Premier Inn Portsmouth North Harbour

been coming here for a few years, now charge 3 pounds per night for stay i will not be staying here again stay somewhere else money grab

I was served by a polite young man, he was very patient taking my order due to my stutter. I will definitely be visiting again soon.

We have had a thoroughly enjoyable stay.
The staff have been consistently friendly, helpful and efficient. The room was in good condition, very clean and warm with minimal noise.
The restaurant offered a contemporary and tranquil environment with excellent quality food and drink. An excellent experience overall with not a single negative.

Stayed here for the weekend for the first time. Got welcomed by Rob at check in, he was lovely and a real credit to the team. Had breakfast + dinner every night, served by Punam at breakfast and Michelle at dinner. The food quality especially for dinner was great. All the staff we met were great and really made our stay. Our room was clean and had everything we needed. Our bedside lamps didnt work but reported it to reception and they changed the bulbs straight away. Nothing was to much trouble for the staff at all. I love that you can help yourself to irons and ironing boards in reception and also lots of tea and coffee too as i there is never enough in the rooms for our liking. They really made our stay great. We will 100% be back again.

The hotel provided a comfortable night's sleep. Room had no natural air as windows were sealed, so would have preferred to be able to have some 'fresh' air.
Air conditioning made the temperature more comfortable.

We have stayed at Poole North a few times and think it is the best option in the price range. The rooms are always good * - large comfortable beds, good sized reasonably new TV, air conditioning, quiet at night, coffee and kettle; fast, reliable, free wifi.

The bar and restaurant facilities are also generally good. OK, it’s not a Michelin star restaurant but the food is good, the staff pleasant and helpful and the prices quite reasonable. There is plenty unlimited breakfast is particularly good if you’re hungry.

There is plenty of free parking at the front of the building so that is not usually* a problem.

* we had one (last minute) stay where the only rooms available were on the ground floor and for accessible use (lowered bath, emergency cords etc). Unfortunately these rooms are quite poor compared to the usual rooms; smaller, not as well maintained and lacking some of the frills. This seems a bit unfair if you really are disabled and maybe the company should look at this. The car park was also completely full that night so we ended up in the one remaining disabled parking bay as well. Seemed justified in the circumstances.

For how much I paid, I got a well kept room and lovely service, food was cooked to a good standard too

Parking can be a little limited but no real issues with it

This was my second stay and again the room was spacious, clean. The beds are sensationally comfortable and the room very quiet. The air conditioning worked very well too as I normally like to sleep in a room with an open window. Most of all the staff are friendly and helpful without exception, which was great!

We had a very nice weekend staying in the hotel. What really stood out for us was that the staff were helpful, professional and very friendly.
Breakfast was good with a good range of foods to choose from. We eat in the hotel one evening and were satisfied with what we had. Overall the hotel is well run and good value.
Good points. Comfortable bed's. Spacious rooms. Ample free parking. Great staff.

We have stayed in many premier inns the past 20 years and this was the first time we have stayed at Poole North. We have stayed in the past at the nearby Holes Bay so we decided to try this one.
I tried to book in on the screen in reception (one was not working) and it did not recognize my name or booking reference number when the bar tender said that he could book myself in.
The receptionist was very pleasant checking in and stressed that if we wanted to eat in the restaurant to book. Looking at the prices myself and my wife declined as we thought it was very expensive (£15.00) for just a plain burger.
The room (room 7) was very clean and tidy, but we noticed there was some mould on the bathroom ceiling. We then discovered during the night the air conditioning could not be reset for some reason, this led to a very hot uncomfortable night for myself and my family. We managed to get the control box to work to enable the temperature to be turned down in the morning and we had a more comfortable second night.
As we was staying for only two night we never complained also when we went past reception which doubles also as a bar area the person on was busy serving drinks. Despite the minor faults we enjoyed our stay at this hotel, it is a lot better and more modern than the nearby Premier Inn holes bay. We will stay at this hotel again.

The Carpenter Family

I'd booked one night at the premier Inn whilst visiting my parents on Hayling island.
I arrived after a fairly stressful drive but was greeted with a smile which was nice.
Check in was nice and quick. Had to pay £3 to park for one night which I didn't think was too bad.
I'd paid for the meal deal - evening 2 course meal with a drink and unlimited breakfast.
The evening meal was nice but I have had nicer at the Brentwood premier Inn.
I had a room on the first floor which was very comfortable and I had a good night's sleep.
I went down to breakfast at around 9am by which time the "continental" elements were fairly short in supply. I had granola with fruit and yogurt and a couple of croissants. I didn't have any of the cooked breakfast items so can't comment on that.
I would say that the price for a continental breakfast is quite steep for the variety on offer but I had been happy to pay for the meal deal for pure convenience.
The staff I encountered were all very friendly and helpful and as a solo female I felt very safe.

1st time staying at a premier inn. Everything from check-in to leaving was superb. The check-in was so easy. The room was huge with a lovely bath and yes the bed was so comfy. Very clean. Breakfast was lovely and we had 2 evening meals. All staff were so friendly especially one lady (Didn't get her name) she was seating you at breakfast (she had curly black hair in a ponytail), so jolly and spoke to everyone and was great with any children. This lady is an asset to your business. We will definitely use premier inn for our next travels.

Firstly I stay in the premier inns at least five times a year,but this one was absolute chaos.Room 142 . Arrived very late due to a traffic accident on the M6. Pressed the buzzer for access only to be met by an abrupt receptionist,finally got to our rooms and the door entry key card didn't work back to reception to be met with the same rude women who blamed the system for not working, the next morning the bathroom shower and bath drain pipe under the bath panel leaked flooding the bathroom floor I had to hastily get dressed and run to reception,they send a plumber up he had to remove the panel in order to fix the problem, he then got towels of the house keeping lady and we both mopped up the water by the time it was fixed and I was able to re shower, I had missed the breakfast time slot.No apology or explanation then the rest of the stay was equally bad. Noisy hen party revellers on the floor above stamping there feet by having a room disco,at 2 AM.I paid £10.99p for a breakfast that was chaotic to many guests and not enough staff to come with the people wanting the full English Breakfast, hardly any items on the hot bed counter. Foodstuffs coming out at different times with a five minute wait for the items listed on the menu, I gave up and settled for just Beans on toast and a latte.The staff were very stressed and clearly didn't know how to cope with the chef shouting in the kitchen clearly not able to meet the demand of getting the food out to the customers! This is a big premier inn in future I would pick a smaller one because this one is clearly no good at coping with a fully booked hotel.And the reception staff should be re-trained in customer service!!

Ample parking, easy to check in and out.
Room was clean and bed was comfortable.
Only issue was the bathroom was very smoky in smell and off putting

I have stayed here before and had no issues but upon arrival I was informed that I needed to pay a parking fee to stay at the hotel, which I think is disgusting considering I had already paid to stay and nothing was mentioned upon booking. Also there is nowhere else to park for free as the hotel is next door to a busy motorway junction. I fully understand registering your vehicle if you are visiting as this is to deter other people from using your parking but what I don't understand is why you charge for something that there is no need for. Secondly on the morning of departure, hot breakfast was not avaliable due to a problem with the kitchen ovens. Obviously Liquid refreshments were available alongside a very small choice of cereal but considering I paid for a Full English Breakfast and this was not avaliable, I was not offered any compensation for the charge of £10.99

Perfect stay, friendly staff,very helpful,restaurant just couple minutes away,will be back next year.perfect stay

Positives:
Staff are welcoming, flexible and resolve problems quickly
Beds are comfortable; bedding and towels changes are clean and on request
Self serve replenishment of tea/coffee/milk
Yoghurt now served in large containers to avoid unnecessary plastics
Breakfast was served hot and replenished regularly (£10.99); good vfm since unlimited
Self check in is convenient
Amazon lockers are useful for delivery pick up for longer stays

Even better if:
Head office need to ensure carpets are deep cleaned regularly; visibly dirty and corridors smell
Water flow is too fine in the sink taps so it’s difficult to wash down basin and fill sink quickly
The double rotation of the shower controls is annoying and cumbersome.
Soap dispensers in the showers just trickle down the side; a poor design
New parking charges increase stay costs
A range of complimentary tea bags are available
Hairdryers need updating; multi speed/temperature settings

It's our first night/time here. The food was amazing. Good value, good portions. Lovely friendly atmosphere here, staff very helpful. Our waiter Kieran was so lovely. Room is a nice sze and clean, bed nice and comfy.

Warm and helpful staff nothing was too much of a promlem ,it was dealt with immediately.
I would call out to the staff in the restaurant and reception at the time of visit 22/10/25

Amazing staff really attentive and a very clean room. Breakfast was hot and a lot to choose from. I will definitely be staying again