearby Holes Bay so we decided to try this one.
I tried to book in on the screen in reception (one was not working) and it did not recognize my name or booking reference number when the bar tender said that he could book myself in.
The receptionist was very pleasant checking in and stressed that if we wanted to eat in the restaurant to book. Looking at the prices myself and my wife declined as we thought it was very expensive (£15.00) for just a plain burger.
The room (room 7) was very clean and tidy, but we noticed there was some mould on the bathroom ceiling. We then discovered during the night the air conditioning could not be reset for some reason, this led to a very hot uncomfortable night for myself and my family. We managed to get the control box to work to enable the temperature to be turned down in the morning and we had a more comfortable second night.
As we was staying for only two night we never complained also when we went past reception which doubles also as a bar area the person on was busy serving drinks. Despite the minor faults we enjoyed our stay at this hotel, it is a lot better and more modern than the nearby Premier Inn holes bay. We will stay at this hotel again.

The Carpenter Family

1st time staying at a premier inn. Everything from check-in to leaving was superb. The check-in was so easy. The room was huge with a lovely bath and yes the bed was so comfy. Very clean. Breakfast was lovely and we had 2 evening meals. All staff were so friendly especially one lady (Didn't get her name) she was seating you at breakfast (she had curly black hair in a ponytail), so jolly and spoke to everyone and was great with any children. This lady is an asset to your business. We will definitely use premier inn for our next travels.

Firstly I stay in the premier inns at least five times a year,but this one was absolute chaos.Room 142 . Arrived very late due to a traffic accident on the M6. Pressed the buzzer for access only to be met by an abrupt receptionist,finally got to our rooms and the door entry key card didn't work back to reception to be met with the same rude women who blamed the system for not working, the next morning the bathroom shower and bath drain pipe under the bath panel leaked flooding the bathroom floor I had to hastily get dressed and run to reception,they send a plumber up he had to remove the panel in order to fix the problem, he then got towels of the house keeping lady and we both mopped up the water by the time it was fixed and I was able to re shower, I had missed the breakfast time slot.No apology or explanation then the rest of the stay was equally bad. Noisy hen party revellers on the floor above stamping there feet by having a room disco,at 2 AM.I paid £10.99p for a breakfast that was chaotic to many guests and not enough staff to come with the people wanting the full English Breakfast, hardly any items on the hot bed counter. Foodstuffs coming out at different times with a five minute wait for the items listed on the menu, I gave up and settled for just Beans on toast and a latte.The staff were very stressed and clearly didn't know how to cope with the chef shouting in the kitchen clearly not able to meet the demand of getting the food out to the customers! This is a big premier inn in future I would pick a smaller one because this one is clearly no good at coping with a fully booked hotel.And the reception staff should be re-trained in customer service!!

Ample parking, easy to check in and out.
Room was clean and bed was comfortable.
Only issue was the bathroom was very smoky in smell and off putting

It's our first night/time here. The food was amazing. Good value, good portions. Lovely friendly atmosphere here, staff very helpful. Our waiter Kieran was so lovely. Room is a nice sze and clean, bed nice and comfy.

The location of this Premier isn't the best as it's on a small industrial area with nowhere really to go on foot, apart from the local Burger King or Lidl. However, on arrival I was brightly greeted by Rob at the Reception desk even though I had chosen to use the check in auto point as he was dealing with another person at the time. There was a slight issue with my room card as i hadn't validated it properly on the machine but Rob sorted that straight away and also asked if i was dining in that night which I wasn't. My room was spotlessly clean and in good order. I was soo pleased that i could open the window for some fresh air, I always feel the rooms feel so closed in and claustrophobic when you can't open a window. I had a great nights sleep as it was lovely and quiet apart from the odd bit of traffic that i could hear because of having the window open (with the window shut it was very quiet).
There is plenty of parking and you just have to remember to register your details on arrival for your car, there is a tablet right by the front door as you enter.
Breakfast was nicely cooked, not overdone, the lady who greeted me was bright and friendly and showed me to my table and assisted me when i needed it at the breakfast bar.
Overall i left with a lasting good impression of this Premier Inn and would definitely recommend.

Black mold in the toilet

The breakfast was great, and lots of it. Nice quiet stay with a good night's sleep. Friendly staff. Not that easy to find from the main road's as the postcode is not enough to get you right there.
Worried at first that parking would be hard to find but there were enough spaces if you don't try and park right up near the door.

Decent location for exploring nearby attractions. Rooms were clean but outdated. The floor creaked constantly (both in our room and the room above), terrible placement of outlets and no control over the heating/aircon. Key cards to enter the room kept failing meaning a trip back down to reception. No attempt to control the noise of other guests outside. I've had better experiences at a Travelodge who don't charge anywhere near this price.

Restaurant food was tasty, but some of the worst service I've ever had in the UK. I don't blame the waitresses, although one was quite rude (the other lovely), but putting only two waitresses in your decently sized restaurant is just never going to be sufficient. We had to wait 20 minutes for them to take away our mains (at which point we'd gone off dessert) and then a further 10 after we'd asked to pay! Wouldn't recommend eating here, unfortunately.

A lovely Premier inn. Very friendly and helpful staff.
Restaurant was good, especially breakfast.
The menu for evening meals, got a bit boring. Several items weren't available and most meals came with chips. No pasta dishes on the menu. So I think that needs improvement.
Apart from the menu, we really enjoyed our visit and would happily return.

Beautiful hotel and really helpfull staff, nothing is top much. Room was nice and clean.Breakfast really good and perfect cooked

Rooms are as expected.
Avoid the breakfast at all costs. Half of the hot items missing with up to half an hour wait. Situated in middle of industrial estate.

Rooms are equipped and clean, they are looking a bit tired in comparison to other premier inns we have stayed at. Under the bed had ripped fabric. I would not recommend having dinner at the restaurant we were told we couldn’t have an earlier booking than 7:45 which we were hoping would be earlier, when we got there service was good drinks arrived soon after, but the food wait was appalling we didn’t receive food until 9. The food its self was good once we had it, there’s a nice Toby carvery down the road I’d recommend using that instead for dinner. Breakfast was another story lovely service buffet fully stocked and a friendly greeting on arrival. This is our third stay at this premier inn and are hoping for improvement if we were to come again.

I keep giving this hotel chance after chance, because the location us handy and the rooms are nice but....................

Time after time after time the restaurant is an absolute shambles.

Checked in at 6pm and the restaurant was fairly quiet so went straight for a bite to eat. "Sorry no tables until 8:15"

Came back at 8:15 and it was much busier.

Was given a table and a menu with mist stuff crossed out......."sorry we don't have that, new menu tomorrow"

Absolute joke of a hotel

Excellent place to stay, lovely clean rooms, breakfast was amazing, hotel beautiful presented, rob check us in , very helpful man , nothing was too much trouble. Would definitely recommend this place.