Premier Inn Bridgend - M4 J35

Everyone at Premier Inn, Pantruthyn Farm, Pen Coed, are always extremely helpful and kind, and completely understand my needs. Thank you.

Everything you need provided in the room. Good standard of cleaning and furnishing. Welcoming staff in reception and in the restaurant. Decent food (though some more veggie options would be welcome). Excellent value for money.

Rooms clean and tidy and got a great night's sleep for the whole week.
I was booked in for breakfast and was looked after by Sian who was fantastic and ensured I had what I needed-many thanks for an enjoyable stay.

Premier Inns experiences depend on good staff. This team was excellent in both the hotel and restaurent. Location near M4 makes it easy to find.

Post code given sends you off the roundabout the wrong way, so hard to find. Room smelled musty, possibly people smoking in here. Staff quickly sprayed with aerosol but smell didn't go! Table Table restaurant very good with helpful and friendly staff. Road works going in which restrict parking.

Basic facility with clean rooms. Welcome was pleasant. Parking is bit small. The hotel wifi and internet is atrocious. It isn't even fit to use for email. I measured 0.6 MB download and 0.4 MB upload speeds. In 2025 this just isn't acceptable. In fact, I've had faster internet since 1994. There is almost no EE signal at the building as well, so mobile signals are poor.

Location of hotel was good lots of parking on site. The room needed a more thorough clean but the beds were comfortable. Hotel staff were friendly. In the evening we ate at the table table however the staff were poor and rushed us to leave despite it only being 9.30. In the morning for breakfast people were eating on pyjamas and dressing gowns. Wouldn’t use this premier inn again.

Absolutely shocking experience, a 19 year old manager, wearing a baseball cap backwards, and this is how premier inn want to portray themselves, children running a hotel, with appalling results, none of the staff including the manager knew what they were doing, never staying here again.

We recently stayed at Premier Inn Bridgend M4, J35 in September, and it was a wonderful experience. The room was spotless and very comfortable, with everything we needed for a relaxing stay. It's clear that the hotel takes great pride in maintaining a high standard of cleanliness.

The team at the hotel were outstanding—super friendly, approachable, and really helpful. They made us feel at home from the moment we arrived, offering great recommendations and ensuring we had everything we needed.

A very well located hotel. The hotel was well maintained and bedrooms comfortable. The adjoining restaurant (Table Table) was inviting and food good. Particular mention to Nicola who looked after breakfast with care and a happy welcome. Diolch yn fawr

Good location with friendly staff. Good breakfast with decent choice and quick service despite being cooked to order. The WiFi is pretty terrible and cuts out after 10 mins when you need to go through the sign in again. This is made worse by no phone reception on both our networks so hard to contact family to make arrangements. Despite requesting out room be cleaned well before 12 and displaying the sign on out door this was not done so we came back to change for the evening part of the wedding to a pile of soggy towels etc. New towels were provided but nothing else could be done. I appreciate it is a budget hotel but we were charged same price for both nights

Spotlessly clean. Friendly staff. Very comfortable. Great breakfast. Have stayed often and always been very happy. Book with confidence.

Tom the hotel manager was exceptional. Very welcoming as you come through the door, Also very helpful with everything I asked.

An old style PI in desperate need of refresh and refurbishment. Adjoining restaurant in even worse condition. Located right next to M4 but without any air conditioning had to keep window open with consequent noise.
Poor housekeeping. Only one set of towels in room. When telephoned reception (as advised in PI app - but had to be national rate even though in same building!) no answer at all despite prominently displayed marketing slogan “we are available 24/7”.

We had a large comfortable, clean twin room. The hotel seemed full given the number of cars but it was quiet. The shower over the bath was powerful but the standard WiFi not. It seems to be constrained so you have to pay for WiFi you can stream with. The hotel is close to the M4 which can be heard when the window is open but not too bad. We needed the window open because the room was very warm at night. Staff were very friendly.

The staff were friendly but parking was an issue - part of the car park was closed which meant difficult finding space and one morning we were woken to move our car due to the work being carried out. The bathroom was not esp clean. There is no aircon so had to have window open - woken one morning by strimming outside our window, another by lorry delivering. There is no mobile signal and the WiFi doesn’t work - to be fair the staff did give us the extra WiFi package, which was more reliable

Dangerous electrics. My son was electrocuted in his room when switching a lamp on. Have had awful response from the company basically called me a liar. Manager checked room after it was full of smoke and he told us he had complained about the electrics there before so they were aware there was a fault. My 3 children were in that room, it’s negligent.

Comfortable bed, no air con, food average pub fare, service fine… except the early closing of the bar.

Why close at 22:00 (last orders 21:40) when you have a bar full of men drinking and spending money on a Friday night. Ee regularly gear how the hospitality industry is really struggling to survive. Seemingly Premier Inn Bridgend is bucking the trend.

Apparently the GM was tired, and laid down the rules that everyone should shut up and have us out by 22:00.

We are a group of 25+ professional men, who have been visiting every year for 5 years. I suspect we will be finding somewhere else next year.

This hotel has no air-conditioning and my room was on the first floor which faced the sun in the afternoon, the heat was unbearable, they provided a fan but that was insufficient to cool the room down