Premier Inn Skipton North - Gargrave

I can’t believe Premier Inn a supposedly trusted brand Inn are allowing guests to stay at this hotel. It’s in desperate need of renovation. There was thick black mould on the inside of the window, a wasps nest outside the window, no shower head on the shower, a broken skirting with exposed wires and pillows so flat and worn if you picked them up the folded in half. The staff were doing their best and friendly.

Tv in room wouldn't work so given another room.The alternate room bathroom toilet seat fell off.
The restaurant was a joke in the evening,the guy who greeted us at 1900 said they were too busy to serve us and it would be 2100 at the earliest as the chef leaves at 2200,he suggested we find somewhere else,so we did,we went down the road to the Swan pub ,0.5 miles away and had a lovely meal.
Went back to the premier restaurant bar and there were about 6 people in there at 2115,obviously they didn't want the bother of more people coming in for food.
The Guinness draught,and two other pumps out of beer.
Got the impression the place was been run down for closure.
We stayed a year ago and it was like it then.

No cell phone service inside the hotel. Food average and attached Pub/restaurant needs to be renovated.

Location is good for exploring the area the hotel itself we found to be what u expect for a premier inn not as bad as some of the reviews I'd seen the room we had was fine only down side is the restaurant didn't serve full menu on the Saturday night due to staff shortage what they where serving was only veggie which was short notice to get booked in elsewhere the local restaurants all fully booked so left us with nowhere to eat locally if this is a on going problem they need a more reliable chef

Booked online but mega confusion with staff on arrival regarding our booking.
Told us it was sorted then told us we had over £100 still to pay.
Turns out they messed up big style, and gave part refund for the over charge.
Ate in the attached pub, ordered chicken wings for starter, 15 minute wait for them which, when they arrived they can only be described as more like chicken Bones , they really where Terrible !!!.
Main course gammon arrived 1 hour 10 mins later.very small and burnt.
Staff were arguing and shouting in the kitchen, which made for an uncomfortable atmosphere, in an already dull, and soleless pub.
The Wall mounted lamp over the desk in our room had been damaged by a previous guest, and it was unsafe, the lamp was hanging by two exposed wires, resting on its metal body.
We won't be back.
Miserable bar staff in the pub, where they tried to charge us again, for our meals, and upgraded drinks, even though we were still awaiting a refund.
Best person in the whole place was Tracey, very pleasant, and helpful, a star employee !!!.
Still awaiting refund to go into my bank account.

This is the worst Premier Inn I have ever stayed in …and would never book again but do know that they are normally very good !! This one is particularly brand damaging particularly the restaurant which is run down and very uninviting and only open limited hours which are not reflected on the website.
The staff through are very friendly and helpful however
The room was ok but rusty towel rail and old shower curtain was not acceptable

Recently visited premier inn Gargrave again. It has to be no1 premier inn for the location and all the freindly staff. Our stay was very pleasent as usual and a great big thanks to Leona and Alex. They were superb and had always got time to have a chat inbetween their hard work. They both need praise for their hard work and their freindliness. I would recommend staying there to anyone. First class. Well done to you all you are a credit to the company keep up the good work. we will definetely be returning in the new year.

Very poor and cancelled our second night. Looks okay when you arrive but bedrooms damp, rust in bathroom, bedding felt damp, accessible room for elderly mother as far away from reception as you could get - not good. Nowhere to sit in communal areas and kicked out of bar/restaurant at 10pm. Restaurant closed for dinner on Sunday when we arrived.

Absolutely dreadful place-avoid at all costs and book at the local Travel Lodge. Useless, if you’re on business travel as the restaurant is unavailable as you need to “book in advance” is the mantra. The staff default answer is no to any request and have no flexibility whatsoever-said the restaurant was busy but only had a party of four. Had to move rooms as the original room had 2ft of black mould growing up the bathroom door liner. What a complete and utter dump….

The room was nice everything was clean and tidy just not enough cups for a brew or anything to make one
the restaurant next door however we couldn’t have breakfast when we wanted as they were fully booked when half the place was empty literally no furniture nothing just one corner with tables and chairs and a handful of people the server that night was horrible and was rude to us that night when we didt have a reservation and then the breakfast the woman forgot to take our order gave us a load of attitude and was so rude the first morning this was an older woman however half them were not in uniform and had no name badges so I am unable to say who was good and who isnt the second morning was a younger lady and she was lovely got our order let us know when she was seating us what wasn’t in stock instead of telling us as we are ordering so it wasn’t all bad the rooms are nice do need updates in some ways but would stay again just will not be using that restaurant it was also understaffed location was nice

Great location, very good value for money, very pleasant and helpful staff good value for money really enjoyed our stay

Had I read all the reviews before booking I would have thought twice. However, I was pleasantly surprised by our room which was spotless, warm and comfortable with a beautiful bathroom. The staff were pleasant and friendly.
The catering is a different matter. We had not realised that the pub adjoining was part of Premier Inns and therefore only operated at specific times to cater for staying guests. The pub was huge with many separate alcoves/rooms, but sadly the majority were disused and sad looking, some with no furniture or chairs piled in heaps. A very depressing place to eat. The evening menu was limited, although the hunter's chicken was quite acceptable. Breakfast was very disappointing. Advertised items from the hot menu were missing and the continental offerings were scarce and limited - not at all what we have come to expect from Premier.
We were only staying overnight - had we booked for longer we would have been looking to eat elsewhere in the evenings.
In summary - the price was very cheap, but we expected more after many stays in other Premier Inns.
The pub could be a great asset - set on a main road with ample parking - if it were to be run as a real pub. As it is it lets the brand down.

Good position for touring. Damp issues you could smell as soon as you went on corridor. Damp patches in the bedroom. A smelly from the river wasn't pleasant. Not the cleanest we've stayed in.

Clean room & bathroom area. Amazing shower that was hot and high pressure. Tea & coffee stocked and a quick kettle.
Staff are lovely. I was served by Jason who has gone above and beyond for me, helping me out with the local area and planning my business trip woth advice on how to get to where I am going.

We have been going to Skipton Gargrave for many years and we're surprised to see such a decline. The room was tired, with a broken curtain rail, mould patches on the wall, heating system that didn't give any heat, rusty towel rack in the bathroom, broken and dislodged grill for the room fan. We ordered a cooked breakfast and were surprised to see most of the furniture missing from the pub next door, only enough out for Premier Inn guests. The cooked breakfast option was fine but the continental breakfast offering was scant, with many items not available or put out. Will look elsewhere for accommodation next time we are in the area. A hotel in decline, in need of a complete overhaul. I wouldn't recommend it.

We booked 4 rooms for a 4 night stopover..
Cost us over £1800+ including meal deals.
Have used Premier inn many times over the years and have always found the brand to be very consistent in providing a good standard of both rooms, facilities & food…
I personally have used PI both for leisure & business over many years and can honestly say this is the most sub standard establishment I have ever used

What’s gone wrong at Gargrave, the place is an absolute shambles, the quality of service is appalling, the place needs a good shake up and full refurbishment.

It appears the food service is very hit & miss, the bar service was minimal,

The pub/bar area is half empty with all furnishings removed, it now resembles something better suited to a 3rd world country, the exterior and car park have definitely seen better days.
Senior management from Premier Inn need to visit this place and experience for themselves how bad it is..

Food has been limited, on night 1 & 2, sorry no chicken, prawns, etc, etc..
We paid a supplement for a mixed grill, then when we questioned about the lack of chicken, were advised, sorry yeah we don’t have any chicken, no offer of a refund on the supplement though..

On our 3rd night, no chef so no food, we walked into the local village Fish & Chip shop.. luckily we are fit enough to do so..

Room servicing was non existent, apparently you have to request your room to be serviced for stays of more than one night, which we did… on return the only thing that had been done was one of the bins had been emptied and the tea bags restocked, we had one towel exchanged, but the bed had not been changed, or bathroom cleaned.
The bathroom is covered in mould, the shower cubicle resembled a Petri dish with mouldy walls and every corner was black and gungey.

Come on Premier Inn get your act together and get this place sorted.

Premier Inn HQ will be hearing from me in the near future…

Car park flooded on arrival. No signs up .After 20 mins of being there all electrics went off in hotel and bar .Sat inside bar area with just emergency lights on for around 1hour .no offer of a free drink or sorry .it felt like faulty towers .

We turned up at 0640 on a Saturday and noticed they opened at 0700. Waiting at the front door, we could see staff waiting by the bar and signaled asking if they could let us wait inside as it was cold and very wet outdoor. Their reaction to us knocking at the door was to shake their head and walk off.

At 0700, they opened the door and asked abruptly if we were guests of the hotel, we answered no. To this, we were bluntly told we couldn't eat there with no chance of persuasion otherwise.

Although we didn't eat here, I wouldn't recommend it.

This hotel used to be nice but it’s gone really down hill. Black mold in bedroom and bathroom. Can’t open windows. Complained but nothing done. No chef so no food.

One of the worst Premier Inns I have used. The site is in dire need of refurbishment.

Rooms: Based on our room (17) there are a lot of damp problems. This is probably down to the lack of forced air ventilation in the bathrooms. Although there are ventilation grilles, there is no airflow and given this is usually a shared thing down entire corridors, it's not something that is going to be unique to our room. The air con works as much as these usually do, but the state of the ceiling tiles in our room suggested that the condensate drain isn't actually connected to anything, which means that any success the aircon has in drying the air is completely negated by not getting rid of the water properly. Every day on our return in the evening, the bathroom mirror was still fogged from that mornings showers. Windows are not openable (because there is aircon) so no way of even ventilating condensation that way. Other than the dampness, the room seemed clean enough, but not spotless.

Beds: As you would expect from a PI, the bed was extremely comfortable.

Staff: We had no problems with the staff we had dealings with, and did not witness anyone else having obvious problems (including another couple being happily refunded for their meal deals as we checked out - more on the food later).

Food/Drink: The Anchor Inn is a shadow of what it obviously used to be. Basically, do not rely on food here, and don't expect any atmosphere if you are in drinking. When visiting a pub/restaurant on a Saturday night, and there is just you and one other couple in the bar, and food service obviously long since closed, you know you are in somewhere that isn't worth visiting - not to mention calling time at about 8.45pm. The adjacent garden centre doesn't have a cafe. but for evening meals and drinking there are far, far better options in the town - the Old Swan & Mason's Arms pubs are about 0.6mile walks, and there is an exceedingly good Indian - The Bolywood Cottage - about 0.5mile walk away. Would recommend any of these way above the onsite offering.

Car Park: Plentiful parking, with the restaurant being effectively closed the car park now seems generously sized for the hotel alone.

Value: Not good. PI prices seem to have gone up a lot recently, and quite honestly for the quality of the offering here, the prices charged are well above what would be reasonable.

Conclusion: Would not stay here again, not unless there is a lot of investment in refurbishing the hotel.