Premier Inn Whitstable

We’ve just returned from a three night stay at this hotel, and we really enjoyed it. I had asked in advance for a quiet room on the first floor, and thats exactly what we got. Yes, the room could do with an upgrade. There is a lack of electric sockets, including usb ports, the wall mounted heater was a bit rusty, as were a couple of the bathroom fittings, but overall we were very comfortable. Breakfast in ‘The Social’ was up to the usual standards, with the hot offering cooked to order, which is always better than buffet style. However, the overwhelming take away from our stay is how lovely the staff are. They are so friendly and helpful and a big asset to Premier Inn. Izzy in particular made our stay, and she deserves a special award. We will return.

The toilet had not been clean d as there was hairs and urine stains around the rim and back of the toilet. The coffee mugs were stained and there was a stain in the quilt cover.

Spent 4 nights with elderly parents in adjoining rooms- Ellie on the staff was super helpful ahead of our stay and showed me around the rooms to ensure they were suitable for needs. Staff really pleasant and helpful through the 4 days. Rooms clean and warm and had everything we needed. The location was great for what we wanted to do.

I am writing to express my disappointment with my stay at your hotel yesterday. Unfortunately, several issues impacted the comfort and quality of my visit.

Firstly, the thermostat in my room was not functioning properly. Each time we set it to maintain a comfortable temperature, it would reset itself and switch off. As a result, we woke up to an extremely cold room, which made the night very unpleasant.

In addition, the pillows provided were extremely uncomfortable and left me with significant neck pain the following morning. This added further discomfort to an already difficult night’s sleep.

I am bringing these concerns to your attention in the hope that they can be addressed promptly, both for future guests and in consideration of the experience I had during my stay.

Thank you for taking the time to review my feedback. I would appreciate a response regarding how this matter will be resolved.

Of all the hotels I've stayed in, this particular hotel was one of the cleanest and well maintained hotels I've been in. Great example of a Premier Inn at it's finest. The hotel colleagues were very welcoming and helpful. Great facilities. I can recommend the mix grill and then the breakage in the morning. Well done

A great convenient place for visiting Whitstable. Lovely staff and a tasty breakfast.
There's a regular bus into town.

Widnes premier Inn was very amazing the staff was very nice the room was amazing the bed was comfy it was very very quiet as well the staff was very helpful I would complain about was a Wi-Fi and the Wi-Fi still need to resetting once a week to the wife I got faster for the guests

Spent Sunday night the 9th of November my husband and myself There was a double bed and a single divan. I have a back problem and preferred to sleep in the divan but it had no bedding.my husband went down to reception and explained situation. Jamie who was on reception went to different rooms gathered the appropriate bedding came to room made the bed from scratch sheet duvet pillows. He was so kind this young lad and very friendly. I feel he has to get a reward from his manager. Many Thanks Jamie.

The Hotel was as usual Brilliant, The evening meal was Horrendous, It was our wedding Anniversary, my wife and myself was really Disappointed , The Food, Where do I start, The menu was very limited and Basic is an understatement, All microwaved, No Taste, we had one forkful and that was all we ate,, The poor staff were embarrassed removing our plates,

Nice basic hotel but a month after I returned I got a fine for parking my car. Apparently k hadn’t registered my car (because I wasn’t told I had to). The person I spoke to yesterday (3 -Nov) said she would cancel the ticket but I had already paid it because this fine took over 3 weeks and it was the last day I could pay the £60 before it went to £100. I hate these cowboy parking and the businesses that use them. I will be seeking the money back from the hotel through the small claims court so
It’ll cost them a lot more. Needless to say, cowboy parking failed to respond
To my email. Premier inn has lost a customer. Disgusting

Took our grandson for a pizza, staff very good and attentive due to a nut allergy. We were on table 18.

Unfortunately that’s where the positive vibe ends, my mixed grill was rare at best when asked for well done. Sausage was virtually raw, eggs were runny and the gammon was 2/3 fat. Pizza very plain and wife’s chicken burger was okay at best.

We stay at this Premier Inn regularly as we visit family in the area. The staff are lovely and very accommodating, an absolute credit to the brand. The only thing that let's this hotel down is the associated brewers fayre which is frankly awful. Whitehaven has much nicer restaurants, much more pleasant people than you will find in the brewers fayre, try the restaurants round the harbour, or the local pubs please dont take what you find at the brewers fayre as an example of the local hospitality

Whitstable Harbour, great food, pubs shops and more is 30 mins walk from Whitstable Premier Inn, but a stay here is worth it! As is a sunset walk and supper stop off in Whitstable before a latish check in. A taxi up the hill to the hotel cost under £8.00.

The first floor corner room looked fresh and clean and the bed and pillows offered a good night’s sleep. The first floor room was near the floor’s access door which could be heard being used by other guests but the sounds were only slightly irritating.

The room came with a free breakfast deal and apparently some things were accidentally missing from the menu but plenty more was available if not vegan or vegetarian and hungry for mushrooms. Gluten free muesli and bread could be had. Tick.

Julia the restaurant manager, whom I’d seen on duty the night before, was there managing the breakfast with the same energy and grace. She is excellent and the reason for this review. A considerate employee and colleague I think. I commend all Premier Inn staff who seem to stay pleasant and polite despite frustrations from sometimes unreasonable guests.

Comfortable stay in the hotel, staff were extremely polite and helpful. Evening drinks in the bar had a very good atmosphere. The stay was spoiled somewhat by the breakfast the next morning at the adjacent Brewers Fayre restaurant. Lack of plates and cutlery together with slow replenishment of the food made it very frustrating. Saying that one member of staff, Stacey, was extremely helpful and tried her best to rectify the problem.

Brilliant hotel, we stopped here after visting gullivers kingdom which was just a short drive.
room was massive! every staff member we came across were really friendly, Man on reception when we arrived (didnt catch his name) but he was really lovely.
Great location, kids loved it being right next to bowling at only £2 a game on a thursday night too!
Breakfast was good.
Would deffinatly stay again.

Room 11 smelt badly of damp and clear signs of mould growing by the window. Aggravated daughter's asthma. The room issue clearly needs to be resolved and not fit for habitation let alone as a family room. We had to stay in there as hotel was fully booked but staff did move us to another room when one was available. Staff were good but room needs to be addressed asap.usually have no problems with premier inns -this experience was a one off but still a very bad experience

Called in for a breakfast and a rest from the road, were greeted by Jane, lovely lady, very friendly, we were directed to the breakfast area , the food was very presentable and tasted really nice enjoyed all, will return again

Lovely overnight stay, left it too late to book anywhere so was grateful for Premier Inn to be able to accommodate. While the location is not walking distance the taxi services are on hand, £5 only to get to the towns pubs and restaurants so really doesn’t make much of a difference to location. Staff are friendly especially the lovely Julia and Shatia who gave us a lovely bottle of wine for our anniversary. The breakfast was plentiful and hot and again the staff were very helpful.

Overall a lovely one night stay.

We had a great stay at the Premier Inn Whitstable. Good value for money. The staff were all very welcoming and managed to swap us to an accessible room once we realised the shower was over the bath. Breakfast in The Social was good value for money, the hot buffet items was replaced regularly along with the other items. Provided soya milk and gluten free toast on request. All the staff were very friendly and efficient.

We changed rooms as there was a problem with the ventilation and consequently there was quite an unpleasant smell in our allocated room. However, a pleasant young man in reception found us a different room which was clean and comfortable. He was also very helpful with directions.

I’d like to mention employee Izzy, who was handling an incredibly busy breakfast room on her own the following morning. She was cheerful and helpful throughout, even though she was being inundated with breakfast orders and having to clear and set tables on her own. I think someone came to help her towards the end of a very busy session.

All in all, a good night’s sleep in the wonderfully comfortable bed and a hearty breakfast the following morning. Excellent value.