Premier Inn Hull North

Stayed for two nights from the 28th to 30th pre paid for breakfast and eat at the beefeater restaurant connecting to the hotel staff were amazing especially Darcy in the restaurant and joe on reception highly recommended will definitely stay over there again

Decent clean hotel with friendly staff. Room was spotless, breakfasts was good and well organised. Bed was super comfy. Loads of parking. Would definitely stay again. Decent.

Room was very hot to say it was October big black stain on side couch god knows what it was but the room was clean otherwise the reason for my one star review was the woman on reception called Lauren she was very rude and miserable in the morning made me feel like I was an inconvenience with it being the morning shift maybe she woke up on the wrong side of the bed very unprofessional

Lovely helpful reception staff, lots of on-side parking, it was great for our overnight stay. Plus the bonus of the retail park.

This Premier Inn more than met our expectations. The room was clean, the hotel and surroundings were great. Customer service from recreation staff was first class.

Stayed for 2 nights, dinner, bed, and breakfast, food was good, on a saver deal, but there are too many hidden costs or upgrades. On inspection, I was overcharged on 3 items. The general condition of the dining area is poor and in need of an upgrade. My room was basic, and the bathroom facilities were very poor, with no water pressure, so I couldn't take a shower or bath, as it would have taken hours to fill a bath, and the shower was totally useless. I also paid £5 for the upgraded WiFi, which did not work. I was told it was the fault of Virgin as they were about to change over contracts, was told they would refund me, but so far not received it. In general, the staff were all very pleasant.

I have been staying at this Premier Inn every other month for the past 10-15 years and this is the first time i have had an cause for complaint. On arrival we were booked in to our assigned accessible room (room 4). When we entered the room we were astounded to see the condition of the room - Bed not made up, dirty towels strewn across the bed and bathroom, the bin was full and overflowing and there was a lot of debris across the floor. The bathroom was dirty and the sink was full of dirty tepid water.
When i went to the reception to report it, the receptionist looked at the cleaning rota and although she apologised as she thought it had been done, she immediately spotted what had happened.
it took about 35-40 minutes to find another room but this was on the first floor (109) and was not an accessible room. On entering this room it was without tea/coffee & there was no fan in the room (this hotel has not air conditioning and all rooms have fans). we retrieved one from the original room but when i picked it up (with the receptionist there) it came apart in my hands!!!
On the first morning we decided to have breakfast and that turned out to be a mistake also - the food was cold and had been out for a while. I asked if i could just have coffee and toast and was told i could only pay for a cooked breakfast!! I paid and when i asked for a refund as i felt the food was not acceptable i was not offered anything other than an apology!!

We stayed for two nights to go to a wedding in the area. We stay at premier inns a lot and will keep staying for the value-for-money and comfort but this particular hotel was a big let down for us.

The room was humid and warm (this was not during a heatwave) and poorly ventilated. In fairness to them they did equip an electric fan in the room but honestly an air con was desperately needed. This really affected our sleep quality during the night. The corridors also had a pungent smell like urine or vomit, unpleasant to open our door to first thing in the morning.

Our windows were not soundproof enough either and we could hear loud music and traffic outside through the night.

Also, being on the top floor our water pressure from the shower was very disappointing. Well below their usual standards and much worse than our own shower at home. Overall this was a poor stay, will look elsewhere for options if we ever come back to Hull again.

Staff are very friendly and welcoming. They all went above and beyond to make our stay enjoyable.
Thanks to the lady in front reception for making us feel welcome. The man in the restaurant who provided us with a larger table to accommodate other family members even though it was extremely busy.

Absolutely ideal for location to Hull and other locations
Staff were friendly and professional.
Room was clean and comfortable.
Also very quiet especially as we backed on the main road.

Only good thing about this hotel was the reception staff!

Room was boiling and with having a baby made it very difficult to do anything. Sweating the whole 2 nights and for the price we paid this is definitely not good enough.

Musky smell throughout the hotel and our room.

Massively overpriced!

Would have been higher if the room wasn't hotter than the Sahara. Staff very pleasant, rooms are a bit dated, and single sheet toilet roll dispensers do not ooze luxury. Location was almost perfect for my requirements though, plenty of loving places to eat and relax nearby. Its probably a sign of the times that as Brits, we expect to have air con to accommodate for the average of 2 days a year we actually need it. But it would be a worthwhile consideration when a much needed renovation is next scheduled.

We stayed for 2 nights & had a fantastic stay. It was a great location to several places of interest. We had a great experience from booking in with the reception staff to lovely comfy rooms to having breakfast & evening meals. All of the staff were extremely friendly & smiley. We would highly recommend staying at this hotel

The room was unbelievably hot due to being on the top floor. The minimal gap in the window allowed a small amount of air to circulate. The fan was inadequate, broken and made a clicking noise on every rotation.
Unfortunately it was a very warm weekend, but the hotel doesn't have air con?
There was about 10-15 children running wild throughout the day ans until atleast 2am in the morning. Knocking doors and running away.
This was discussed with the receptionist and she explained there was a boxing event and she had asked parents to controll their children.

Not tbe greatest of attitudes toward the situation.

Once again, we had a great stay at Hull North.
The hotel is ideally located for visiting family. It’s very comfortable, plenty of parking (which is free to hotel guests), everything was tidy and in working order and has great bus links. The food in the Beefeater was well cooked, with everything available.
Huge thanks to everyone who made our stay so good:
To Lauren, for allocating us the same room that we stayed in last time;
To Lorraine & Addy on Reception for helping with our requests for a sheet, extra towels & so on and for sorting out our shareholder breakfasts;
To all the staff in the restaurant at breakfast and dinner, we enjoyed some great meals & great service;
To every member of staff that we came in contact with.

Cleanliness:
I was going two stars until this - condom wrapper under the sofa killed it for me. Disgusting and no excuse. None. Not the only rubbish not hoovered/collected up. Bed sheet marked in multiple places.

Unacceptable.

Bin is sticky and manky in the bottom.
Corners of the bathroom need mopping. Clearly given a once-over and nothing more.
Dirty brown marks on bathroom wall need a wipe.

Temperature:
Outside world hit 23 today. Hotel room is 28 and refusing to drop. Windows don't open more than 2 inches. Fan does nothing.

WiFi:
0.3 Megabits per second download speed. Refusing to pay £5 for 8x faster because it would still be terrible. When the room is £120 without breakfast you'd at least expect some wifi.

Room:
No charger near the head of the bed is a 1990s design that should have been resolved sometime since mobile phone's where invented.

Just not good. At all.

Lovely staff
Inside tired
Outside a complete disgrace-looked like a derelict prison. Paint peeling off timber and walls. Walls badly stained
Adjacent Beefeater the same

I don’t like giving negative reviews but feel it’s probably needed.

Firstly, our room was tired. Not at the usual PI standard.

Breakfast wasn’t upto the usual standard also. Plenty of choice but the cooked breakfast wasn’t great on both mornings.
We couldn’t be seated for dinner one evening so went across to Riva Blu which was blooming lovely!

Lastly, the service at the bar area was bordering on comical and wasn’t busy at all whilst we were there. Serving people took forever and no order in who was being served- there were only 2-3 stood waiting…for a long time.

Car park with litter in the surroundings.

We come to this hotel 1-2 a year but may have a rethink.

Lovely clean place staff very friendly breakfast very nice slept very well location is good lovely retail Park pub on site meals all day too 😀 pricing good too also cinema bowling and loads of eating places near by. Walking distance too also free parking ideal

Darrien reminds me of how I will turn out in the future. When I was waiting for a chore, he treated me to his workking lifestory! It was awexuding and it was classically humility filled. Addy and I were able to click because we were at wavelength