Premier Inn Leicester North West

Hotel is ok for a quick place to stay but the whole section of the hotel I was in smelt old and musty (room 131) . The pipe to the shower head was split so water sprayed straight at the ceiling and the actual shower head where the water came through was covered with black mould clogging the spray. The silicone round the bath behind the taps was also black & mouldy.
There was also a ladybird infestation by the curtains.

I recently had a great stay at this hotel. The staff especially Laurel went above and beyond for me making me feel so welcome after a long drive for work. The room was cosy, warm and a comfy bed.

Wonderful stay! Staff brilliant! Callum on the front desk went above and beyond with no task being too much, rooms spacious, great location. Great to get into and out of being by the side of the main road.

Scruffy, rundown hotel, attached to a very poor Green King pub serving poor breakfast. Restaurant is noisy and dirty. Room heating systenm is antiquated and very noisy and can't be turned off.

I stay at many premier inn hotels for business and by far this hotel is one of the best I’ve stayed at.
Abby on reception went above and beyond what was needed during my stay a true asset to your hotel and team.
I will definitely be staying here again.

Honestly the most wonderful group of staff and cleaners,Service at the front desk has been absolutely amazing and beyond helpful couldn’t thank them all enough for catering to me as I am a dialysis patient at end stage renal failure waiting for a kidney and I’m only 23. The rooms were in immaculate condition everyday and done to a professional standard the lady’s were very kind and also put my room off limits. Great atmosphere didn’t feel like everyone was looking at me or staring so I felt at ease. Great value for money food at the pub was amazing as were all the pub staff couldn’t have asked for a more nicer bunch of people. No noise at any times apart from bonfire night but nobody can help that was actually nice display very calming. Would 1000% recommend this premium inn to anyone that needs a stop away. Ali g x

Handily located for Leicester city. Easily accessible from the motorway. Very quiet, tucked away behind a pub. Plenty of parking.
I love a Premier Inn because you know what you are getting. A comfy bed, a good shower and everything as it should be.

First stay at this location. Convenient and quiet location; however, a bit too far from our target destination for the visit. Friendly staff. Safe.

Checked in after a long day at work.
I was given a disabled access room. I then asked reception if it would be possible to change (thinking ahead, incase a wheelchair user/limited mobility person needed the room) told by receptionist, Laura; "Nah we're fully booked" despite looking online and seeing availability... (having come from a hospitality background, I know this room type is usually allocated due to being a last minute booking.

Commenting on the room - at first all looks okay with the bed until you sit on it, and realise it's a zip and link bed i.e. two singles pushed together and zipped up the middle.

I went next door for dinner, stood waiting for at least 5 minutes despite there being 3 members of staff bisible. Two of whom were stood near the kitchen doors talking. I asked if I could get a table, but was told by the bar staff/waiter "Just wait!" while he poured another guests drink. Absolutely no problem with what was said, just how it was said. Very blunt!
Then when asked if I could get a drink and a table, I was told "take your pick!". Again, fine. Found a table, sat down then waited a further 20 mins, no one has turned up to take an order, so I've asked a team member if I could order anything... Response, "Yeah?!"

As of now, I'm highly unimpressed - I'll update as and when it is deemed sensible to do so. However given the poor service received so far, I don't think any positive updates will follow. From my own personal experience in 15 years working in hospitality, training is needed for all staff members.

This was the worse stay that we have ever had at a Premier Inn.
The toilet didn't flush - we had to manually fill up the cistern each time to flush it.
The bath tap wouldn't turn off.
There was only one set of towels for 2 people.
The TV remote control was missing.
The only positives were that the room was clean and the bed was comfortable.

The adjoining restaurant was also poor, evening meal was mediocre and breakfast was inedible, dried out and lukewarm. even the cup of tea was cold!

Hotel is in a quiet place and is in a good location. The room was clean and the staff were very helpful. I enjoyed my stay and was worth the price.

Great locations great staff callem really helpful and friendly always a good chat too
Would recommend lovely location

The whole experience was awful room freezing then told had lots of complaints about that room being cold and heating dosnt work and should have been out of order we were not offered another room just a portable heater we had to keep our coats on breakfast was freezing and we had to warm it in a microwave at the end of the restaurant the staff were not helpful just shrugged there shoulders and the place could do with a good clean and revamp carpets worn paint coming off windows it was not a nice experience stayed in much better for a cheaper price

Premier inn itself is ok although booking late means very high fees - too high really. Adjoining restaurant efficient but feels old. Staff friendly. Feels like a paid too much (as a late booker)

I’ve stayed at many of premier inn hotels working away and this has to be up there with the best.Celine & the team have gone above & beyond to make me feel very welcome,would highly recommend

I have stayed at this hotel before - but it has gone down hill. I was left very disappointed for a number of reasons.

Firstly, check in was from 3pm. We arrived at 3:30 to be told that the room would be ready in 5mins because it’s still being cleaned. We were waiting 20minutes.

Secondly, the bathroom stunk. It hit you as soon as you entered the room.

Thirdly the noise. It was a hot night in the room so we opened the window, there is a constant fan noise from outside the building - buzzing and never stopping. Closed the window but you can still hear it - woke with a headache.

I will not be staying here again

Positives:
The hotel is well located in North Leicester with easy access to Leicester city centre and the motorways.
The bed was comfortable and the sofa bed was good to relax on during the day. There was a TV which was easy to work.
The attached restaurant was open from breakfast until late. Breakfast was good.

Not so positives:
The shower overflowed onto the bathroom floor, which I reported to staff.
I was surprised that neither the hotel nor restaurant had any herbal teas.
The grounds could do with a bit of TLC, both in terms of repairing fences, and picking up litter.
Overall:
It was adequate rather than good.

We have stayed at this Premier Inn quite a few times over the years and had a very positive experience. This time was very different. Our rooms were on the first floor above reception. On each of the two nights we stayed we were kept awake by noisy TVs and people on the ground floor. We had breakfast each morning at the adjoining pub. Not an experience to be recommended. Staff barely visible and those that we did meet, very unwelcoming and unhelpful. The tables were so sticky and very off-putting. The food had obviously been reheated and kept warm for a long time as everything had a skin on it, the worst being the scrambled and fried eggs. I inadvertently left a charger in my room. I rang the hotel several times but no-one answered. I contacted customer service who did refund me the cost of 2 of the 6 breakfasts as a 'goodwill gesture' and said she would email the manager to get them to call me to return my charger. 2 weeks later I am still awaiting that call. Very disappointing.

The rooms were large and spacious, the showers were excellent, my only issue is that the room I was in was very hot. I had booked 2 rooms, the other room was comfortable. The room I was in was very hot overnight, the fan helped a little but it was an uncomfortable night. Probably due to the position of the room.

We had a very disappointing experience at Premier Inn. After checking out, we were wrongly charged for breakfast, which we did not have. This meant having to waste time contacting customer service to get the money refunded back to our account – something that shouldn’t have happened in the first place.

The room itself was far from comfortable. It was unbearably hot, making it incredibly difficult to sleep. The quality of the room was poor, with tired, neglected interiors that clearly need updating. The bathroom was so small it could barely fit one person at a time, and the layout made it awkward to use. To make things worse, the shower constantly flooded the bathroom floor.

Overall, it felt like a budget experience at a price that definitely didn’t reflect the quality. Would not recommend and won’t be staying again.

On a positive note staff were polite and friendly.