Premier Inn Glasgow East Kilbride Nerston

Dated hotel
It was clean and the staff are great but the hotel is in such a good location yet old and tired. Its ashame really. Restaurant next door is the same. Great staff but dated however not as dated as the hotel. We are well beyond keys and the door from reception is open to anyone. Should this not be secured ? It seems to breach security in my opinion. Overall the staff and cleanliness and location made this a good stay

I found this premier inn excellent for both location and amenities around. It was clean, warm and reception staff were excellent

This was some way off the usual good experience of a Premier Inn, with the main issue being that the place is somewhat rundown and unloved. As soon as you pull into the carpark you can see there’s a problem, with litter and rubbish everywhere and even dumped pallets (I counted at least three) on the edge of the parking spaces. I imagine the place hasn’t been visited by a landscaper for years, with dead plants and mud mixing with the litter. Once inside it’s only marginally better, with the general décor and rooms seriously needing refurbishment. On the plus side the receptionist was very friendly and helpful, and the pub and restaurant next door (also owned by Whitbread and essentially part of the hotel) was decent enough and the food and service very reasonable - in particular the breakfast which was very good.

First time at this location and enjoyed every day . Particularly liked the automatic entrance doors great which is great of your loaded with shopping or disabled in anyway. Room was spacious and comfortable. Bed linen and bathroom towels very nice. plenty of room to stow toiletries and clothes in shelves and lockers. TV good size and received good reception. Plenty tea and coffee in room with more provided if needed at reception. Plenty of car spaces for parking FOC. As for meals - the Lee Burn next door was great offering special deals for guests. For example 2 course meal + drink of your choice + all you can eat for breakfast for £26.99. Finally all the staff from reception to room and restaurant were extremely polite and helpful. Definitely will return and recommend.

Arrived after 4pm and had to wait for bed to be made. Would have expected the room to be ready after such a long drive. Not sure why there is a desk but no chair. This has been the first time the floor has not creaked when walking on it. This has been a down point of this hotel. Both the Lee Burn restaurant and the hotel need to have a bit of attention. Dirty worn carpet in the restaurant makes it look grubby. Food for breakfast was delicious and there was plenty of options available. Staff in both the restaurant and hotel were very pleasant and helpful. I do think the staff cleaning and preparing the rooms are not given enough time to get them done.

We recently stayed at Premier Inn Glasgow East Kilbride (Nerston Toll) and overall had a good experience. The staff were absolutely lovely, especially David – he was so helpful with our request for a cot, always cheerful, and took the time to have a chat with us. He really made our stay feel that bit more personal.

The room was clean and comfortable, but it was extremely hot (28 degrees all night) and unfortunately the fan didn’t do much to cool it down, which made it difficult to sleep.

Breakfast at the pub next door was a bit disappointing – the continental selection was very limited and while the cooked breakfast was made to order, everything was served just warm rather than hot, so it wasn’t as enjoyable as we’d hoped.

That said, the location was convenient, the check-in was easy, and the staff really did go the extra mile. With a few improvements to the cooling in the rooms and breakfast options, it would have been a 5-star stay

This is possibly the worst Premier Inn I've ever visited. Usually Premier Inn is a reliable chain of hotels but this was dreadful - dirty, scruffy - mould in the bathroom and curtains hanging off the rails, hung with too few hooks! The pub serving breakfast was understaffed and the breakfast was not up to the Premier Inn standard despite charging Premier Inn prices. Overall - dreadful.

I was travelling on my own and stayed at the Nerston Toll hotel.
I was made to feel very welcome. The hotel is to a high standard. Very clean and the staff are great.
They are very helpful . I will certainly be staying again.
Thank you everyone at Nerston Toll for making my trip memorable.

Had an issue with the cleanliness of the bathroom the Manager didnt seem bothered by the fact the bath had the previous occupants hair in the plug hole and that the bathroom light did not work, complained at reception but had no reply yet.

Booked restaurant next door not good experience but opposite when checking in for the night for our flight from Glasgow airport am tomorrow staff amazing from signing in till we went to our room room room comfy going to have nice sleep ready for hols tomorrow

We are regulars here, the price is always good for a family of 4. Great area for a good choice of food placed round about. It has a lift aswell so ideal don't need to climb stairs . Most importantly the staff are always brilliant and make a right fuss over our kids . They always leave a small gift in the room aswell for them which is a really nice touch.

Another premier inn fail in East Kilbride, banging doors, general noiseiness from 6am, premiere inn need to sort it out. scruffy dirty rooms, bare minimum everything. We've tried all premier inns in EK and not the best. Air B&B for us next time.

No complains on our recent stay. Great location as well with numerous shops and restaurant's near by as well. Would definitely stay again.

Went for a business trip
Great hotel great staff :) no issues
good pillows - super comfy
Bed was comfy
Very kind staff would go again

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Thank you for a wonderful stay at premier inn nerston toll, you should all be very proud , very friendly staff in a clean comfortable hotel , great location, will definitely be staying again staying in July, will look forward to it , thanks again

Good Premier Inn hotel with ample parking. Wife and I were visiting for a conference.

Rooms well presented, clean and tidy. Being so close to the bypass it was ideally located. Breakfast in the morning was nice and lady who served us was polite and attentive

Great staff, great sevice..
10 out of 10 been staying every week for months always on had to help with anything you need, have told friends and family about this particular premier inn if they ever want to stay here when they visit this part of Scotland

We stayed for a wedding. Clean hotel. Very old though. Staff were fine when on desk. Great location. Popeyes in the area which was nice to try. Lots of options for food outwith the restaurant next door. Had a few drinks in there and staff in there were nice and friendly.

I was having a night away for a change of scene and a little treat for myself!!

I was delighted with the room rate that I managed to get at the time of booking so all good!!

I received a very warm welcome on arrival unfortunately I do not know who the lovely young lady was on reception was as I did not see a name badge.

I had phoned ahead to ask if I could be allocated a specific room and was DELIGHTED TO HEAR I had been allocated the room I had asked for.

Unfortunately I discovered that the heating was not working in the room and after returning from my meal at the onsite restaurant I advised the chap on Reception of this (possibly the Duty Manager). He was so helpful and asked me just to give him a short while and he would bring up a stand alone heater for the room but if that was not suitable they would move me to another room!!! I would not have mentioned the heating situation had it not been rather BALTIC at that time!!

Excellent service and I said I would be quite happy with the heater he eventually delivered to my room and it was perfect for me and soon warmed up the room.

The accommodation was spot on very clean and the bathroom was spotless as well. I had no complaints about anything about my stay apart from the heater not working but that was soon rectified as I said.

I have stayed at this Premier Inn many times over the years and I most certainly would not have any hesitation in returning if the room rate is right for the time I wish to stay.

Keep up the good work and I look forward to seeing you again in the near future.

Hotel was good, room was good, staff really friendly.
I purchased a dinner bed and breakfast package as I was away with work.
I ended up having to pay more than most of my other colleague's, they had paid £69 and I had to pay nearly £100. I asked why this was and was told there were no more rooms at this price which I assume meant put the price up due to demand . The evening meal wasn’t great food quality and the breakfast wasn’t great too. On reflection would have been better getting just a room and eating elsewhere. Staff in the hotel and restaurant were really friendly.