Premier Inn Canterbury City Centre

Great location, really clean and our waitress Abigail, was so lovely. Really attentive and very funny. Highly recommend

Once again a wonderful stay at the Premier Inn Canterbury thanks to head housekeeper Sharon and her team. The breakfast was also cooked amazingly by Emma, I’ve never had fried eggs done so beautifully! We are always warmly welcomed by all the staff, Vanessa took care of us at dinner and John was the familiar friendly face at breakfast. We look forward to our next stay. Thank you all so much again! Sheila and Alannah :)

Goog location friendly staff , very clean room. Deliveries at 4-6 am disturb you if you room is overlooking the delivery area

It was ok. Nothing fancy. However, it was clean which is important to me. The location is ideal too. Not too badly priced either. Some bad points include uncomfortable beds, breakfast wasn't included in price and the air on wasn't great- we did get cold.

This is Ross Jordan. I accidentally press the wrong button in my review. I meant to indicate that my check-in was excellent. Please change that for me period thank you

The room was very nice. The choice of food was good at the restaurant and the cooked breakfast was better than most of these kinds of hotels. Well located for walking into town.

The parking at the hotel is a bit hopeless. Only ten spaces. If you manage to get a space - don't ever go anywhere! You'll lose the space that you're still paying for! (via an app - not connected to the hotel) Had to park at longport which is close and you pay on exit.

The room was spacious and very clean. Very comfortable bed and nice and clean bathroom. Wonderful breakfast as well.The AC was also perfect. In all a very good experience

Spotlessly clean and very comfortable. After our appalling experience at a Travelodge (Bath Central), the Premier Inn is now our go to hotel for short inexpensive breaks in the UK.

The best premier inn we have ever stayed in! Room was much bigger than we had ever had. Kids both had proper beds rather than one having the camp bed. View was incredible. The halloween game they had put on for the kids was so lovely. Would highly recommend the cabterbury city centre hotel.

Modern, clean, spacious and comfortable room with all the usual amenities.
Ideal location for high street shopping and the theatre.
The dining area was very pleasant and for breakfast, there was a good variety of hot and cold options.
Overall, an enjoyable stay, would visit again.

I have been staying at Premier Inn in Canterbury for work for a few weeks now. The level of service I have received is really good! Special shout out to Deepak that has been exceptional in his service and he will go the extra mile to accommodate requests and make sure my stay is as comfortable and smooth as it can get !

Close to town and where our daughter lived. One block from bus stop.

Unfortunately yesterday,it seemed that everything was overwhelming for the restaurant and kitchen.
Today's experience was a lot smoother and efficient. The food cooked for us by Luke was well presented and cooked,and the service provided by Abbie and Premier was very good and appreciated. Thankyou.

The room was smelly of urine. We asked for another room.

Premier Inn should email your guests before their arrival that the closest car park was closed for weeks. When we arrived at hotel we asked Deepak on the reception why we was not advised of this and he had no answer to our question. We had to park 15 minutes walk away my wife has walking difficulties at a cost of £30.00!!!!. We had paid for the meal deal and arrived at the hotel 5.20pm to find out the restaurant was not open until 6.00pm then Deepak advised it would be a Limited menu we asked to see the menu and he said that had not decided what they would be cooking very unprofessional indeed. We cancelled our meal deal as we had a theatre booking in the evening very disappointing for us both as we have stayed previously at this hotel before. Arrived in our premier plus room to find no water in the fridge which in your definition of a Premier Plus room. We left the hotel for our evening and saw Deepak and requested that we had some water for our room when we arrived back later, Deepak apologised for this and said he would ensure that our request would be carried out. We we arrived back at 11pm into our room there was no water still in the room, totally ridiculous how a member of your staff let us down. Due to not having the opportunity to book dinner elsewhere before the theatre we had to do with KFC. Breakfast in the morning was a bad experience the buffet had been sitting there for hours, eggs were rubbery, bacon was tough to eat, no mushrooms available, the only thing good was the Tea & Toast. My advice book elsewhere that values your business.

Excellent location, very friendly and courteous helpful staff, rooms are very comfortable. Despite on the main road no noise at all, just 3 to 4 mins to city cebtee

Parking was a major challenge. Staff not able to explain procedure

There were bed bugs and my wife has got rashes. The same has been reported and the hotel has changed the room. We have to talk to the hotel relationship people.

Pros: conveniently located, good breakfast, hot water with good pressure, mini fridge for drinks or meals.

Cons: smaller bed than reserved, no phone in rooms for service support, the employee who checked us in was short (almost rude), difficult elevator operation to ground floor,

Great location for visiting Canterbury. The room was very clean as was the dinning area. The initial parking instructions were poor, you can park round the rear for 30 minutes but wasnt told this prior arrival.
The Air-con spoilt a protentional a good sleep. As the windows do not open you need to keep them on all night but ours didn't go below 19 degrees.