Premier Inn Whitehaven

Nice basic hotel but a month after I returned I got a fine for parking my car. Apparently k hadn’t registered my car (because I wasn’t told I had to). The person I spoke to yesterday (3 -Nov) said she would cancel the ticket but I had already paid it because this fine took over 3 weeks and it was the last day I could pay the £60 before it went to £100. I hate these cowboy parking and the businesses that use them. I will be seeking the money back from the hotel through the small claims court so
It’ll cost them a lot more. Needless to say, cowboy parking failed to respond
To my email. Premier inn has lost a customer. Disgusting

Took our grandson for a pizza, staff very good and attentive due to a nut allergy. We were on table 18.

Unfortunately that’s where the positive vibe ends, my mixed grill was rare at best when asked for well done. Sausage was virtually raw, eggs were runny and the gammon was 2/3 fat. Pizza very plain and wife’s chicken burger was okay at best.

We stay at this Premier Inn regularly as we visit family in the area. The staff are lovely and very accommodating, an absolute credit to the brand. The only thing that let's this hotel down is the associated brewers fayre which is frankly awful. Whitehaven has much nicer restaurants, much more pleasant people than you will find in the brewers fayre, try the restaurants round the harbour, or the local pubs please dont take what you find at the brewers fayre as an example of the local hospitality

Comfortable stay in the hotel, staff were extremely polite and helpful. Evening drinks in the bar had a very good atmosphere. The stay was spoiled somewhat by the breakfast the next morning at the adjacent Brewers Fayre restaurant. Lack of plates and cutlery together with slow replenishment of the food made it very frustrating. Saying that one member of staff, Stacey, was extremely helpful and tried her best to rectify the problem.

Called in for a breakfast and a rest from the road, were greeted by Jane, lovely lady, very friendly, we were directed to the breakfast area , the food was very presentable and tasted really nice enjoyed all, will return again

The family room was adequate for our trip. The 3 beds do not give you much space in the room. The room is clean and has the basics in it.

Nice stay spoilt by poor breakfast which was cold and missing expected item such as black pudding and mushrooms. Service fromm behind the food counter was awful

Very cheap & for very good reason! Would have left 1 star if it wasn’t for it being so cheap!
Dark, dingy, seemed to have not been updated since 80’s. No phone charging plugs. Bizarrely a Family room got extremely hot on a cold night, without heating on! No privacy as window opened up on to other rooms on ground floor.
Overall cleanliness possibly ok (Room so old and dark it just felt horrible), except bathroom - big chunk of hair on soap dispenser, black mould, rust and grime around taps.
Brewers Fayre next door was filthy! Never sat at such sticky tables, sticky menus. Bottled drinks not served with glasses. Food standard ‘pub food’.
Hotel receptionist suggested no tables would be available, yet the place was practically empty.
Lessons learnt - cheap for a reason!

Room ok ,usual premier in standard.
Reception Staff didn't seem that bothered about interaction with guests.
The brewers fayre restaurant was diabolical.waited nearly 1 hour just for our starters. Breakfast on both days was not the usual premier inn standard. Cold bacon and dried up eggs and beans not worth even half the money charged.
The best thing about the brewers fayre was the manager Stacy...she was lovely and friendly and a definitely asset to tbe place

Standard room - clean, comfortable and quiet. Thermostat broken so used fan but no plug by bed meant you were unable to feel the cooler air so sleep broken by being too warm, even with window open! Carol on reception was brilliant. Very good customer service skills throughout our stay and the bearer of a surprise card and present for.my birthday!! Restaurant a little dated but food good and staff were lovely. A good base for seeing the wonders of the lakes.

We'd pre-booked our evening meal for 7.30 at the attached Brewers Fayre, to be greeted with the announcement there'd be an hour's wait for food, after ordering it! Where else can you go in Whitehaven on a Sunday night??? In the event it was an hour and twenty minutes wait! During which time we had to listen to complaint after complaint by customers whose meals hadn't arrived at all, all demaning refunds - understandably. The problem is not the staff, who were apologetic and friendly - under very difficult circumstances -but the staff who should be there but aren't! This seems to be an ongoing and well established problem. If Senior Management can't or won't address this issue then they should close the Inn and stop abusing their paying customers. Very, VERY unpleasant experience. Two previous nights in Cockermouth and Ulverston were less problematic, but there seems to be an established culture of understaffing - as a matter of principle - making life terrible for the staff who are on duty. And the customers!

Was expecting tge worse after having read previous reviews but was pleasantly surprised. We were on the ground floor in the new part. Very nice room but no air conditioning. They do provide a fan but it was so dusty that we didnt use it. The role would be extremely hot in temperatures above 22c. There's a busstop literally outside that takes you onto town. Would stay here again.

You always know what to expect with premier inn and they rarely disappoint, and this was no different!
Easy check in with loads of parking. Rooms are spacious and clean but are a bit dated and could do with a bit of love. It can get a bit noisy but not enough put anyone off.
All in all, good value for money at a convenient location.

A great friendly team the evening team and the breakfast team were fantastic. 10/10

We were there 7 days, on 4th day we asked if the bed sheets could be changed.

Answer from morning team ( Paula) was they only get changed every three days and no they could not ( would not) as it was policy.

I asked again politely if they could. Answer was a no. “ we are too busy, and policy says we don’t have to”

We had booked the full week and booked breakfast each day. I was not an unreasonable ask.

Shame the best of staff and the worst of staff in the same company.

Cooked breakfast was lukewarm/room temperature on 2 of the 3 nights I stayed. This was despite me attending within 5 mins of the breakfast opening time. On the other morning, chef did not attend - still awaiting for the promised refund. No black pudding - despite prominently showing in advertising in the room. Gave more extensive feedback direct but not received any response.

Room relatively comfortable, but corners have been cut in terms of maintenance.

I will not be going back in a hurry.

Room itself was clean and typical of what you would expect for a premier inn. No towels had been left so first job was to return to reception, no apology given so maybe this is the norm. Hotel very very tatty from the outside, paint work awful, rusty bannisters outside.
Brewers Fayre was terrible, depressing inside. Breakfast cold and no butter for days. Feel sorry for the staff. In the evening its a wait to be served, only one person taking both food and drink orders.
Whitbread needs to sort this place out asap! On a positive, plenty of parking and it was dirt cheap…you certainly get what you pay for!

Staff were excellent, very warm and accommodating. The room was cozy just right on the size for what we needed on our break away. Food was enjoyed every time catering staff were wonderful also.

We tried calling at least 10 times the day before our stay and on the morning of our stay ti notify them that it would be after 10pm when we would be checking in . I ended up emailing and did get a response at 9.30 pm an hour before we checked inn . Waited over 10mins for someone to check us in depite pressing the buzzer several times . Stayed in room 15 was very noisy with what sounded like elephants stomping up and down above us until the early hours and again from 7am on the Sunday morning . Some of the breakfast was just warm

I'm basing this review on my last 2 experiences at the Premier inn Whitehaven AKA The Howgate, first time I was put upstairs from reception in the old block, the room was dated and in desperate need of refurbishment, bathroom was the same with stains and smells that shouldn't be in a bathroom. I went to the bar for a drink and a snack before leaving for the town, the bar staff couldn't have been more rude if they had tried, however the young girl who served my food was lovely. I should have learned my lesson however I booked again when visiting family, I honestly believed check in was 2pm, as it was when I stayed in the past, so at 2:30 I asked to check in and without any hesitation was told sorry check in is at 3pm, oh i said, I thought it was 2 , no it's 3 and were very busy. The car park was empty, and there were only 4 cars parked at the neighbouring Brewers Fayre, so there was not much evidence of an influx of guests. End result I drove home and slept in my own bed.
I was once a regular guest here in my time working at Sellafield and back then the reception and bar staff would bend over backwards to make your stay as pleasant as possible, It's a huge shame that those people have moved on and been replaced.
My tip for staying here is don't stay here, there are a few locally ran hotels in the town, and if not try Workington, failing that the travelodge at Cockermouth is far better.

This is the worst Premier inn i have been to , we arrived 4.30 on a saturday and were informed no food after 6pm because of short staff, went to the room for a shower it was cold despite running for 15 minutes, food at 5.30 mixed grill average at best undercooked sausages.
In the morning another cold shower despite running for another 15 minutes.
Breakfast, paid for buffet , all hot items cold and i mean cold not luke warm, domestic toasters , dirty coffee machines dirty cutlery , dirty cups
This place is shambolic ,everything is poor .