Premier Inn Glasgow - Cumbernauld

We stayed in this property for 5 days (December 11 to 16). On checking out, we asked for the total fee for our parking our vehicle for the 5 nights. We were told it costs £8 a night and to pay using the machine at the gate. We did. We paid £40 for the 5 nights. We got home, and received a £60 "fine" for parking at this hotel, even though we paid, we have the receipt and it shows in our credit card. We got another £60 admin fee charged by our car rental company to our card for this same "fine". We called the hotel and they said there is nothing they can do. We called HORIZON PARKING and they said they don't deal with appeals over the phone. They not even interested in listening to us or looking at the evidence. Before the hotel "moved" the car park management to HORIZON PARKING", we had stayed here 3-4 times in the past each time we are in the UK, pre-covid. So, in essence, we lost £160 to parking fee for 5 days! This is certainly our last time staying in this hotel. They should get their act together and take responsibility for clients who stay with them rather than hiding under the coverage of Horizon Parking managing their parking.

Un hôtel pas très propre (parties communes et chambres) excepté le restaurant(lieu propre, nourriture de bonne qualité).personnels agréable dans l'ensemble.
Point fort : emplacement

Was geen proper hotel en oud. Heel beperkte ontbijt. Omgeving van hotel vind je wel eetgelegenheden. Personeel was wel heel lief.

Clean room, updated and very quiet location

Staff, amenities and location

La estancia perfecta, todo limpio y cómodo, también muy tranquilo para descansar.
El personal muy amable.

An outstanding stay with everything close by. In particular the breakfast was excellent as we had a school group and everyone was looked after so well by Marcia and Ahmed.

Loads of places to eat and close to the shopping centrr

Stayed here for one night with my husband at the end of November. The hotel itself is nice and the staff were friendly. We were allocated room 208. As soon as we got out of the lift we noticed a very stale smell. Our room, didn’t smell nice at all. Very stale and damp smelling. The room itself was clean but the smell was unpleasant. The windows do not open at all so the air is a stagnant air conditioning smell. I wanted to complain but my husband said we would hardly be in the room, so we didn’t. We had some lovely cocktails before dinner which were 2 for 1, very good value. Our evening meal was nice and tasty. Unfortunately breakfast, although replenished quickly was swimming in grease, in particular the eggs, mushrooms and bacon which was a shame. We wouldn’t stay here again but would try one of the other Premier Inns in Derby next time.

The parking situation is insane. The website says 'limited' - understatement of the century! The bays are small and awkward even if there was a free one. The overflow is a multistorey with a hight restriction - we had to park on the road, may have been illegal - the signs weren't great. The lift to our floor and the auto check in were broken. And there was a random wing nut under the bed.
Food was great and the room was fantastic, cosy in the roof, clean, great shower. Bed was great, if a little worried there was a nut missing! Which was odd, because as previously stated so clean even under the bed.
We love premier Inn normally and will stay again. Just not at this one. Someone must have done some horrific favours to get planning for this!

Comfortable, clean room, very friendly staff and, amazingly, on on-site restaurant, the first we've come across at a Premier Inn! And the food at breakfast was excellent. The property location is a bit hard to get to, in the back corner of an industrial estate and not walkable, but still relatively convenient for the town.

Review The Premier Inn, Boreham, Chelmsford, Essex

Looking back, perhaps the biggest challenge when staying at The Premier Inn in Boreham was negotiating the three roundabouts when leaving the A12 to reach the entrance to the hotel in Main Street, Boreham. Traffic was fast/challenging and so too were the road signs that were numerous and confusing for first timers. On Main Street there’s a sign board directing you to the hotel (and another to the Grange public house which shares the same site/car park). The car park is large (and contains six charging points for EVs).

Once in the car park, however, everything about the hotel worked like ‘clockwork’ …. there’s location, friendly staff, a clean room with comfortable bed/facilities, an elevator to the second/third floors and an attractive/convenient café on the ground floor next to reception. These highlights feature in many of the reviews (and result in an overall value hovering around 4 – ‘Excellent/Good’). Our review will be much the same. What more can you ask.

There are also a handful of negative reviews on file - reference to rowdy late-night-comers keeping the rest of the corridor awake, issues of dirty towels, reference to the slow WiFi available, etc. Fortunately, we faced none of those issues.

Park in the large carpark within the L-shaped design of the hotel and the entrance is to one end of the building. You need to negotiate 3-4 steps up from the pavement to reach the entrance door into reception. There is a slope alternative, but access is not immediately clear to those parking out front – it is better to park around the side of the building to gain access.

The woman behind the reception counter was classic – friendly, informative, helpful (two or one e-keys?) and had us processed in <5 minutes. She pointed out the café, elevator and the use of the e-key for accessing the main door should we be out late at night. We had a couple of heavy suitcases, and the elevator was a cinch. You also need the e-key to gain access to the corridors/rooms. Ours was room 128 which overlooked the car park. Later that evening you could count the cars parked - around 30 - so the place was comfortably empty.

The room was sufficiently spacious for two – large bed/duvet with headboard to the wall and facing the TV mounted on the wall opposite and above a long desk/bench. At one end was an electric kettle and a small selection of teas/coffees/sugars/sweeteners in a plastic box. There was a heater mounted on the external wall above and to one side of the window. It may have doubled as an air/con, but we did not explore it further – setting the air/blow for 19 degC to bring the bedroom temperature down.

The bed was really comfortable. We had a great night’s sleep.

The ensuite shower/bath unit/washbasin/toilet was in one corner of the room. Lots of hot water. You need to step up and over a fairly high-sided bath to gain access to the shower head. Then there’s no wall-mounted hand hold at the shower end of the wall, although there is one at the other end of the bath. There was no separate anti-slip mat for use in the bath – only shallow raised stud-markings set in the base of the bath where you stand to shower. The shower unit may challenge some guests - older, less agile, less confident, disabled, etc. people.

We had a couple of hours available before catching the train in Central Chelmsford the following mid-morning, so plentiful time in which to enjoy the café in the hotel …. except, there was no light ‘coffee & brioche/cornetto/croissant option’ at reasonable prices. On offer were two ‘all you can eat’ options: 1. Full English (i.e. cooked) breakfast for GBS10.99/person and 2. Full (non-cooked alternatives) cereals, toasts, croissants, spreads/condiments, etc. for GBS8.99/person. Instead, we opted to drive into Chelmsford, park near to the station and find a café nearby and enjoy the pleasure of coffee/brioche on the pavement in the morning sun. Three of us sat outside a 19thC. building next to the rail bridge that had once been a public house. We had the outside seating to ourselves. We paid GBS15.00 for the pleasure of an hour’s exchange ‘putting the world at rights’ before the train arrived.

Premier Inn downsides? Well, apart from a handful of relatively small issues already mentioned, there was that first/unfortunate image presented to guests stopping over – delipidated images/peeling paint/unkempt paintwork around the entrance porch/framework/door and, equally, the carpet of cigarette dog-ends (empty packets too) that littered the gardens everywhere within a couple of metres of the entrance door. You can’t smoke within the buildings but, clearly, the smoking zone begins a few centimetres outside the front door. New sign boards? And, where’s that vacuum cleaner when you need it?

Peter Steele
17July25

Despite looking a bit tatty from the outside this hotel was absolutely lovely. Parking was £3 a night, but I thought that was perfectly reasonable.
Amazingly the bed was lovely and soft. I think the first one I've ever come across in a hotel chain. It was such a change not to wake up with a sore back.
The bathroom had I nice big shower cubicle which was also a very pleasant change. Whoever has a bath in a hotel anyway??
The room was nice and clean everything was in good order.
While we didn't use the pub/restaurant it looked very nice as we walked past.
Check-in was nice and easy and all the staff we saw were helpful, polite and most importantly looked happy. It's amazing how much difference a smile makes.
We will definately be coming back here.

Staff were well trained and very friendly. Good location for the shops and easy to get to Chester by bus. Rooms were very clean and well maintained. Excellent location for the Aquarium and the zoo as well as chesire oaks shopping centre.

Room was far too hot, we had the window open and the desktop fan in the room on, it was still 25degrees in the morning. There is a lot of road traffic noise all night. So we had an awful nights sleep. Other guests were not considerate, banging from adjoining room and guest in room above us woke us at 0400 stomping around. We have stayed here several times before, it will be the last time now as there is always a problem. Hotel is starting to look very shabby.

OK stay after initial cleanlines issues addressed. Check in by machine fine all went wel until we pulled the duvet from under the mattress ( cant sleep with feet end tucked in ) the duvet was massively stained and vile we weren't prepared to have that on the bed, reception sorted this quickly and we had a new fresh duvet a sheet put on quickly, well done staff. Bar limited with drinks, but we found something adequate after all its not a pub!. Breakfast pretty good, plenty there apart from stone cold mushrooms both days. Wouldn't put us off returning, we will probably go back when we visit Derby again, parking discount worked fine, good location for town centere and shopping/pubs

We have just been checked in by the lovely Emma who was super friendly and really helpful - answering all our questions regarding our stay.
The room is clean, comfortable and well equipped.

Great hotel with excellent sea views and nice staff and very good service.Convienient restaurant next door with filling breakfast.

Lovely receptionist ( mandira). Easy access from motorway easy shopping and food halls. Warm and friendly. Nice food in beefeater

My room was beautifully clean and welcoming. The staff were so friendly. Charlotte on Reception was delightful and Mel was helpful and so friendly.

Would definitely recommend and I plan to stay again in January.