Premier Inn Newcastle - Metro Centre

Room was damp and smelt horrible, particularly the bathroom. Was also very noisey from the floor above

We found Julie in the restaurant very welcoming, attentive and friendly. The breakfast was perfect. The room was very clean and cosy and we always come back to this same hotel

Christopher and Charlotte are a credit to this hotel restaurant and we will definitely come back as a family as they make you feel welcome and can’t do enough for you. Even gave my sister and my mum a surprise for their birthday. Thank you guys

Christopher and charlette in the bar/restaurant are superb they cannot
Do enough for you nothing is too much trouble well done will deffo book again because of them

we weren't staying here but went for a meal the girl who greeted us said because we weren't guests she shouldn't serve us but she would let us in this time, even though it is a large restaurant and there were only about half a dozed people eating there. We were then seated and our drink and food orders were taken some other people, I assume hotel guests then arrived and were seated and had their first course before our food arrived. When our drinks arrived there was no ice in them but the hotel guests all had ice in theirs.

We stayed at Premier Inn Metro Centre due to attending a nearby event last weekend.
Decent rooms & the staff were very friendly.

Typical Premier Inn that was clean and tidy and appropriately priced. Breakfast and dinner would get 7/10 so all in all quite reasonable.

No climate control in room which got uncomfortably hot. Not enough staff in the restaurant, one person front of house. Breakfast was not the usual set up and had to order what you wanted rather than help yourself.

Found charlotte,very helpfull on my diet in the resturant, was very busy but always made time to make sure everything was what i needed

Stayed here for a weekend rooms were lovely . Julie and Charlotte were so friendly in restaurant and reception. Thank you

Review for mi Julie and Charlotte!
Fantastic service from both Julie and charlotte nothing was too much very attentive and a good laugh as well made our stay very enjoyable thanks guys

Well no under sofa beds an skirting boards or high dusting gets done in here absolutely filthy, room checker clearly not doing their job right

We stayed here for one night due to an event at utilita arena.
We have stayed in many premier inn hotels mainly at airports but unfortunately this hasn't been our favourite one.
Rooms where very dated and needed a good lick of paint. The mattress.... Well we look forward to staying at premier hotels because their beds are just super comfy and we have a great night's sleep. For some reason this mattress was unlike any other we have slept on. It was rock hard! Very disappointed.
The breakfast was good with a great variety and we liked that the parking was free and not too far away from metro centre or Utilita Arena. But after driving 3 hours a good sleep was definitely needed.

We stayed here for three nights to be close to family in the area. The property is dated and in need of repairs and updating. The staff were great, though. Donna, and especially Craig, went out of their way to make us feel welcome.

Das Hotel liegt zwar an einer großen Strasse , doch innen ist es ruhig.
Sehr nettes Personal.
Rieisige Zimmer .

Room was extremely hot. A fan was given but to filthy to use. I took photos of this because I was mortified.
Carpet had not been cleaned and was full of crumbs.
Skid mark stain in toilet on arrival.
The only positive was the staff

We travelled here as we where coming down for the weekend for an event with out young son.

Upon arrival there were plenty of places to park for free.

When coming into the reception just after 3 we were greeted with Donna W who welcomed us and quickly got us checked in and to our room. Asked us if we wanted a table in the restaurant for tonight. Very pleasant and friendly.

Beds were comfy and room was cool it helped having a fan in the room.

Bathroom was spacious and water was nice and warm, there was a good amount of pressure in the shower too.

Breakfast was nice normal options for a premier inn but all cooked well, the coffee was really nice out the machine.

Upon coming back from our event, Donna the friendly staff on the reception spoke with my son about how much he enjoyed his night.

Over all I’d recommend this hotel to anyone looking for a weekend stay in Newcastle, enjoyed our time and will be back again.

Pros
- Great location close to the Metro centre and public transport links to Newcastle City
- Easy to find - just off the A1 bypass
- Plenty of parking
- Restaurant was spacious and food was good both at breakfast and evening dinner.
- Room typical Premier Inn - top floor best.

Cons
Not much but
- very weak showers on top floor
- Windows had double glazing to keep road noise down.
- limited TV channels
- another car park menaced by a management company - sure it is free and easy enough to sort but use of ANPR is always a retrograde step.
- quite isolated unless you get the car out - not much to walk to around the Hotel.

Excellent service, clean room, very good breakfast. Very friendly staff. Good parking. Road noise actually fairly minimal.

Stayed here while visiting the local hospital, which was around a 15-minute drive away.
The room was clean and located at the back of the hotel, so we barely heard any road noise. Check-in was smooth, and the staff were friendly and helpful.

The only downside was some strange noise during the night—it sounded like someone running around on the roof. We were on the top floor, so not sure what it was, but it did go on for a while and made it a bit hard to sleep.

Restaurant on site was good value for money, really friend staff and good food.

Overall, a convenient and comfortable stay for what we needed.