Premier Inn Koeln City Centre

Kool

Visited recently and it was amazing! The vibes are immaculate and the reception staff are extremely helpful. I was helped by Louise on the front desk. Lovely girl and very polite. I will be visiting again as the rooms are extremely comfortable :) xxx

Tracy and Kelly were great. Kelly went out her way to make sure everything was made easy for my stay. Both a credit to the company.

We had a comfortable 1 night stay here. The room was spacious, clean and comfortable. The bed was really comfy! Bathroom wasn’t amazing, but it was what you’d expect from a premier inn. There’s a miller and carter directly next door which was really handy after a long drive! Breakfast was fab, I think it was around £10 each for unlimited hot breakfast and couldn’t fault it. Staff were friendly. Vending machine in reception was a bit steep, £2.70 for a small bottle of water!

Rooms very dirty cob webs and walls dirty , bathroom was dirty very thin walls lots of noise, hard beds no view from window just brick wall

Room was clean and spacious but toilet was bizarre .. like a child seat on an adult loo so it was ill fitting and uncomfortable. Staff are helpful and welcoming on check in. Breakfast at Beefeater was lovely but wouldn't have dinner if we stayed again(tasteless and dry). Short distance by car to Lemon Quay for shopping and restaurants.

All team working very accommodating and polite, Tracy (without a E) very professional & helpful with all the guests and making sure I had enough toilet roll for my snotty nose

Had a quiet good night's sleep Excellent breakfast served by Thalita, who was so helpful. Parking easy and adjacent to A Carter and Miller steak house which is also very good.

Absolutely amazing service banging rooms had a banging experience the food was amazing also and Tracy was a great member of staff

Absolutely amazing staff were so helpful and on hand to help with everything. Tracy in particular went above and beyond

Warm welcome on arrival. Basic room but very clean and quiet with a very comfortable bed. Surprisingly good breakfast.

I’ve never ever been the guy at the reception was very nice on arrival the bed was lush to I slept really well enjoyed the bath the morning staff at breakfast was very polite and happy food was yummy we really enjoyed it and defo go again on our visits

One women stood out in particular named Tracy. I had a formal meal and stressed about sorting out my tie. Tracy with a bright beautiful smile came over to help. She said she was unsure but tied it exceptionally well. I was flattered when she said “you scrub up quite well”. Tracy 100% deserves a pay rise and the best treatment from all customers.

The Hotel in Truro is nice and Clean I’ve been here many times and I always ask my company to book me hotel here is really nice and the staff are friendly

Our room wasn't clean, there were sick or some sort of awful looking liquid all down the side of the wall and skirting board beside the bed. We paid over £90 for a one night stay and all we could hear all night were the fans outside. They go off around 5.30am - they're super loud so if you actually want to sleep here, you'd have to close the window and suffocate. We had the worst night sleep with such a busy day after so wasn't pleased at all. Parking is horrendous we were lucky to find a spot to park after driving round 3 times. The carpets are really worn and feel dirty, it's very tired and has a fusty smell throughout the whole building including the room. Will not be returning. Gutted as we paid nearly £90 for our room and over £80 for my family's rooms, we didn't get our money's worth at all. The only good thing about this hotel is the breakfast. Worst nights sleep ever. This place will be taking in thousands too as loads stay here for harry potter tour, like ourselves. Yet they haven't updated anything there. Carpets are disgusting, stains up the walls, loud fans outside keeping you up all night, no air con yet the prices reflect a higher expectation. Disgusted.

Mark was an absolutely superb host making sure the vegetarians in our group were catered for. Professional and helpful to the 8th degree and a total credit to the company. Hotel was spotless , room and bed were beautifully comfortable. The only observation was a slight musty smell in the corridors, maybe time to deep clean the carpets? Breakfast buffet was absolutely delicious, went back for more! Thanks to all the staff. We'll definitely be back.

Only had a short stay of 2 nights, the room was clean, bed was comfortable, staff were pleasant, unfortunately heard the room above (creaking floorboards). On the upside we would like to mention Hasna and the other lady (whose name we didn't get) who looked after the breakfast shift. We have always had good breakfasts at Premier Inns, but my husband and I feel it's the staff that make it enjoyable and these 2 ladies did that.

We've just come back from a great weekend stay for the university open day. It is very conveniently located for the Penryn campus. The staff here were fantastic, super helpful and friendly. The hotel itself could do with some updating it looks a little tired on the outside with a faded sign. But overall a great stay and would stay here again if we're down this way again.

Always great welcome from Tracy Kelly and all on reception. I stay here for couple nights a week for work. Great new rooms. Its home from home

We've stayed at this hotel a few times. This was definitely our worst experience and we will probably not return. We felt it was looking tired, and there was an air of "not bothering to look after the guests". We were there for 3 nights. Our room wasn't serviced in that time. It was not made clear to us that we would need to ask for this if we wanted it (if they even did that). Bathroom smelled musty. (Our other family members staying there had a worse experience of musty bathroom to us.) Our toilet seat wasn't the correct one for the toilet bowl. Other family members reported the same for their toilets. There was building work going on, which we were notified about, but we didn't expect all the trades vehicles to be parked in the guest spaces, when we could see a nice area they had fenced off that they could have parked in.
The food was acceptable and service mostly ok, but for what we paid we felt it was overpriced and they need to take a serious look at what they're offering and the price. I'm sure my other family members won't be returning either.
The chairs in the bar area of the Beefeater were in need of repair.
Note, this hotel does not have a lift, but we were on the ground floor this time.