Premier Inn Northampton West - Harpole

Perfect for my needs. Breakfast was good in the attached beefeater. Did not eat dinner. Room was clean albeit small but had everything I required. Good price and value for money. Would absolutely stay again without hesitation

Your typical simple and neat hotell.
Its nothing special, clean and wellkept.
Extremely nice arrangement with the Breakfast at Beefeater

My wife and I and our Guide Dog puppy stayed at the Premier Inn, Harpole, just off the M1, enroute to the Guide Dog training centre in Sheffield. We requested a room near the lift and were supplied with same. Our room was clean and extremely comfortable and there was a fantastic area around the hotel to run and allow our puppy to spend. We paid for and evening meal and breakfast at the Beefeater next door and were superbly dealt with by staff who were extremely attentive to both us and our Guide Dog puppy. Excellent food and a full and tasty breakfast. Would highly recommend this hotel to anyone.

Went to my room which was really shabby with a loose toilet seat virtually hanging off so I went down and asked if this was the best they could do and I was allocated another room.
Really helpful staff but on getting into the shower in my new room the shower head didn't fit the hose and there was water going everywhere at which point the shower door virtually fell off on closure lol.
I would have laughed except I paid nearly 400 pounds for three nights.
"Premier"not sure about that really, surely you can do a bit better?

A hastily dug shell scrape was better than this soulless dwelling. The staff were as miserable as Angela Rayner at a Unite vote of confidence meeting. The staff all had a cloud of doom hanging over them. A death row prisoner waiting for the guard to throw the switch on the electric chair would be more cheerful than this ensemble. The welcome was all but non existent, charisma bypass one and all. The staff looked like they had been press ganged into being there or serve on the Ukrainian front line.
No aircon in the room made sleep only possible through exhaustion. I now know how Alec Guinness felt in that sweat box in the movie 'Bridge Over the River Kwai'.

The hotel should be shut down until aircon units are fitted in the room window space.

Wi-Fi was very slow and kept disconnecting.

Food was served at the adjoining Beefeater restaurant. The building reeked of dampness and was almost as stiflingly hot as the hotel. No smell of food at all, probably due to the food being precooked and microwaved to give it heat.

The whole experience was unforgettable, unfortunately. We definitely won't be back. Find a homeless encampment if you can, at least the visiting NGO do gooder will give you a smile.

Convenient to Northampton, Hotel and Beefeater in need of refurbishment and all looking a bit tired but value for money

Like many past reviews,I feel that this hotel is in dire need of renovation.
The room we stayed in was quite dated and the furniture,carpets and general state of it required attention.
The small portable television was positioned on the side of the standing wardrobe and very 90’s!

Not the standards I’m used to whilst staying in the many PremierInn’s I’ve visited and hope they invest in bringing this one up to the expectations that their loyal customers are used to.

The bed was comfortable.
The room definitely in need of a deep clean and some attention to detail.

All in all,passable but disappointing in comparison to all other rooms I’ve stayed it with PremierInn.

Easy check-in and out and a lovely room - warm and welcoming. Comfortable bed for a good night's sleep and, overall, a very pleasant stay, albeit short.

The first thing to note, is a large car park, with plenty of parking spaces and a really good Beefeater restaurant next door. I have used it many times before for both evening meals and breakfasts. Excellent food, wonderful staff.

I always receive a warm and friendly welcome from one of the lovely Premier Inn receptionists. I recently met Nichola who was extremely efficient in helping me sort out a problem.

The bedroom didn't disappoint, large, clean and comfortable, a nice big luxurious bed and good quality towels in the bathroom.

This was a disappointing experience, particularly as we usually find the premier inn brand very consistent.

My husband is a wheelchair user so we booked an accessible wet room at this hotel. The room was at the back of the hotel, and the corridors couldn’t accommodate my husband’s wheelchair. He had to get up and walk down the corridor, causing him excruciating pain and holding up other guests, which added to my husband’s stress and embarrassment.

The room itself was fine, and the lady at check in, when she was alerted to the issue with the corridors was absolutely lovely, she went above and beyond to offer what she could, such as opening the fire exits for us. Unfortunately, the design of the building made using these impractical.

We ate at the attached beefeater for dinner and breakfast. For dinner, despite us making a booking for 6pm, this didn’t make its way to the restaurant. We were asked to leave and go round the outside and enter through the bar area. Again, this was an accessibility issue - trying to negotiate the wheelchair around the tight corners on ramps and take a long way round the outside is unreasonable in my opinion as we’d booked for 6pm on check in, and arrived at 6.03.

Breakfast the next morning was fine, except that the coffee machine was broken and only instant Nescafé sachets were offered. A noticeable downgrade from the normal offering.

I’d strongly advise against booking this hotel if you have any accessibility requirements, as the design of the building and location of the rooms made this hotel inaccessible. I do want to reiterate though that this review is not directed against the staff members we interacted with, who were all lovely and a credit to the hotel. The two stars I gave were more than earned by their helpful attitude and compassion for our situation.

Parking Fine: I have received a parking fine even thought the receptionist reminded me to enter my registration. Premier Inns refuse to help and now say they can't find my booking reference. I have the reference in my inbox but now have to appeal the parking charge with the parking company who are crooks. Hours and hours trying to sort this out over the phone. Stay somewhere else or be prepared to pay an extra £95 for the privilege of staying in this dump which doest have wifi no matter what they claim.

Easy to locate, book, registering. Very comfortable beds, quiet. Grateful for ground floor room. Would recommend as a stopover

The poor staff in this hotel !! This hotel needs a serious overhaul . Not enough staff , cleanliness and general maintenance awful , bedroom was pretty bad with dust , mould and flaking paintwork . Restaurant terrible

So, after getting the ultimate wifi, I'm sat in the reception writing this review using my phone hot spot. I can't get a phone reception in my room, can't even log on to the 'ultimate wifi' in my room, or reception. There's absolutely no chance of the Internet working, the further away you are from reception, the less chance you have connecting. Premier Inn, it's 2025 not 1995. An Important part of being away on business is the ability to send and receive emails, I don't want to sit in that awful bar next door to do my office work. So here I am, sat in reception, trying to conduct business. Ridiculous!

We stayed here again for two nights. All our interactions with staff members were excellent, but the hotel is now showing signs of age. The Wi-Fi was only spasmodically working,and there was no hot water on our first morning (although it was subsequently fixed).

Our room was clean, but furnishings seemed frayed, and there were no glasses for drinking water. We will stay again, but hope for some improvement to the fabric of the property.

Hotel convenient for trip to Tugby. Staff at desk really friendly , problem
With card machine so had to give them
My number to process. Rooms are very small , smaller than a normal premier inn I would say. Clean on the surface but under the bed not so clean and communal areas also could be cleaner. Main issue was that the room was vv hot. Opened window but road noise made this impractical. Second day left window open all day so not so hot.

Worst premier inn (possibly hotel in general!) I have ever been to. Checked in online and arrived at 11.15pm, sole traveller with my young son after a long journey, door was locked, fair enough. Ring the buzzer it said, I rang it, and rang it and rang it. Rang the landline, hammered and banged on the door. At one point genuinely considered setting off the fire alarm just to get someone to come let us in! Eventually my banging rang up a poor guest who let me into the hotel where I then proceeded to spend the next few minutes pressing the internal buzzer until finally someone arrived. "Have you been waiting long" she asked?? Well yes, I have... approximately 25 minutes, my son at this stage had gone back to the car in tears to lay down. Staff were very dismissive of the issue... telling me that the landline hadn't worked for ages, well that's not good is it?? I explained that I had pressed the buzzer continuously and repeatedly and clearly it didn't work. She refunded our breakfast charge at this stage and we left to go to our room (nearing midnight, with a 9 yr old). The whole hotel looked tired and grubby but it was too late for an alternative. I put my son to bed and went back to move my car, reception deserted again. Upon going back to the room and using the toilet, I noticed it stank of stale urine- like a public toilet at the beach kind of smell. Really strong. The Lino looked old and I imagine was the cause of the smell. My son was asleep so mentioned it as soon as we got up, the receptionist said she'd get it cleaned whilst we were at breakfast and we returned to a room that stank of bleach. Not to worry, within half an hour/45 minutes, the urine smell had returned. Room 31 needs more than a daily clean, that floor needs replacing, it was horrific and even my son (who regularly uses school toilets!) mentioned how bad it was.
There was no butter at breakfast and again, who lets this happen... so an order maybe wasn't delivered but wouldn't you send someone to a local shop to get a couple of blocks to portion up???
I've since read a few reviews of similar feedback and honestly, this hotel ruins the premier inn brand, myself and my son love premier inns and have stayed at about 6/7 in the last few months and have never experienced anything like this. The whole hotel needs to be shut down and sorted out, room 31 wasn't suitable for use.
At check out, I enquired about a partial/full refund and was informed it wasn't possible as "I had been let in eventually and the buzzer was working fine during the day". Surely the door wasn't locked during the day so how would they know this and when she actually tested it, must have pressed it about 15/20x before her pager beeped- with her standing right next to it. Anyhow, avoid it at all costs- go to Northampton City Centre which is gorgeous!

Not the best looking hotel but a good standard and the restaurant next door was really good for food. Staff very friendly and in restaurant very helpful

Fantastic hotel. Staff couldn’t help more no ask was to big! Very friendly housekeeping staff that were always happy to give us what we asked for.

From the moment we pulled into the car park to leaving it was dreadful. The outside of the hotel has rubbish and cigarette ends everywhere. The reception staff were outside smoking when we arrived not a good look at all. Went to our room the corridors smelt really fusty and horrible and the corridor carpets were filthy didn’t look like they had been hovered for a while. The room was like a sauna with no air conditioning it had a fan in it that was neither use nor ornament,the pillows were rock hard and the bathroom was full of black mould. We visited family that evening and returned at 10.30 went to get a drink in the bar but their card machine wasn’t working so we went to the room to get cash when we returned they had shut the doors so no drink.
We booked early breakfast at 7 as we needed to get my grand daughter to a football tournament early but they didn’t open the doors until 7.15.
Breakfast was shocking. The place was filthy crumbs everywhere,the toasters were both filthy and didn’t work properly,there were hardly any clean cups,the bacon was rock hard and the beans were cold. The fresh fruit salad was awful very bitter and dry obviously not done freshly and the bananas were brown. There was one person on duty who looked very disheveled and stressed so I didn’t complain to him at the time.
I phoned the premier inn today to complain and was offered £38 compensation because I didn’t complain at the time. There were a lot of us that stayed there and they all felt the same too so I would avoid this place like the plague.
We stay in premier inns quite often but never have I seen a place like this it needs condemning 😡😡😡