Premier Inn Köln City Süd

I arrived 1 hr before my 3pm check in,, and was told if I wanted to go into my room I would have to pay £15 charge,,, I thought this was ridiculous as my room was obviously ready,, other than that room was great, small dining area was fine as it wasn't very busy but could be quite hectic in peak season, breakfast was good,, freshly cooked and plenty of choice,, again parking wasn't an issue for us as hotel wasn't full,, staff were friendly,, location was fine,, overall I would book another premier inn,,

The place looks like Starlag 13 as you drive in, because the adjoining restaurant is boarded-up and fenced off. Check-in took a while. Our room was pretty standard PI, so no issues there. The receptionist suggested we go to the local pub, rather than eat at the PI. The food there was plain, but good value for money.

Get a room facing the car park; rooms on the opposite side suffer from the motorway noise all night long.

We secured a good rate, so a good valued stay.

The girls at reception were very helpful and friendly. Good clean facilities on site.
I had a restful and peaceful night.

We were visiting Family in Huyton. We booked online. Arrived about 7pm. We were greeted with a smile. Room was immaculate, as was the bathroom, WiFi was easy to access & very good. Bed was so comfortable & there was extra pillows provided. Went for breakfast in the morning, it is small but spotlessly clean & all you want for continental and traditional English. Chef was a good one & staff amazing. Julie * Jenny were great. We will definitely be back

The main restaurant was closed and the site looked derelict on arrival. I thought I'd come to the wrong place. The 'interim' restaurant was small and not well-equipped with a limited menu which was largely oven-baked food. There was no warning of this when booking and the meal deal prices were the same as the standard offer for better service in other Premier Inns.

Generally Premier Inn is good and great value for money. This wasn't. Book another location if you possibly can.

Normal restaurant/bar closed the kids playground was also closed.
The alternative set up was ok but we would have booked elsewhere if I was aware of the changes to the normal premier inn set up.
Staff where great, premier inn should be thankful for their efforts manning the kitchen and reception at the same time.

Poor stay. The driveway and outside of the hotel is not very welcoming next to an empty/boarded up pub. Staff were friendly and the room was fine. However on the last night of the stay the lights started flickering then the fire alarm went off and we were evacuated outside where fire trucks and the gas board turned up to try and find the issue. We were stuck outside for almost 2 hours then told there was no guarantee of getting back in that night so to find somewhere else. There was no offer to transfer to another hotel. I managed to find another premier inn but this was more expensive. The manager at the hotel told me i would get a refund from the hotel processed straightaway but 2 days later nothing so i had to resort to a call to national customer service to get this sorted. Thankfully they were very helpful and got the refund processed but i would not return to this hotel again.

Everything you want really for a budget hotel. Was only there overnight but room was good, clean and comfy. Staff very plesant.

We had a lovely stay, the staff were very friendly and helpful and everything was very clean. The meal deal was extremely good value. Thank you

The restaurant facility was a small room and a tad cramped, however that was not the disappointment.
Menu choice abysmal
Choice of 3 small plates/starters - chip, tacos, chicken
Choice of 6 mains, 2 different pizzas, 2 curries, fish/chips, pasta
Choice of 3 deserts, chocolate brownie, ice cream, fruit salad

Premier Inn what the hell has happened.

Suffice to say Tarbock is great for a sleep but order a take away.

We stayed as visiting Liverpool for a event great friendly staff clean and tidy hotel shame about the breakfast The English breakfast was cold the bread that was provided for tasting was hard as nails and the worse thing is I’m lactose intolerant and I was asked if I have any allergies but the lactose free milk couldn’t be provided only soya milk which unfortunately I don’t like I understand you can’t cater for all needs but one choice is not good in the 21 century Due to this I couldn’t have cereal or a hot drink and my breakfast was cold I had to wait 15 min for my vegetarian sausage and by this point I had eaten everything else Very disappointed

The general condition of this hotel is very poor. Very dated.
The extract fan didn't work great in the bathroom, meaning it was a very damp and very smelly bathroom with black mould on the tiles round the shower and all over the ceiling and walls. The manager did send the cleaners in to "wipe the ceiling" during our stay, but the mould certainly wasn't gone, and nor was the bad, damp smell.

The pull out bed my son slept on had really seen better days, being very lumpy, uncomfortable and noisy to sleep on.

The WiFi was very, very poor. The result of which meant that the smart tv you've spent money on, didn't work. The picture and sound was absolutely atrocious, unwatchable.

Overall, this hotel was not somewhere pleasant to unwind after a long day and fell so far short of the usual great Premier Inn standards, and needs some much needed tlc.

Excellent as usual, such friendly staff, everyone is so focussed on making sure your experience is the best possible one.
It is very easy to book in the first place online and the rooms are always the high standard we have become accustomed to.
The Breakfasts were excellent and we stayed in for an evening meal which was very good too.
Thanks for such a pleasant stay.

I stayed here one night on business, at checking my colleagues and I were asked to state our nationality. This was a little surprising as I’ve never been asked it before. But have learnt this relates to the legal obligation under the Immigration (Hotel Records) Order 1972.

The staff were all lovely, however the rooms are very in need of a refresh. I had to request an alternative room as the first one given smelt of smoke, thankfully this was addressed promptly and I was given another room. This second room however was not the best as the bathroom had what appeared to be mould in the grout and the complimentary soap dispensers were visibly dirty with a collection of limescale and in need of replacement. Privacy was also an issue as I couldn’t open the curtains as the room faced a main road where there was lots of traffic in the morning. There was a standard breakfast offering in the morning but for an evening meal it was extremely limited with no real heathy options and only tinned wine.

Stayed here on my way to Yorkshire and needed a bed for the night. Location on the edge of a business park. Ignore the now defunct Brewer’s Fayre as you approach - very depressing. The Premier Inn itself was clean, cosy and comfortable and the staff were all outstandingly welcoming, friendly and cheerful. They couldn’t do enough to help. The evening meal was tasty and although a limited selection, it did the job. Next morning’s breakfast was a normal Premier Inn breakfast served by friendly staff. They new Studio - restaurant has been well thought out and I was impressed. As an overnight stop, I couldn’t fault my stay. Thank you.

An excellent Premier Inn that still maintains the standards of Premier Inn in years gone by. Clean and tidy with the friendliest team.
Shame that the Brewers Fayre attached has been closed down but still a warm and pleasant place to come and stay.

The mattress was absolutely gorgeous best 2 nights sleep I've ever had would love it at home.
Hotel location was perfect 10 minutes away from our friends homes.
Food was fantastic and ample choice for cooked and continental choices.
Staff were very friendly and couldn't do enough for you.
Everywhere was very clean and spotless.
Loved the little restaurant that has been added.
Perfect stay and will definitely be back
Very reasonably priced

We have stayed in Premier Inn's many times both in the UK and overseas but this was far and away the worst hotel experience we have ever had. It is very doubtful that we will stay at Premier Inn again after this experience and learning about the Brewers Fayre / Beefeater restaurants being sold off to the likes of McDonalds and replaced with garbage.

Food choices very limited, food of very poor quality (how can you de-hydrate baked beans ??)

Staff are outstanding
Very lovely and very helpful
Stayed here as housing put me here homeless and I can’t fault this team of staff atall! Would like to say thank you for a lovely stay
House keeping staff also very lovely an down to earth very helpful

The pillows were fluffy, the bed had just the right amount of spring to it, there was adequate space for a double room, and most importantly everything was CLEAN. The restaurant meal deal is a real bargain, and the quality and quantity was surprisingly good for a hotel. Lisa and Isabela were warm and professional and made me feel like I was a regular my whole life, returning again to my usual, although it was my first visit.

Their restaurant booking system seemed to take WAY to long (someone should look into streamlining that stuff guys, c'mon), but between a bit of banter and some questions about my day, Lisa managed to make it look like nothing, despite the fact that I was aware she was up to her neck in helping the restaurant sort out their busy dinner period.

Although I witnessed some guests being really self-entitled and nasty about their meals, Isabela never let that get to her, and by the time she came to my table, she was smiling again, recommending me wines to go with my main course.

If every Premier Inn experience was like this one, I wouldn't want to hear of other lodging options.