Premier Inn Liverpool North

We were given an 'accessible' room for some reason. It was old and in need of refurbishment. I had requested 2 beds but there was just one small double. Very basic.

Warm welcome when we arrived clean and tidy bed and room very cosy 100%will go again looking to return with our son to visit the anfield football ball stadium

Hotel room and service was excellent, although hotel doesn’t look great outside it was a pleasure to stay at.
I’d happily stay there again

Chair and pillows badly stained. Holes in towels
There was no privacy screen so when lights on the street traffic other rooms and people in car park could see in room

Have stayed here for many years but now frankly it needs either a full refurb or demolishing. It is so dated, carpets and furnishings are dirty, not even spare loo roll in the bathroom. Restaurant and bar now also shut early. Was also told had to pay more for a twin room. Breakfast was rubbish and not worth 10.99. Wake up premier innn as plenty of good deal hôtels I. Liverpool including breakfast for less Will never stay here again.

It is portrayed as being a nicer hotel than it is in person. Pictures are dolled up.

All in all a pleasant stay, but the rooms are too hot during the night, and affected our quality of sleep.
The staff were very helpful and pleasant.

My family and our friends family stayed at this hotel for 3 nights in August. (11 adults 5 children)
The location of this hotel is spot on you have easy access to many places, all amenities close by.
The atmosphere at this hotel is relaxed and chilled.
Rooms are of a decent size, well maintained and clean, rooms are currently being renovated, we stayed in one of the older rooms and I have no complaints, our son and his family stayed in one of the renovated rooms, they are stylish, spacious and modern.
This stay was very inexpensive and total vaule for money, we paid £132 per room for 3 nights stay with breakfast.
For us breakfast is a must so we always include breakfast on our trips, buffet style breakfast provide and the vaule for money is second to none.
Staff at this hotel are amazing, friendly and very helpful, they was always smiling checking if we needed anything very attentive.

This is the second time I have stayed in this particular Premier Inn.

Overall, my experience was a good one. Nice, clean, comfortable room. The tv was a little slow to respond, but I know nothing can be done about that. Shower was good, and easy to use.

I had breakfast every morning, and a meal on two evenings out of four. On the first morning, breakfast was self serve, but the next three mornings it was ordered. Food was good, never had any complaints about the food at Beefeater.

Onto the not so good stuff. Despite my mobile coverage in the area being good, my 5G in the room was virtually non-existent, and the in-house WiFi wasn’t much better.

I asked to my room to be serviced, but all that was done was that the bin was emptied and the towels replaced. The tea/coffee/milk wasn’t refilled, and the bed wasn’t made, mugs not washed etc.

When I flushed the toilet, or when the shower was on, it was as if the water was coming in waves. It’s hard to describe.

I feel the place could do with a bit of touching up, here and there. There were patches of missing wallpaper on the corridor, paint peeling at the skirting board.

Having said that, this was my second visit and I’m confident it won’t be my last. It’s a nice, safe place to stay, close to local transport and amenities. Close to Aintree (good for the racing) . The staff are lovely and friendly, and couldn’t be more helpful.

The staff are so welcoming and accommodating - special thank you to Lauren for going above and beyond to help me! Lovely hotel

The whole place looks run down, cigarette ends and litter everywhere,
Bedroom had splash marks running down the walls,
Scuff marks, Paint missing from walls.
Cobwebs everywhere, very dusty
Only 1 single socket in the room (2women trying to get ready at the same time was a nightmare)
Very hot weekend no air con available (completely turned off)
Fan in room fell apart when tried to move closer, again red hot room and had to unplug fan to get ready to go out as this was only socket in room

Breakfast area: very very untidy other guests just left things on tops not in bins, other peoples cereal, pastry and toast crumbs everywhere left in the clean bowls which were undeneath so had to clean out before using bowls, feel staff need to of kept on top of this.
2nd day at breakfast had to stand and wait for cooked breakfast as there was no eggs mushrooms or bacon available asked a member off staff she replied: well it’s not my fault it’s busy !! (Not what I really wanted to hear)
I have stayed in the premiere inn many times but feel this was definitely below standards

Friendly helpful staff room clean comfortable bed all that you need for a few nights away. Beefeater restaurant highly recommended

Staff are very friendly and helpful and welcoming when we got there the accommodation was lovely and clean had no issues or

Worst experience of a Premier Inn ever. Reception lady was very rude, dismissive, abrupt, blunt and unfriendly. Not a good welcome at all. It totally spoilt our stay.

Usual Premier Inn offering, but beginning to show its age.
Main issue was that we had booked a family room for me and my son. On arrival found only one bed to be made up. This was 'sorted' whilst we had a drink next door.
However, it became apparent the followiong morning that they hadn't checked the towels when making up the second bed, so we had to get by on a single towel and the floor mat.
Air con would have been useful given the room was over 28 degrees.
Very friendly staff

Stayed 13-14/08/2025.
Woke up during the night to use the toilet and saw a large crawling insect appear from behind the toilet, what looked like a cockroach, approx. 1/2 inch in length. I was unable to catch a picture as it it quickly moved out of site. In the morning there was many insects crawling around the bathroom surfaces. These I did get a picture of.

Reception staff member dismissed my report and said there was nothing he could do.

I was due to stay another night but checked out immediately. No refund or any form of resolve was offered. Not even a refund for checking out a day early.

I won't be staying there again.

Stayed a night at premier north and receptionist Jaqueline was so helpful and warm and welcoming I’ll definitely stay again when I’m in Liverpool again

Stayed Saturday 9th August as visiting relatives in Aintree. Had some doubts as some of the recent reviews are mixed but I couldn't fault anything, Plenty of car parking spaces, car registration process was easy, then we had a very polite and friendly greeting from Jackie and Debbie. Hotel was clean, bedroom tidy and bed comfortable. We were eating out with relatives so can't comment on food quality / service but we did have one drink and the barman too was polite and friendly. The food we saw being served looked fine. There is a certain level of standard and service expected at a Premier Inn and this was evident. If a guest wants air conditioning, ask before you book; if you expect to arrive at 18.00 on a Saturday and want to eat, book a table - common sense as you wouldn't expect to walk into many restaurants on a Saturday evening without booking. Most hotels could do with a freshen up every year but that's an expense. I've stayed at 5 star hotels in London and you do occasionally hear guests in the corridor or the room above / below just like you do at home. If it's bad, complain and let the hotel react / respond. I'd stay again.

When we arrived at the back of the hotel after following sat nav we were worried about the quality of the rooms however we could not have been more wrong. A very friendly greeting on arrival made us feel very welcome and then the rooms were spacious, clean and comfortable. Staff were knowledgeable about the local area. The staff in the adjoining beefeater were efficient and welcoming and the food was brought quickly and really good quality. Staying outside the city wasn’t a problem as having on site car parking was a big bonus for us and a train station less than 10 minutes walk took us directly into the city. Would not hesitate to recommend

I would prefer to have spent another £70 and went to the premier inn @ Liverpool centre. This is a very dated hotel, I have stayed at many a premier inn as I travel with work, but when coming with my family I was very disappointed. The bed was the worst sleep I have had from a premier inn, the bed was awful. You could hear the person above us walking around, using the bathroom and moving chairs which was very irritating. There had been a drink spilled on the wall and carpet which hadn’t been cleaned. I would not use the beef eater for food. We checked in at 18:00 and was told by the restaurant they were full until 20:00 so had to find a table in the bar area. While we were waiting for food there was 16 empty tables which were still there at 9 o’clock when we left. We ordered fish bites off the kids menu and when they arrived, they were still frozen so we sent them back. Poor service from the restaurant.