Premier Inn Burton On Trent East

room was so hot that we got no sleep , turned radiator down but was still very over heated, asked reception staff and was told it was automatic , left the place very tired, its a shame because it was clean and staff were very helpful

Rummet var av relativt enkel standard, men rent och hade sköna sängar. Hörde ingen trafik, eller andra störande ljud. Den hade allt, förutom en toalettborste. Frukosten var bra. Man fick beställa den varma maten, vilket gör att den inte står i rumstemperatur. Det tog ca 10-15 minuter att få maten serverad och då var vi där under en helg med mycket folk. Medans fixade vi kaffe, rostade mackor och åt av den kontinentala buffén. Trevlig personal också, så vi kan absolut tänka oss att bo här igen nästa gång vi ska hälsa på familj och vänner!

Don't arrive before 3pm or you will need to pay to drop off your luggage or freshen up.
Adequate parking spaces but the EV charging point was out of order, so had to drive back to town.

Comfortable and excellent staff and food. Highly recommend. Pleasantly quiet. Lovely area for walking and plenty to do.

First impression of the hotel was not great, however the check-in process was smooth and welcoming, and the staff went above and beyond to make sure everything was perfect throughout my stay.

Before we arrived the staff were aware that we were there to meet our first grandchild. In our room they had kindly left a card and gift for him.
This really was the nicest surprise that these very thoughtful people spent their hard earned money on a gift for strangers.
They really made our visit special by doing this and it was very much appreciated.
Extremely thoughtful, thank you so much.

Clean room, friendly and smiling welcome from Michelle on arrival. Definitely be back. Food was great. Plenty of choices

Our stay was good, as usual. Michelle really looked after me and my two kids, made sure we had everything we needed for a comfortable stay. Thanks!

A great hotel which is quiet and the staff are very helpful and friendly. Michelle was a great help. The rooms are clean and great for families

Brilliant experience, great staff and the rear patio and gardens were a fab surprise, so calming and chilled, for a drink outside.

The hotel is dated and could do with a refurb but the staff make up for that, hotel room spotless, all very friendly staff from check in until leaving and a lively pub attached to it which isnt the usual Premier inn pub, it was lively and friendly. I wouldn't usually leave a review for Premier Inn as I stay in them weekly but felt this hotel deserved a good review.
I would definitely stay again if working in the area.
Keep up the good work 👍

Never again people smoking in hotel setting fire alarms off scared for my family running out the room to smell smoke need to improve this I had zero sleep for the cost to come out my pocket

We had a fantastic night staying at this hotel. The staff were absolutely brilliant especially, Michael, Alison and Caroline.

The stay was spoiled by the fact there was no air con in the room only a desk fan and it was an incredibly warm night but other than that the room and stay was good for what was needed. Location and parking were ideal and has a restaurant next door

Booking was brilliant, receptionist michelle went above and beyond for both me and my partner who had travelled almost everywhere and could find nowhere for the night we rushed there and didn’t actually even book she helped us quickly and effectively, even going as far as to help my partner to food and drink on the house as she was feeling severely unwell the room was quiet out the way and clean from top to bottom props to the lovely lady michelle!

Requested ground floor room and was accommodated. Room as always clean and comfortable. Reception staff helpful. Particular shout out for Alison who searched for a phone charger as I had forgotten mine. Thanks again. Down side Friday price £89 stayed Saturday for 1 night £145

We would just like to express our sincere thanks to Alison on the reception desk for all her help and assistance in liaising with the adjoining restaurant due to an evacuation during our meal. Alison's customer service and professionalism is a credit to her and the brand.

Please don't be put off by the very tired appearance of the premises. I had a lovely welcome from the female member of staff that met me on arrival. Inside the property the rooms were as good if not better that those one might expect from any other Premiere Inn, clean tidy and fresh. The views I had, over looking the well manicured bushes and shrubs of the lovely surrounds were lovely and gave it an almost continental feel, I could have been in central France! On leaving the following morning, I was given a lovely send-off from member of staff Michelle as other house keeping staff were already busy preparing rooms for the next round of Guests. Thanks you Michelle and you colleague who checked me in in a 'nothing too much trouble' manner.
The management just needs to make some much needed investment on the exterior of this very comfortable hotel.

Excellent facilities. Very clean! Staff were friendly and nothing was too much trouble. Quiet in the hotel. Had comfortable bed which meant a good nights sleep. Everything you need was in the room such as extra pillows. Would highly recommend a stay!

We stayed one night the hotel was what you would expect from a Premier pretty decent. However Michelle the member of staff on reception was fantastic so lovely couldn't do enough for us what a gem. She was very friendly nothing was to much trouble