Premier Inn Christchurch / Highcliffe

Usual Premier Inn refinements, big comfortable bed, clean, plenty of space to move around, a good number of plug sockets, although there weren't any by the bed. Good location and easy to find by the main road, with a large and secure car park with plenty of space. £3/night parking was good value, considering the location and lack of free street parking nearby.

However, the experience went downhill at the very end, when I had breakfast in the adjoining pub. The breakfast itself was fine - had the full English, freshly cooked to order and hot etc.

I was told off, for putting a pain au chocolat in the toaster. Furthermore it wasn't just a small, quiet word, it was a condescending telling off, like I was naughty schoolchild in the middle of an almost packed dining area. Apparently I wasn't allowed to put a pain au chocolat in the toaster, as it was considered a fire risk (no, the pub didn't burn down that morning). There was no notice telling me, you can't put pain au chocolats in the toaster, only croissants weren't allowed (of which there were several notices saying so). One of the reasons saying why croissants weren't allowed, is because they couldn't fit. However, the pain au chocolats were not as tall as the croissants, and fitted fine, so I thought there wouldn't be a problem toasting it (and there wasn't any notices saying I couldn't).

The lady in question who scolded me, said they had similar ingredients, and the butter which is contained in them would burn. Which is true, though that wasn't the reason displayed on the notices why croissants weren't allowed to be toasted, as well as the fact that a pain au chocolat isn't a croissant, nor is it a type of croissant.

Now, the sign should specifically say "No croissants and pain au chocolats are allowed to be toasted", then it would be crystal clear. Or say, which items can be toasted.

I doubt management would see this or act upon this (i.e. amend the signs), or discuss this issue with the lady in question, but just be warned about what you can or can't be toasted, despite what the sign is saying, and expect to be mind readers.

I have yet to receive the usual follow up survey e-mail usually sent out after hotel stays, but when and if I do, I will of course be mentioning this grievance, which put an upsetting end to, what was otherwise a pleasant stay.

4 of us visiting friends in New Forest selected this Premier Inn staying for 2 nights . We booked one room for 2 elderly ladies on Ground Floor with walk in shower/wet room,. They separated the double bed into 2 singles. This was so they did not disturb one another when getting up during the night. One lady is 90 the other lin her 80’s The arrangement absolutely suited their needs.
We were also allocated a room on the Ground Floor to be near to them , a double which also had a single couch bed in the room.
We were made very welcome on arrival by the receptionists. Blue Badge parking adjacent to the entrance was most convenient ( but costing £3/night)
The accommodation is functional and clean ideal for our purposes , and the beds superbly comfortable as always.
Breakfast was served in an adjacent building. Help yourself to toast and coffee/tea etc. but the cooked breakfast was served to the table. So much better than having to collect from a servery. In addition a section of this building was open as a bar throughout the day with comfortable areas to sit and relax in with a coffee to chat, relax and watch large screen TV. This was Ideal as it was raining and gave us time to relax in comfort ( rather than in our room) before setting out later to visit our friends in the early afternoon .
Meal deal was good value for Breakfast and Supper at £26.99. Although there is a superb and highly recommended Fish & Chip shop just a few hundred yards along on the opposite side of the road.
Breakfast staff were friendly, very helpful, gave excellent service and very accommodating .
Interestingly the TV in the rooms had their volumes limited, so they did not disturb the adjacent room. The Air Con/Heating worked surprisingly well. Suggest this is also a great choice for families with children wanting to visit the seaside in the Summer. Would definitely come again when visiting the area.

Excellent hotel. Great location. We stay there when we have a show to see in Southampton. We love the walk down to the cliff tops. Great base for New Forest, Southampton and Bournemouth. Breakfast brilliant nad staff very friendly.

I’ve slept in cold keeps and wind-blown tents, but never somewhere so clean and warm. The service was honourable, swift, kind, and without fault. I know nothing… except that I’d stay here again. Many thanks!

Have stayed with Premier Inn many times but wouldn’t stay here again. Greeted with indifference. Room small (only just room to lay 2 suitcases flat) and dark. One window catch broken so couldn’t open. Fittings in bathroom rusting. Whole place looks shabby inside and out.
You have to pay extra to park.
Went to eat in adjoining pub but (luckily) fully booked. As we sat in the reception area we could see how run down it was. Cloth seat covers really badly stained. Determined at that point not to breakfast there.
One member of staff (Ashley) was friendly and chatty.

I love staying here. I visit every 3 months when I see an old friend who lives locally. The staff are really fabulous and make you feel welcome and valued. A special nod to Aiden and lovely Debbie. It makes such a change to get a great welcome every time I visit.
Only one downer is that they have started charging for parking. You would think that residents would have their parking covered! Only £3 per night but I was disappointed.

Have stayed in a few premier inns and this was a little tired decor wise . Booked a double room, which only gave I towel, 1 tea bag for 2 people? Had to go to reception and request more , where upon met another guest doing the same . Beside light didnt work and usb plug socket was dislodged from wall. If you have any neck issues take your own pillow ! I guess these are minor issues overall , but price was reasonable.

Does what Premier Inns do well - comfortable room, helpful staff. Decor is possibly a little tired, but that is hardly an issue. it provided all we needed at a reasonable price

We had a very pleasant stay. The service was very good, and Ryan and Aiden were especially kind and helpful throughout. Nothing was too much trouble for them. It made our visit very comfortable.

Room was clean and tidy. food next door was good. Actually enjoyed my stay at a premier Inn for once. Staff were friendly as well. Well done premier inn Christchurch

We stayed for two nights visiting Peppa Pig World. It is a dated hotel, but it was clean. The restaurant needed more staff at breakfast. The two women in there worked really hard but they couldn’t do everything. This could make people late for their plans with having to wait for breakfast, so just consider that when booking. I think if you get in earlier you will be fine. But yes overall it was fine. First day the breakfast was stale but the second day it seemed much fresher.

We stayed at this hotel for two nights. No complaints really, a fairly standard Premier Inn. Most things were fine and the staff were polite and courteous. I just felt the hotel could do with a bit of a freshening up. It looked a bit tired in places. Reasonably clean though. I missed having the option of a Premier Plus room, as having a fridge in the room is so useful!

We have stay in many premier inns over time this one has got to be one of the worst we have stay and wont ever be returning.
We believe because we question the main receptionist on having to pay for disable parking he didn't like our comments and so we believe he puts us in the worst room in the hotel Room 101. Right next to the lift.
This is very poor service premier inn sure sign that its going down hill.

Always enjoy our stay at the Highcliffe Premier Inn. The staff are always friendly, helpful and courteous.
We always sleep really well, so feel refreshed ready for each new day.
There is so much to do in the area, this was our 10th year visiting! We will be back again.

I’ve stayed at your property several times before boarding the ferry to the Isle of Wight and have generally had a positive experience. However, on this occasion, the condition of the room was disappointing.

My son’s pillow was visibly soiled with what appeared to be mud or some other form of dirt, and there were hairs on the bed linen. Additionally, the bathroom did not meet the expected standards of cleanliness.

I hope this feedback helps improve the consistency of room preparation, as I’ve come to expect better from previous visits.

The bed and pillows are very good, (ordered some pillows today) would be nice to have an area to charge up mobility scooters and wheel chairs, not always possible to get buggy in room.

As usual with all premier inns you know what you are going to get and this one didn’t disappoint.
Nice and local in the centre of the town next to a good pub for drinks and food.
The air conditioning was excellent as well as the power shower.
Can’t fault it fully recommend

Stayed for one night to attend a family celebration nearby. We found that the Premier Inn met all our needs and was located near a great beach so we had a lovely swim before going home.
We would definitely go back. Breakfast was also very tasty

Pluses : very comfortable bed, clean room, generally quiet, excellent breakfast at the Globe with good and friendly service.

Negatives: room very dark even with all the lights on
Extractor fan didn't work well so the bathroom was very steamed up and towels didn't dry.

From the moment we arrived the staff were friendly and amenable. The room was clean and perfectly adequate for our short stay. Also the hotel is in a prime position to walk onto the Highcliffe High Street. The only drawback was not being able to access fresh air during the night. The air-con was very drying.