Premier Inn Birkenhead Town Centre

easy enough experience. Premier inn in birkenhead is easy to find, easy to park and the lady on reception Stacy was very helpful, friendly and gave lots of good advice.

breakfast was nice, all staff very helpful and the room was a typical Premier inn room, comfy bed, good size and great pillows.

Sharon truly made our stay at Premier Inn Birkenhead a wonderful experience. From the moment we arrived, she was incredibly welcoming, kind and attentive. Her professionalism and warm nature made us feel genuinely cared for, and nothing was ever too much trouble.

It’s rare to come across someone who goes above and beyond so naturally, and Sharon is a real credit to the hotel. She brought such a positive energy and made our stay feel extra comfortable and pleasant. Thank you, Sharon, for your exceptional service – you’re amazing!

Great location with paid for parking. A short walk from Hamilton Square station - turn right out of the station, walk straight ahead for about 5-7 mins and you're at the hotel.

Great welcome from reception, efficient check-in. Stacey is legend!

The restaurant team at dinner and breakfast are brilliant. Good restaurant menu for lunch/dinner. Breakfast has lots of options to choose from.

The room was lovely and clean. Good shower (over bath) and super comfy pillows!

Smallest Premier Inn I have stayed in but perfect location to explore The Wirral and Liverpool.
Hotel is dated with poor ventilation in bathrooms and condensation on windows. Bedrooms clean and comfortable though.
Think staff were stressed and abrupt, potentially due to staffing issues as only saw three different staff members all weekend.

Avoid at all cost. Dirty room, drink stains on bedside table (one wipe with a cloth would have removed it), lazy ignorant abusive staff member. Premier inn at its worst.

Easy parking - stepped into reception to be greeted warmly by a lady who was so friendly, like a long lost friend !
Comfy bed ( I did buy a mattress the same make ) and nice restful sleep .
Ventured out to a Thai restaurant 5 mins away so didn’t eat there .
Clean , comfortable and value for money !

Staff were friendly and welcoming, room comfortable spacious. The hotel and room was clean and fresh. Happily use again if in the area.

This place is awful! Stayed in room 114. It’s dirty & dated. Room smells like a dirty house, mix of nice biscuits, chip fat, damp and generally the great unwashed! The bathroom hadn’t been cleaned properly, it’s totally gross! Although the bed is clean. Although dirty stained headboard. You can’t even open the window for fresh air. Had to spay deodorant to try to get rid of smell. Couldn’t wait to leave. Didn’t even have a shower as it was so awful. I took food to eat in room, couldn’t even eat it as was put off. Awful place. Staff are nice. I wouldn’t be rushing back

This is a very good well situated hotel near the ferry port, Stacey on reception is fantastic and was able to help me with directions to the port. The car park is good and the check in process very good. The room was clean and up to the usual premier inn standard which was great. My only negative issue was the noise of children in the corridor when I was trying to sleep, I had to be up at 6am the next morning for the ferry and in spite of the signs up to be quiet they were very noisy running up and down the corridor and slammed doors.

Hands down the worst Premier Inn I’ve ever stayed at. Got to the hotel early as spending the day in Liverpool and obviously couldn’t check in. By the time we got back to the hotel that evening we were told they’d run out of key cards so had to be escorted back up to our rooms every time we went out.

Bathroom was filthy (toilet clearly not cleaned) and plaster coming off the ceiling. Kids picking up bacon straight out of the hot plate and putting it back in with no one saying anything to them.

£130 per night is way over priced. Pay extra and stay in Albert Dock!

Good value and a great example of a Premier inn! Great sized and comfortable room, friendly, reassuring and professional staff. Great location and alternative for staying in Liverpool city centre.

Cheapest hotel on the Wirral. I thought it would be the same as other Premier Inns but this one is tired. Bed not very comfy, too hot all night, hairdryer not working, electrics hanging off the wall. Masses of room for car parking outside but you get charged for it. Air con works after a fashion but goes off every 6 hours, windows don't open. Smelly public areas. My room was fairly clean even though it was tatty. If using the car park pay at the machine otherwise you don't get your discount. Wetherspoons one block away does a good breakfast at half the price. The hotel is handy for central Birkenhead and public transport but I won't stay there again. The Glen Affric brewery is open at the weekend in the evening. The beer is very good.

Upon arriving there was no one at the desk. There was a button to press for someone but that had been removed? Started trying to check in on touch screen but seemed to be hassle, touch screen not very touch sensitive. Someone came over in the end. They started checking us in but that had leave us to someone else as there seemed to some sort of agro going on with what seemed to be a drug user and her sneaking someone else into her room? Wasn't really a great look for the hotel and made myself and my partner feel little uneasy tbh. I'm glad I didn't have kids with me. Had to watch the lady mouthing off as she stuffed her pockets full of free coffee and tea near the reception door! Finally got checked in with the other member of staff and went to our room. Took the stairs as we didn't want to be in the loft with the woman that had been causing all the commotion.
Went on a night out. Came back and easily got through front doors with out key and there was a friendly member of staff. Room was a lovely temperature. Great bed and bedding. Didn't sleep that well but I don't think that was down to anything in the room. Curtains were great and room was very dark...which was great for the morning! Also, the late 12pm checkout has always been a bonus!
What really made our stay though, was we decided to have breakfast there for the first time. We weren't sure how to go about it but a lovely blonde lady, we didn't see her name on her tag, but this was Saturday 4th October ....All I will say, is she went above and beyond to help us with breakfast. Explained we could pay there as we hadn't booked. She was more than attentive to our needs as we are both vegan. Just an all round lovely person, who, like I say in the title was a credit to the hotel as a staff member. The breakfast was absolutely lovely.....not often you see vegan bacon on a menu anywhere and all you can eat for £10.99 was a bargain ....and we weren't frowned upon for filling out plates for that! Look forward to coming back!

This Premier was only 5 minutes walk to Hamilton Square where about 10 trains an hour run into Liverpool with a good choice of stops for main attractions, which is why we chose it.

The Inn itself was as I would expect, but the staff really were very good

Katie and mark at the front were very welcoming especially since I didn’t know if I was in the right hotel in the first place super friendly and helpful.

Nice local location. Bar area we didn't use but looked lovely and the food smells were rather nice.

Room itself was as you'd expect from a premier inn. Bed was big and comfortable, extra pillows available. Air con was good, as well as the tea and comfy facilities. The room was also not as small as some other premier inns we have stayed at.
The bathroom however was a different story.
Good points .... hot water and good water pressure.
Bad points ... broken shower door that got stuck every time it was slid open or closed. Mould on shower tiles. Broken vanity unit. Cobwebs / dust along the edges of the broken vanity unit, which was a lot! It almost looked like it was crumbling or held together with paper glue. No ventilation / extractor fan in the bathroom either.

I'd give 10 stars for the absolutely golden receptionist, who made my stay an absolute joy.
I had one of the tastiest pizzas ever.
The bed was extremely comfortable, as was everything about the room.
The one star was lost by those little things that a huge company like this should see to:
slamming doors in the stairwell; a broken "call for staff" button on the check in desk that wasn't a recent problem; mould and dirt on the wall and ceiling above the bathroom door.
But the friendliest welcome ever, so I'd definitely return.

We stayed for 5 days. The hotel is acceptable, the staff were great. However the car park. It is run by a private company. They have no on site staff, you pay via a phone App or an on site machine. Neither the on site machine or the App would accept our non UK phone number and so we couldn't pay. During our stay I emailed the car park company outlining the problem. Their response was that they couldn't help and that I would have to appeal against the penalty notice. We later discovered it was our foreign phone number at fault. Terrible situation Premier Inn. We await the penalty notice / fine.

The friendly helpfulness of all the staff was especially appreciated. The bedroom was very comfortable and breakfast just what we expected.

I was here for work and couldn’t have had a better stay! All the staff on shift between 1st and 3rd were incredible! I’m writing this a day early of my check out because I already know they’ll be amazing tomorrow too. They were the kindest bunch of people and as a manager I’d be proud to say they were part of my team! Room was spotless and food was great too!