Premier Inn Koeln City Centre

Very nice room, great view. Hotel is a bit "tired" but overall it was clean
Would definitely stay there again, ideal for Princess Theatre, 5 minutes walk

We stay here on a weekly basis for work purposes and everytime its a great stay. The rooms are always clean and the food in the restaurant is perfect. I would like to give a special mention to racheal (rachel) on reception, who goes above and beyond everytime we stay, she has a friendly smile and is always chatty and nothing is evwr too much troubke with any issues. She is a credit to the company! Which is also a reason we always come back to this prwmier inn

Comfortable bed and clean room if you remembered to ask for it to be cleaned!!
Filthy restaurant which hasn't improved since a year ago (photos)
Safety issue regarding electric supply to lights on tree (photo)

Whilst the room was comfortable and the mattress divine, the washbasin tap took 10 mins to run hot water. What a waste of water.

The bar and restaurant were as filthy as the last time I stayed about a year ago.

The bar tables were sticky and the carpets were looking shabby but it was the restaurant that gave us most concern.
The walkway to the hot buffet was badly stained with ingrained grease. Likewise the carpet in the restaurant seating area.

The bin to deposit used tea bags etc had no pedal so to use it people had to handle very dirty lid to dispose of rubbish.

This was bad enough but I am sure the leads from the Christmas tree lights wrapped around the plug were a safety concern to us. I will be sending photos to Torbay Council.

I have attached photos of the above.

Very disappointed with this Premier, clean and tidy as you would expect, but issues with the plumbing ie bath taps extremely difficult to turn on and off and the toilet flush was also very hard to flush. We got back to the hotel bar around ten pm only to be told they were closed, they must have turned away at least a dozen people There was no info re opening times when we booked. Very disappointed.

We now have a fine from parking in their carpark as they either didn't add my numberplate or explain how parking worked when we arrived. So this has cost us twice as much as we thought! The parking was terrible, no spaces too.

The location was great, the bedrooms again very gpod, but l was disappointed to come back from a show to discover the bar had closed at 10pm, l was expecting it to be open to hotel guests and as l had been the designated driver had not been able to have one at the show so l was really looking forward to relaxing with a drink before bed.

The premier inn itself was good and breakfast in the restaurant was good and all the staff helpful and friendly. Only downside here is the parking which is shared with beefeater so if you go out for the day might not get a space on your return so may have to pay to park somewhere else. Very limited spaces so would be a nightmare in the summer

Stayed for 3 nights, sharing a room with my 90 year young mum! Can’t fault anything about our stay and would definitely stay here again. (Actually better than The Grand Hotel) where we stayed for mum’s birthday in June!

A lovely hotel. Well placed on the sea front, friendly, helpful staff, great bedroom and bathroom with a bath, good food at a great price. The whole hotel has a lovely atmosphere. We come back every year (twice this year) and always enjoy it.

Great location, and a 5 minute walk to train station and Theatre.
Premiere Plus rooms highly recommended. Friendly helpful staff.

Very nice hotel on a prime location on Torquay Seafront. We upgraded to a sea view and it was well worth it. It was lovely to wake up each morning to the sea. Parking is £8 per day and if you’re staying for more than one day there is no guarantee that you’re going to get a space so we came back to the hotel earlier than we really wanted to to ensure we got a space.

What I really like about this hotel is that it has a completely separate bar area in the hotel which was extremely popular.

Family rooms were spacious. The only issue we had was there wasn’t enough cups or towels for the number of people but this was quickly rectified with a quick trip to reception.

Special shout out to Steve on reception, for checking us in before 3 pm as the kids were becoming very restless.

I really don’t understand why they would prefer to have a reception full of people rather than checking them in. It just makes it very stressful for both staff and people who are paying to stay in the hotel.

If the rooms are not available I can understand but at 2:50pm they should be.

Room, hotel really great location perfect, only downside continental breakfast not so good, horrible cheap bread, no nice cheese or anything. Vegetarian evening meal options poor, too much reliance on burgers, how about jacket potato, quiche, veggie pies, leeks butter beans, curry, too musmch assumption if you are veggie you love burgers yuck

The hotel is what you expect from a premier inn.
The advertised discount for the car park is NOT available. Car parking costs £8/day

Went to Torquay for the Daggers game. Great location and lovely spacious room. Slightly disappointed with lack of vegan options at breakfast.

Great location and Seaviews . Close to train station and town centre, friendly staff,

Only downside is air-conditioning gets warm even at night

Avoid rooms are are grimy and the room extractors have a high pitch white noise front desk could not give me a quite room, dreadful. battle to get a refund as i did not stay

Wanted to know more about parking. The AI didn’t help, then waited a long time to be put through to reception but that didn’t happen so PI cut me off. Tried again, same treatment! Honestly PI if you can’t look after clients trying to book what is the service on site like? Stayed elsewhere…

Breakfast on the sunday not good sausage overcooked no hasbrowns went up ten mins later still none eggs over cooked. Monday everything perfect hence I think different chef.

The hotel is in a great location and we were very happy with our sea view room. It was clean and spacious with super comfy bed and good shower. The staff in the bar were very friendly. When we had a problem with WiFi the receptionist was really helpful. The car park was good value at £8 for 24 hours. On the downside they did seem a bit short staffed - very long queues to check in and we had to wait a long time to be seated at breakfast. There were no cups out so I had to find someone to replenish them and she was a bit surly. They ran out of some breakfast items. All in all it was good value but I think next time I’ll skip the breakfast.