Premier Inn Wirral - Heswall

Great welcome, great food - perfect ☺

Room was very clean, and located around the back of the hotel, so even quieter than expected! (Thanks Marie!)

Atmosphere in the restaurant was great, and the staff at both the restaurant and hotel were very friendly and welcoming, as usual ☺

Excellent food and drink! 🍻 🥂

Advertised as "free" parking but requires registration at reception - and yet reception failed to ask or register my car for this "free" car parking i- cost me a £67.00 fine.

Once again brilliant Anne checked us in . In error I hadn't booked a walk in shower room but Anne was so helpful changing our room to suit our needs . The room had been cleaned to the highest standard by Lola , thankyou Lola . Once again we found the customer service delivered by Anne wonderful, she is an asset for Premier Inn

Ordered sea bass it was cooked to perfection like it was being served in a 5 star restaurant in central London. Waiter was Chris his service was excellent. Would recommend a stay and eat dinner.

The room was well equipped and the bed was comfortable.
All the members of staff were very friendly and more than happy to help.
Breakfast was cooked fresh and that made a big difference
Chris in the restaurant bent over backwards to help and was very polite and is a credit to the company.
Well done Premier Inn!!

Wow! Anne, Chris, Dom. Thank you for making a difficult stay for me, so much easier. Your customer service exceeds expectations.
My husband was in the Spire Hospital in Heswall for cancer treatment, so I was alone whilst he stayed in hospital. Anne was so thoughtful and caring, asking after my husband and his he was doing. She even came back to my table and asked if I needed to transfer downstairs if my husband was coming back to the hotel.
Lady at breakfast was attentive too. Btw the black pudding is fantastic!
Rooms clean and fresh (thank you Jac).
Food was lovely and filling. Staff told me all about the deals (thank you Chris and Kieran the chef).
All such lovely positive people. Nothing was too much trouble. Thank you 🙂

There was no water in the shower and it took two visits by the receptionist to get BOTH the hot and cold turned on. This wasn't entirely his fault. I was standing in the bathroom monitoring the shower and he was at a cabinet in the corridor opening the valve/s. I shouted, yes, there's water so he thought he'd solved the problem but he'd turned the hot on and the cold off so then we just had scalding hot water. The receptionist responded very quickly both times we traipsed down to reception about the shower.
Whoever did the maintenance that resulted in the water being off needs sacking.
We'd booked a twin room and I thought we would be able to change the 'configuration' of the enormous bed by moving two smaller ones apart but that isn't how it works. It is possible to separate the two beds but the bedding is for one bed. The other bed is a poxy smaller single that I would have thought is meant for a child sharing its parents' room, not for another adult. It seemed very unfair that one of us had the luxury of the vast expanse of the main bed while the other got the smaller, lower single.
The room was far too hot even at the end of October in the northwest of England and there was no way to cool it sufficiently as the window only opens two or three inches.
It was a one-night mid-week stay and there were no noise issues.
Overall, it was OK and suited our needs but the shower business made us late for our meeting.

Great premier inn in a great location to Wirral beaches and to Chester. Peaceful, easy to park and warm welcome from staff. Bedroom was clean but basic, as expected. We all slept well.
Problems were raised to staff and were dealt with to the best of their ability at the time.
Appalling, non existent wifi/ data or signal availability.

I stay here frequently, Adam and Vicki are most welcoming. I come for business often and have built a good relationship with all the staff so it's always my go to when on the wirral!

We have stayed in Premier Inn several times and this experience was the worst.
Booked in all went well.
We then realised the heating/cooling system wasnt working at night whenit hit cold. One of the managers assisted with electric heaters.
Following morning the key card locked us out and we couldn't find any of the hotel assistant. They changed the card three times and still the same issues.

We had breakfast which was very poorly done. The mushroom tasted rubbery, the sausage wasnt probably done or welldone. (even though we mentioned it should be) all in all it was a waste of money for the family of 5.
I must say I have stayed in a few Premier Inn this is the first I would have to wait 25 mins for the breakfast to be served.

Stayed in a family room. Very clean and bed was super comfy. Very quiet slept like a baby. Had food here also with Chris duty manager who went out of his way to make sure we had a pleasant evening. Lovely breakfast in the morning.

Stayed here before and was not impressed, as the rooms were ok and the restaurant/ pub was not the best and closed at 9 pm.
Thankfully it has improved and hopefully when I visit again it will be even better.
The staff are new and very positive, the restaurant/pub has improved and the food was good to very good and it didn't close at 9pm!
All this place needs is the company to spend some money on refurbishment of rooms and the restaurant/pub and it has the potential to be a 5 star establishment.
Thanks again to the staff who made my stay most enjoyable!

Had a really lovely stay here recently, manager Libby was super helpful and knowledgable about the local area, made us feel immediately welcome

Great service and very friendly welcoming staff, the hotel is in a good location with easy access to Heswall and has plenty of parking

Hotel is very rundown and in need of a full renovation
Decor is dirty and drab and flooring is ready for a refresh.
Rooms are grim and tired.
Restaurant attached is also very poorly maintained.
Floors are extremely dirty particularly wooden area and stairs.
Staff whilst some are pleasant others do not acknowledge you.

Clean, comfortable, predictable, with charming staff. Easy to find and good parking. A nice route south from Liverpool without 'electronic tolls'! Well done, Premier Inns, for what appears to be a policy change by providing the lodge's direct Email address; civilized and useful.

Clean rooms, fully functional as you'd expect from a Premier Inn. Lovely, helpful staff. Great breakfast next door. Good value for money for b&b. Be aware, no customer toilets available outside pub hours (pub closed in afternoon, if you're arriving 2.30-5.30pm).

My wife and I stayed here for a wedding at the end of August.

Was really a case of 'does what it says on the tin' - basic room which was fine for our purposes as we literally just changed and slept there. Breakfast the next morning was decent. Room was clean enough but a little worn and some suspicious stains on the sofa!

Overall fine if you are not planning to spend much time there and looking for a reasonably priced option.

Large room with bath&comfy bed - option to have food in pub next door too!

Only downside, no lift!

We enjoyed our stay&will probably be back! 🙂

The warm welcome and care from all members of staff was so appreciated at a difficult time for us both. They all went the extra mile in supporting us when learning of the passing of our father during the visit.