Premier Inn Cardiff West

Kim went above and beyond especially at such a busy time. Lovely clean hotel with a bath (unreal). Would recommend, thank you Kim!

Everthing

We stayed the night before an early flight from Cardiff. The receptionist was very friendly and welcoming, asking if we’d like to book for breakfast. We declined, as had to leave at 3.30am! However we did book to eat in the adjoining Beefeater restaurant. The room was perfect, as it was on the ground floor and the closest to reception, so leaving very early in the morning we didn’t disturb anyone. It was very clean and smelt as though it had been recently decorated or refurbished. The bed was extremely comfortable too. Our meal in the Beefeater was delicious. I’d read mixed reviews previously, so didn’t know what to expect. We both had steak and it was cooked exactly as requested. We would definitely stay and eat here again.

Room extremely clean!
Kim on reception, very friendly and helpful.
Plenty of parking.
Great night's sleep.

Will definitely be recommending and staying again when in the area.

Great location, staff are so friendly and helpful, will definitely stay again when I am in the area, the beefeater restaurant on the side is a bonus as well

Really helpful & friendly staff. Hotel in good location with bus stop into the city only a couple of minutes away.
One star off for minor housekeeping issues and a rather unpleasant, greasy meal in the evening (fish with chickpeas & grains).
The car park next door is costly but hotel guests get a discount.

After a long day filled with travelling and graft, I was greeted with the most friendly staff who really helped boost my mood after a gruelling day, one of the staff was in training but he was more than qualified enough to help with the checking in process

A great experience. After a 5 hour drive - a warm welcome from Kim and the team who made checking in simple and easy. The new Premier Plus rooms are excellent!

The hotel was superb we've stayed here many times the rooms are comfortable and well equipped however we were very disappointed when we found the walston castle shut its doors at 10 pm on friday and 9pm on Saturday this was one of the main reasons we choose to stay here as usually it didn't shut till eleven to twelve o clock! So we were not happy at all when we couldn't sit and relax in the pub as we used to ! So unfortunately for this reason we will not be returning we will find somewhere else that caters for customers as this is a major part in our 4 and a half trip down to Cardiff! So people if you want an early night stay here ! If not stay somewhere else

The hotel was very good for location the staff were lovely and freindly the foos was great and service was excellent. I have stayed there a few years and it's my goto hotel when i'm in Cardiff.

Kim on reception was lovely and very welcoming and so helpful after a long journey with the kids!
Much better than other premier inns we have stayed in. Clean comfy beds and perfect for the kids.
4/5 as some bits in the room such as the door etc were damaged

central location in Cardiff. very friendly staff. excellent breakfast. comfy upgraded room with air con. lovely walk in shower. would stay again.

Gem of a Hotel...ideally located with great links to Cardiff and Barry island....Staff went above and beyond nothing to much trouble...Rooms just been updated so pleasant stay all round ... Will definitely use them again . A+++++

Disappointing breakfast. No decaf tea, no milk by coffee/tea station. Toaster was intermittent in operation and when working VERY slow. Staff not interested. Watched a child with their fingers in a bowl of fruit on the buffet table.
Room ok, but again no decaf drinks
Not the standard I expect from Premier Inn

Friendly staff
Rooms very clean and tidy
A lot of options on the menu and the beefeater next door
Would definitely stay again

Lack of staff clearly ruined our stay. No one in reception. One staff at breakfast (trying to seat everyone and take orders as apparently the advertised buffet was not a buffet).
No continental and was told “sorry we’ve sold out” even though five breakfast were paid for.
The cooked breakfast was not great. Raw eggs.

Think I’ll give premier a miss next time we there seems to be a theme with them…

Travelled to Cardiff for my daugters wedding - we arrived really early - wedding was at 1pm and check in was 3pm - The reception staff were so accomodating that we were given an early check in at no charge so we could prepare. It was really appreciated.

All staff were very friendly, the room was immaculate, and the bathroom was spot on....teac/coffee and kettle in room - with large TV - Bed was big and comfortable.

Although only a short stay, we wouldn't hesitate to book again if we return to Cardiff.

The only downside is the Beef-Eater restaurant where we had breakfast - furniture could do with a good clean and tables were sticky ! - You have to pre-book your brekfast time - which was a little inconvenient.

staff was helpful when needed - also very welcoming - kids enjoyed the stay and staff interacted with them - easy to find not far from main shops

Had a great 2 night stay here for the Oasis gig in Cardiff. The lady at reception on the day was so pleasant and friendly when we checked in. Rooms were comfy & airy for the hot July weather. I had left items behind in the hotel when we checked out, both Rachel & Georgia went above and beyond communicating via email about my lost items and posted them out to me again. The customer service was excellent and for that alone I would recommend this hotel. Thanks guys!

As to be expected a great bed and good room. However, unusually for a Premier Inn breakfasts are cooked to order. Mine arrived minus my bacon As I was running a bit late already I didn’t complain as waiting to put things right could have taken some time because there appeared to be only one person seating people, taking order and serving. He was rushed off his feet. I hope he is well paid.