Premier Inn Dunstable South A5

We had an excellent stay at this Premier Inn. Booking was easy online and a decent price. We were welcomed and signed in efficiently and in a friendly manner. When we got to our room we found that a care packaged of drinks and chocolates were left for us and it made us feel very special. The room was clean, tidy, and comfortable. Breakfast was freshly cooked, really nice sausages and lots of choice. Excellent coffee machine too.
5/5

Clean large rooms , helpful staff , always a pleasure to stay here . Staff always go the extra mile ,quiet location , easy parking .

Very clean, comfy stay with lots of little touches that made our visit feel smooth, easy, and pleasant.!!!!!!!!!!!!!!

As usual we chose premier Inn . The previous times were at Markyate but this time the Horse and Jockey Luton South. Fire doors were propped open. Our bedroom was what we expected but the bathroom was very stained. The plughole surround was brown as if a gallon of tea had been poured down and not rinsed. The WC was badly stained brown at the bottom. It needed bleach or an eco equivalent. I was born in Luton and know very well the hard water problems. This was more than that. If we had not been so tired I would have asked for another room. Could definitely hear the planes more than at Markyate . We didn’t go back to Markyate because we feel it had gone from bad to worse the last visit.

Friendly front staff room immaculately clean 1hr from London would highly recommend hidden gem will use again. Thanks

Wonderful easy check in, thanks Ella.
Room basic and comfy, all you need.
Breakfast service was excellent.
Ideal location for a day in London at a conference.

1st room hadn't been cleaned at all, half a cup of coffee on the table, duvet all over the place, unmade. Moved to a new room and the soft pillows in the pack were unsealed, no cases on and filthy. Overall the hotel wasn't bad, but cleanliness definitely needs looking at.

Customer service is great. Ella is lovely and very welcoming. She was very attentive to any questions I had. The room is really tidy and clean and will definitely recommend.

The premier inn chain is generally very good. This one had the good clean comfy bed and overall it ticked the boxes. The pub next door for dinner or breakfast was a bit of a let down as it really needs a total refurb and it just lacked that nice comfy vibe, very mish mash. It was alright for a Luton fly package.

The hotel itself is an average Premier Inn. What makes a stay here is the Top Table staff. We arrived early afternoon, starving hungry, and Jenai met us with a huge smile and led us to a table. One of our party is ceoliac and Jenai provided a file of allergen information, a steer on using the QR code for further details and was generally super helpful.

At breakfast this excellent service continued. Tina, working singlehandedly, was like Mary Poppins. She was everywhere, providing everything quickly and with such a lovely, friendly demeanor. Again, Tina fully understood the challenges of being ceoliac and was so helpful.

So, an average hotel but super professional staff.

From now on, if there is a Premier Inn, I'm staying there. The bed is comfortable and doesn't feel like it's been slept in by a million people. The room is spotlessly clean. Tina did our breakfast and could not do enough for us! Jenai looked after me in the restaurant in the afternoon and was very helpful,polite and professional. My colleague is a celiac and Jenai ensured she was taken care of properly.

I have spent 3 weeks here and have nothing but good words for the accommodation and staff. The food (especially the breakfast) has been excellent as has the internet connection. Special thanks to Ella whose professional yet friendly attitude deserves an extra mention..

Donna& Sinead are very polite receptionists. Lovely hotel and very clean.
Would recommend this hotel and stay here again

Restaurant not available, but nobody informed us even though had a booking. So well done premier inn for a brilliant own goal, instead of informing bookings and offering alternative arrangements. 0 out of 10 on this occasion. Left starving and up creek without a paddle.

Lovely experience. Clean room, comfy bed, nice restaurant next door.
Receptionist Ella extremely helpful! She went above and beyond for us which was greatly appreciated.
Perfect location for Luton airport.

Premier Plus Rooms are first class

I had a difficult trip down but Sinead on reception made my booking in experience as smooth as clockwork which was greatly appreciated

Great stay, Sinead was lovely and helpful during check in and the room was clean and comfortable. Perfect for a one night stop over

Nice warm welcome on arrival. Lovely clean room with spacious bathroom. Handy for Luton airport and pub is next door which is great.

Donna was very friendly and helpful with our room check in. We were allocated convenient rooms to the car park and the next door pub.

We checked in and at first the room seemed fine. However, when we returned around midnight, we found our hotel room completely flooded. Water was leaking from the light fitting and the fire alarm, soaking the bed, duvet, carpet, and even our personal belongings. Several of my items were damaged, including £117 shoes, an Apple Watch that no longer turns on, my handbag, backpack, suitcase, and even birthday present were damaged

We reported this immediately, but it took over an hour before we were moved to another room. The replacement room was smaller, had no air conditioning, and felt like a downgrade after everything that happened.

This was absolutely unacceptable for a hotel stay.Based on my experience, I cannot recommend staying here unless significant improvements are made in both maintenance and how serious incidents like this are handled.