Premier Inn Caerphilly Crossways

Arrived in heavy rain, warm reception at book in. Rooms were clean and tidy and quiet and reasonably priced. Able to park car FOC in car park outside hotel. When room ceiling leaked due to heavy rain receptionist very helpful and moved us straight away to adjacent room. Free good Wi-Fi. Ate meal deal in Brewers Fayre next door which was good in value and choice.

I enjoyed my brief stay at this hotel - it's the second time I've stayed. The room was great and the staff very friendly. It's on an estate, so there is a little bit of noise but nothing too bad.

Great location, shops and places to eat within easy access. Parking was easy.
Staff were very friendly.
We did have a light on the ceiling not working and loose toilet seat but stay was great.

We come here every year for speedway but now we come to do our Christmas shopping in Cardiff instead since speedway doesnt come here anymore, we always meet family here on the day we arrive so we get to spend time with them as well, tbh i wouldn't stay anywhere else as the staff are lovely and very helpful plus we have started bringing my daughters assistant dog as well which makes it even more enjoyable for her

Amazing staff!
Kit the manager goes above and beyond to make sure my stay is catered for!

Charmaine the receptionist is my personal hero! Always make me laugh and feel welcome on arrival and departure
Cleaners! Too many to name personally are always on hand before 2pm to make sure my room is spotless! I couldn’t complement this hotel enough.
And steve the Mainteneance man is the funniest human ever 😊

The staff were very helpful and friendly.

This was the best of the 2 in the aera, in great need of renovation, the rooms were very warn down, the bathroom fans don't work and the bathrooms smell.

Decent hotel really. Fairly clean a little bit tired in places. Nice and quiet room.
Food not too bad. It’s not five star but it’s value for money

Great little hotel tucked in behind a lovely pub. Service was good, air con worked a treat, and there wasn't any extra noise from traffic or neighbouring sites. A great night's sleep and the breakfast next door was top notch.

Nice and helpful staff, rooms were ok, but not great. Ok for a stop over.

Brewers fair next door was good for a beer and a nice breakfast. I would stay again if in the area.

Stayed at Crossways last weekend....big THANK YOU to Kit on reception...he went above and beyond to sort out a problem....thanks ...Great customer service!

The room was lovely and cool children’s beds were good too and it’s nice to have extra pillows, and air conditioning the staff are always friendly and great to children.

The breakfast, location, and room were all excellent. However, the lobby carpet had an unpleasant smell, and there was no air conditioning. Fortunately, we brought our own fan, as the pedestal fan provided was ineffective and barely circulated any air. Additionally, room cleaning service was not provided despite our request, which was disappointing.

We have stayed in a few Premier Inns and do appreciate the value for money they offer. We have, however, often experienced ventilation problems with the ones that are in older buildings. We hoped for better in a purpose built one, but that proved not to be the case. The communal areas didn't look very clean and when we entered the room there was a strong, unpleasant smell that I couldn't identify, althoughthe room appeared clean. The windows have safety fittings and they can only be opened a small amount - so it was impossibleto get more fresh air in. The temperature in the room was showing as 27 degrees which was far in excess of the outside temperature and there was no means of cooling it down. I noticed a portable plug in heater in the room - so it might be an idea to supply a fan or portable aircon unit. There were two towels: one nice and fluffy and clean looking and the other quite grey and thin. The ceiling around the bathroom extractor was damaged looking and it took ages for the steam to clear following a shower.

We had 3 rooms. 2 in the main building and one in the outer building. The rooms in the main building are extremely hot and very dated. No air conditioning in these rooms. Everything needs a good refurbishment. There’s rust around the fittings and mirror. You can’t sleep as the rooms are extremely hot. One of lights didn’t work and flimsy lamp shades and curtains with dated fabric. They rooms need decorating as look drab and old. The room in the outer building had air conditioning and was more modern but we were given one bath towel. We asked for more and were given one more. There were no hand towels or bath mat.
I would not stay there again. I’ve stayed in a lot of Premier Inns and this was by far the worse. If you want a good night sleep book somewhere else.

Nice enough hotel for a short stay. Free parking, room was a good size and comfortable bed. Reception staff very welcoming. Unfortunately, the room was 25°c with no way of cooling it. Far too hot to sleep well and noisy machine outside the window along with drilling early in the morning so a difficult night's sleep all in all.

We had a lovely 2 night stay while visiting family. Lovely comfortable room. Very clean and spacious.
Only let down was when checking in, the lady wasn’t that friendly and we felt like an inconvenience by checking in. She couldn’t get us out of the way quick enough!
How you are greeted is an important part of the stay.

Comfortable bed, clean room, plenty of parking, good onsite pub/restaurant, top ups for tea, coffee and milk available and lovely staff. McDonalds and a Costa next door too! what more does one need?! We always stay at this hotel when in the area if a room is available.

Good accommodation as expected. A few minor issues- only one towel provided which was threadbare and the hairdryer didn’t work but room fine.
Corridors needed a good clean and towel rail and shower rail a bit rusty.
None of this caused a real problem as staff very good, friendly and helpful.

Okay turn up & met by old lady coming out hotel say only 20 mins early and they wouldn't let in or pay £15. Felt sorry for her. So we went in and had put reg number for carpark . The male behind the Reception didn’t even smile. Even when we came back at 3pm the male reception didn’t really say hello. To me he didn’t want to be there. Any way went to room upstairs there old smell in room & bathroom room. Room looks tired and could do with up dated.There rips in duvet cover. Very shocked with. Couldn't the cleaner notice it. The key should work with light it doesn't because we wasn't told the card all ready in the room got to be use for lights. Bathroom not good. Over all would I stay here again? No I would. Sad as we use premier lot. Please up dated these room. One worse hotel we stayed in.

Stayed for 2 nights in March, 13-15th. On arrival the staff were very helpful and friendly. Once I got to my room (304) after opening the door, the smell of body odur was strong, I tried to open a window, windows don't open, I sprayed my deodorant, in the bathroom the toilet hadn't been flushed, urine stains on the wall by the side of the toilet. The bathroom mirror had smear marks and what looks like phlegm. Bath/shower had no mat. The double room was in fact 2 single beds on wheels, in-between and underneath the 2nd bed was food crumbs, sweets and rubbish. The mattress was awful, lumpy and every time I got on or off the bed it moved. Lovely area, great staff but the room was awful, maybe an off day? Reported it to staff