Premier Inn London Dagenham

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I had a great stay at this hotel. The staff was friendly and helpful, the rooms were clean and comfortable, and the location was perfect for exploring the city. I would definitely recommend it

I had a very pleasant stay at the Premier Inn Dagenham. The staff were friendly, professional, and always ready to help, which made the whole experience very comfortable. My room was clean, quiet, and equipped with everything I needed for a relaxing stay.

The hotel is well located and easy to access, and the atmosphere inside is calm and welcoming. Overall, great value for money and excellent service. I would happily stay here again and recommend it to others.

Very satisfied with all experience. Clean room, very comfortable beds, friendly staff. Recently renovated.Highly recommended .

Very cosy Atmosphere, highly recommend
Good location, friendly staff. Rooms are tidy and very clean in good value. Happy with the stay

If you are looking for hotel with unusual, helpful service then it’s the right place for you. Home-like atmosphere, rooms are super clean, spacious and in good condition. I’d give 5/5 for that place but for stuff even more than that ;)

The hotel was very comfortable — the rooms were clean and well-equipped, and the staff were extremely friendly and helpful. Breakfast was tasty and varied, and the location was perfect for exploring the area. Special thanks to Edyta for her exceptional kindness and professionalism. I would gladly stay there again.

I had a great stay at this hotel. The staff were friendly, the room was clean and comfortable, and the location was very convenient. Everything exceeded my expectations. I would happily stay here again.

After a **5.5-hour drive**, the last thing I expected was to be greeted by reception staff who behaved more like **prison officers** than hospitality workers. Despite already checking in online, I was met by **two incredibly rude staff members** who literally looked at each other to see who would be bothered to serve me. No welcome, no warmth, not even basic courtesy. They handed me a key card with attitude, barked at me to pay for parking, and offered **zero directions** to my room.

I paid for a **Premium Plus room**, and although the room itself looked nice at first, the **lights were flickering constantly**. I thought it was just a minor issue—until the entire **electrical system failed**. Since the room had **no phone**, I had to walk all the way back downstairs to report it.

And that’s when things went from bad to unbelievable.

The same rude reception staff looked me dead in the face and said, **“What have you done?”**—as if I had somehow caused the power failure. I explained I hadn’t even plugged anything in, yet the attitude continued. Both of them huffed, puffed, and acted like checking the problem was the biggest inconvenience of their lives.

They spent **25 minutes** playing with switches while I sat in **complete darkness** and watched my food go cold. After nearly 30 minutes, one of them **laughed** and said, “Well, what are you going to do? We don’t have any more Plus rooms.” The level of disrespect was shocking.

I asked if there were any unoccupied rooms that hadn’t been checked into yet and was told **“No, because they’ve already paid and we can’t let them down.”**
So according to this hotel, **I paid too, but it’s fine to let me down.** The staff even admitted this outright.

Eventually I had no choice but to accept a **downgraded room**. They didn’t offer to help move a single bag. I had to make **three long trips down the corridor** on my own. Any decent hotel would have offered help, especially given the circumstances, but not here.

The next morning I spoke to the manager, expecting at least a proper apology or partial refund. Instead, I was offered **£9 back for parking.** That was it. No compensation for the downgrade. No acknowledgment of the awful service. Nothing.

This hotel clearly has **no concept of customer service**, no accountability, and no respect for guests who pay for upgraded rooms. The behaviour of the staff was rude, dismissive, and totally unprofessional from start to finish.

**I will never stay here again, and I strongly advise others to avoid this hotel.**
If you value basic courtesy, working electrics, and not being spoken to like a nuisance, choose somewhere else.

Value for money

Paid for a family room for 2 nights but was given a small family room not the same as my other family members that booked family rooms. ( there family rooms were bigger ) no table in my room. Receptionist had a face on like she didn't want to be there ( maybe get a new job if your unsatisfied with your current one ) I've stayed here before and it was OK but I wouldn't stay here again unless it was FREE. Do yourself a favour and book a different one!

Got there and told no restaurant it was closed. So everyday had to go to another premier inn for breakfast. I had booked breakfast but because it was a promo was told no refund and have to go elsewhere otherwise no breakfast. Then got into my room and there was a noisy machine stopping me sleeping. Went and complained and they said they had done something but it did not fix it. So could not sleep so that was disappointing. It was very disappointing overall. It looked clean. But bed was not to my liking. Location a bit far out and walk from tube. There was no atmosphere don't know what i am supposed to say about that.

really enjoyed every stay at Premier in Dagenham.

The staff are awesome—always helpful and friendly, making you feel right at home.

Rooms are spotless, clean, and recently renovated.

We had an absolutely amazing time at Premier inn Dagenham. It was a fantastic hotel stay. It was 6 minutes walk to the Dagenham Dock train station and 18 minute by train to central London, which was incredibly convenient for our travel.Room was clean and we appreciated the comfortable bedding, the staff were incredibly friendly and helpful, from the moment we checked in to the moment we checked out. I can't fault the place and will definitely be going back. I highly recommend this Hotel for everyone visiting London.

From the very first moment we arrived to the very last, we enjoyed every second of it. Beds and pillows were so comfortable we didn’t want to get up in the morning.
The staff at were incredibly welcoming and attentive.

Great friendly staff, very clean room. Would recommend. Reception staff were very friendly and helpful. Check in was very easy

The staff is amazing quick check in room is clean absolutely live to stay there shop are close station is close great place to stay we stayed in premier in plus room beautiful hotel

The hotel was spotless and the service was excellent throughout my stay. Edyta was especially kind and helpful, which made the experience even more enjoyable. I’d definitely recommend this Premier Inn for anyone looking for comfort, cleanliness, and great service.

Cleaning and Service are at a high level.
Very clean hotel with excellent service. Edyta was especially helpful and made the stay even better. Highly recommend this Premier Inn!