Premier Inn Ebbw Vale

Staff were lovely - super welcoming. Usual comfy bed I expect with a premier inn. Dinner menu lacked healthy choices but loved that breakfast was freshly cooked to order.
Reason for 4 not 5 star rating is that I paid extra for a countryside view. See photo of my view - a car park with skip’s where a lorry emptied them at 5am complete with loud “caution vehicle reversing” noise. Yes it’s true I could see a hill in daylight but give the hotel but seriously, would you call that view “countryside” and charge your guest extra for it?!

Nice clean hotel friendly staff but was letdown by brewers fare first night we wanted cottage pie which they didn't have so ordered beef and ale pie which was overcooked so couldn't eat it my wife had lasagna which was bury to the bottom

Dessert
Cheese cake
And apple cameral pie

Both were good

Second night
Fish and chips were sold out
Cottage pie out of stock gain

So ordered burger classic
Smoothed chicken

Burger was burt and lukewarm
Smoothed chicken was ok
Cheese cake was nice
Carmel apple pie was good

Kitchen staff needs retraining

Very friendly and nice reception staff especially Courtney was standout took her time and prepared a list of local & nearby tourist spots for us. Hotel location is perfect too nestled in the mountains nice view and restaurants nearby. Close to Brecon Beacons & Henrhyd waterfall. Definitely one of the best Premier inns!

Warm welcome, comfortable bed, fantastic value. Left at 4.30 a.m. for running event and the lady on reception was great.

Lovley clean hotel. Very friendly and welcoming reception staff. Room very clean and a comfy bed. Always good value for money. We did the meal deal and got breakfast and evening meal included. Would advise booking times for meals as the restaurant was quite busy. Sheep in the car park, always amusing when travelling in Wales.

Stayed at Ebbw Vale for Steelhouse Festival. Brilliant location, 5 mins to train station for shuttle bus to venue. Staff were friendly and chatty throughout our stay. Our room was a quad and was a good size, it was clean and tidy and the bed was super comfortable. The free car parking was a plus. You know what you're getting at Premier and Ebbw Vale didn't disappoint.

The hotel is located on industrial estate next to the pub/restaurant. Quiet location. Typical Premier Inn hotel. Reception staff are extremely professional, polite and friendly. I was allocated room 110 on arrival. Room smelt musty. Got my room changed and given room 108. Clean room, comfortable bed. Room looking worn, bathroom needed revamp. Tile grout mouldy, sealant around mirror peeling. TV, kettle tea/coffee etc. Self help Refill in reception. Parking on site free, don't forget to enter vehicle registration in on tablet on arrival or you will be fined. Booked breakfast each day. Worth the price, plenty of choice, hot drinks, juices, ice water, continental and cooked breakfast.

After reading a lot of negative reviews on here we were wary of staying here, but all i can say is the people that wrote the comments either worked for a competitor or were just nasty Trolls. The staff were friendly and chatty, the room was clean and lovely and cool with the air con as it was 34 degrees outside. The food was good and the waiting staff friendly. To anyone thinking of staying here ignore the Trolls and book.

Really friendly customer service. Room are spacious enough for 2 additional beds. Air-con adds a lot to the room especially when it’s hot.
Definite recommend !

Beds were very comfy, shower was very powerful and amazing with shower gel that can be used for hair and hand wash .only bad thing was no transport or taxi available so make sure you don't mind walking.

I have stayed at this hotel several times the last being 22 june 25 on this visit i was asked for my car reg as usual which I gave, then two weeks later I was sent a parking fine for £57.00 if paid within two weeks ,
I checked the web site and noticed you had to enter car details in a tablet in reception this wasn't mentioned at reception and as they had asked for my reg number why did they not mention the tablet?
I won't be staying there again that's for sure.

We stayed here in June. Our rooms were on the second floor. The facilities are basic and decent, comfortable bed, plenty of charging points in the room. The staff were very friendly and it makes a difference.

I had left a few things behind, the staff found them and agreed to send it via self addressed envelope, thank you for that.

We always stay at Premier inns & rate them highly. We have stayed at this hotel before hence why we chose to go back but probably wouldn’t return after this time around.

We were greeted by a young lady who wasn’t enthusiastic and it felt like we were an annoyance.

We stayed in room 16 on the ground floor, upon opening the door we were hit by the smell of damp. Parts of the carpet were saturated and our sock were wet through after walking around the room without shoes. You cannot open the windows.

The room was clean on the surface but there was a horrendous amount of dust under the bed and bits of rubbish.

Bathroom was clean.

Walking through the hallways you can tell the windows in the rooms can’t be open as the smell in the air was horrific.

I’m sure we had a herd of elephants staying above us as the stomping was unbearable at times.

The food was ok at the adjoining restaurant but some of the staff seem like they really don’t want to be there and left our starter plates for over 20 mins (it wasn’t busy) if I hadn’t asked for them to be cleared I don’t think we would have gotten our mains. The oil needs to be changed as everything friend came out brown and tasting like old oil. Breakfast was ok.

I always recommend premier inn but I wouldn’t recommend this one.

Myself, daughter and friend and her daughter stayed one night on Good Friday. We went on the 4 waterfalls walk and were absolutely drenched and cold when we arrived. Check in was quick and easy and we had rooms next to each other on the ground floor. I didn’t inform them I have mobility issues but it wasn’t an issue. They booked a table at the Brewers Fayre and even though there was a long wait for food because of being busy our meals were great. The brekki in the morning was amazing as well. Letting kids eat free with a paying adult is brilliant and value for money. Definitely stay here again.

Room could have been cleaner. Quilt cover without a rip would have been nice too. A few USB sockets would have been a bonus.

Staff were great.

First appearance is key. Clean the car park if all the litter.

No need to pay for a room with a view. Seems like all rooms had a bit of a view.

Stayed at this hotel now at least 9 times. Just where we need it for Tredegar. Staff are always friendly and polite and helpful. Excellent security. Great pub nxt door to eat and drink and serves up breakfast can get extremely busy between 5-7pm and 9-10.30am but staff never complain just rush around to help

We stayed for 2 nights for our silver wedding anniversary Staff were very helpful and nothing was too much trouble with our anniversary clashes with Valentine’s Day we were have trouble finding food with most places booked up the two lovely ladies on reception were ringing around trying to find us somewhere which they managed to do we had a lovely evening out and on our return we found 2 small bottles of wine an anniversary card and some posh biscuits waiting for us

Sorry prem inn Ebbw Vale about review. The room was adequate for what I needed. I don’t usually do add onns but I paid extra for a room with a view, checked in they said ground floor room 12, seriously you would think I would be top floor just to appreciate some sort of a view adleast. Got to room looked out window, office block with 3 big red wheelie/dumpster bins as my view

Lovely friendly attentive staff, room clean facilities fine bed VERY firm known quality of their renowned matress but had a good night sleep as all quiet due to setting location peaceful.
One minor critisism is toilet flush needs a very strong push, I think by design and not a fault but maybe too much an effort for some.
Ideal for trips into Cardiff by train as station a very short walk away.
Be aware other than the parter Brewers fayre resturant there is nothing in walking distance in the way of shops or restaurants.

We really chose this Premier Inn for convenience of its location. We were in Wales for a family funeral and we wanted the reliability of Premier Inn. You know what you're getting.
It is very handy for the major routes and plenty of parking and price was excellent.
And we had a great stay. The room was very clean and the bed was really comfortable.
The staff were lovely. Couldn't have been more welcoming and helpful.
We hadn't booked breakfast but they made room for us and had a good selection of hot and cold food.
I wouldn't hesitate to recommend this one.