Premier Inn Wirral - Heswall

The hotel room was absolutely amazing very clean and matt the manager was absolutely amazing youll never meet anyone like him so kind and helpful got us everything we needed 100% recommend

We spent an evening here after visiting the Winchester Christmas Market. We had a lovely evening in the restaurant, looked after by Shanon/Raj and Bushra - thank you very much for the detail of your service, and for laughing at our conversations (sorry Shanon) you guys are a great team, we thoroughly enjoyed our time with you. We were planning to head into the town later in the evening, but we were so relaxed, we stayed in the bar! Lovely day/night away.

Only really bad part was a cold room. Very uncomfortable. Food was good and room was clean. Staff were polite and friendly

Our room was dirty, there were crumbs in the bed. Mould around the bath. There was a horrible damp smell in the corridor outside the rooms. Check in took ages as only one person on and long queues. Disabled space out of use due to a hedge needing cutting back.

Stayed here following a disappointing stay in Salisbury.
No issues here- room was clean and as expected for a Premier Inn.
Service in the restaurant was satisfactory and the food was ok. This is why it's a 4 and not a 5.
Should be able to pay parking in reception- the car park was dark upon arrival a we could not find the machine. Needed to go back to the car park after check in to register the car. A minor issue but nonetheless worth mentioning.

Great location, close to local shopping parks and short walk from wonderful Indian restaurant and local pubs. Rooms were clean and tidy, very slow bar service and good choice of foods for breakfast

Great food and drink. Matt was a lovely guy and was very friendly. Bubbly personality and went above and beyond
Would definitely recommend

Matt was brilliant on the bar!
He is an asset to your company.
Really funny and had a genuine approach to our needs .
He’s ace

Great welcome, great food - perfect ☺

Room was very clean, and located around the back of the hotel, so even quieter than expected! (Thanks Marie!)

Atmosphere in the restaurant was great, and the staff at both the restaurant and hotel were very friendly and welcoming, as usual ☺

Excellent food and drink! 🍻 🥂

Yet again Premier Inn continues to get worse and worse. I always spare a thought for the team. They are always rushed off their feet and there are never enough of them. My stay at PI Winchester was no exception. Most of the team were nice but they were ran ragged. Over the last decade every Premier Inn I’ve stayed at has had less staff and it’s so clear how far away they’ve moved from caring about the guest and providing great service.

Advertised as "free" parking but requires registration at reception - and yet reception failed to ask or register my car for this "free" car parking i- cost me a £67.00 fine.

Absolutely brilliant 👏 service excellent staff and breakfast and evening meal was lovely, good quality would definitely return thankyou for making our visit welcoming

Stayed there with the group of 8, there was just one disappointment after the other but in short, they tell you on the phone parking is free for guests - it isn't. I asked the lady at the reception if the breakfast was included in the rate, she said it was - it wasn't. And here I am now, three weeks after, still chasing for the invoices they were meant to go to my e-mail but, you guessed it, they haven't.

I recently stayed at the Premier Inn and had an excellent experience from start to finish. The room was spotless, comfortable, and surprisingly quiet, making it easy to get a great night’s sleep. The location was convenient, and everything I needed was just a short walk away.

I especially want to highlight Matt, who went above and beyond during my stay. He was friendly, professional, and incredibly helpful—whether it was answering questions, offering recommendations, or just greeting guests with genuine warmth. It’s rare to find staff who make you feel truly looked after, and Matt absolutely did.

Thanks to Matt and the rest of the team for making my stay memorable. I’ll definitely be choosing Premier Inn again!

Lovely clean hotel, plenty of car parking and the evening meal was lovely and good value. Efficient check in and check out service too.

Once again brilliant Anne checked us in . In error I hadn't booked a walk in shower room but Anne was so helpful changing our room to suit our needs . The room had been cleaned to the highest standard by Lola , thankyou Lola . Once again we found the customer service delivered by Anne wonderful, she is an asset for Premier Inn

Ordered sea bass it was cooked to perfection like it was being served in a 5 star restaurant in central London. Waiter was Chris his service was excellent. Would recommend a stay and eat dinner.

Stayed here for 11 nights whilst in the area for work. The hotel overall is a little dated, but the room was clean, bed comfy and shower hot. The real stand out was the staff, Matt in particular. At times he seemed to be running the place single handedly, often covering reception, kitchen, restaurant and bar at the same. However nothing was too much trouble, he always had a smile and time for a chat which made the difference after a hard day at work. The food was delicious, plenty of choice and good value. Would stay here again.

No problem with the actual Premier Inn , very comfortable and quiet . I can't say the same for the restaurant next door !
Waited ages for our meals then.got our starters and mains delivered all together ! When I queried this . I was told that's what I had asked for
I did not ,and the starter was cold . My sirloin steak was overcooked when I had asked for medium . Nobody came to the table to ask if our meal was ok . I got up to find the manager who did apologise and only said that they would make sure all was ok at breakfast ! Hard not to do when it is self service ! Will.not be back !

Matt! What can I say, he's incredible. Wonderful welcoming host, really went the extra mile. From the moment we checked in, his presence was delightful. So friendly, funny yet professional. Full of helpful information for the local area - from shopping outlets to best fast food places in the area!! I think he's the manager - if not he should be!!!