Premier Inn Dover - A20

Stayed here for one night with my husband at the end of November. The hotel itself is nice and the staff were friendly. We were allocated room 208. As soon as we got out of the lift we noticed a very stale smell. Our room, didn’t smell nice at all. Very stale and damp smelling. The room itself was clean but the smell was unpleasant. The windows do not open at all so the air is a stagnant air conditioning smell. I wanted to complain but my husband said we would hardly be in the room, so we didn’t. We had some lovely cocktails before dinner which were 2 for 1, very good value. Our evening meal was nice and tasty. Unfortunately breakfast, although replenished quickly was swimming in grease, in particular the eggs, mushrooms and bacon which was a shame. We wouldn’t stay here again but would try one of the other Premier Inns in Derby next time.

We have just been checked in by the lovely Emma who was super friendly and really helpful - answering all our questions regarding our stay.
The room is clean, comfortable and well equipped.

Lovely receptionist ( mandira). Easy access from motorway easy shopping and food halls. Warm and friendly. Nice food in beefeater

27th November 2025, at your Derby Cathedral Quarter hotel.
From the outset, the experience was extremely disappointing. Upon arrival, my wives and I had to wait almost five minutes to be seated, despite the restaurant being quiet and no staff visible when we entered from the street. Eventually, we were served by Suzanne, but the issues continued throughout our visit.
• After paying, we found only two tables in use, yet when attempting to start our breakfast, the coffee machine displayed a “call staff” alert. This caused further delays, and when I finally managed to resolve it, the coffee tasted weak, unpleasant, and nothing like the Costa standard I am accustomed to at Premier breakfasts.
• Basic items were missing: no small side plates, no malted bread, and no croissants. At this point, I felt more like I was working at Premier Inn than being served as a guest.
• The cooked breakfast itself was poor in quality and presentation. The beans were dry and crushed over the hash browns, which were hard as rock. The eggs had clearly been sitting for so long they would have been better boiled. I had wanted poached eggs, but again, no staff were available to assist.
Overall, the service was inadequate, the food substandard, and the entire experience fell far below the standards I expect from Premier Inn. Without doubt, this was the worst breakfast I have ever had at one of your hotels

The girls on reception were very helpful and friendly. Room was very clean and comfortable. I would definitely stay here again.

I stayed for 2 x nights early in November to see friends in the local area.

I’ve stayed here a few times and the experience is usually good and typical for a Premier Inn. It is located within walking distance of the city centre and has a relationship with a multi-storey car park about 10 minutes away. There is a car park right next to the hotel that is not affiliated and I have not parked there.

The first night (Friday) was uneventful and I ate in the restaurant on site which was nice.

The second night was heavily disrupted due to a guest repeatedly setting off the fire alarm at around 01:30 on the Sunday early hours. This caused a full evacuation in the freezing cold only to observe the guest in question complaining about the fire assembly point and being violent with staff whilst the guests watched on. This went on for about 20 minutes until the police arrived, while we all had to wait outside in the cold.

I was sure that Premier Inn would see this as a disruptive night sleep and the staff agreed when I raised the issue at the time but asked me to visit reception in the morning as they were giving statements to the police. I finally got to sleep at 3am and upon checkout was given a card to request my refund. (Un)surprisingly Premier Inn refused to honour this when I asked so I was left with a disrupted night sleep and a sour taste of the whole experience.

Great service at Premier Inn Doncaster Lakeside today - fast, efficient and friendly. Particular thanks to Natala who was particularly helpful.

Stayed before and after a trip to France. Thanks to Melissa who got us checked in politely and professionally when we arrived late and were very tired from our journey. Staff here are always high standard (unlike Oban P.Inn) and housekeeping do a great job of keeping this well used hotel (starting to show it's age now) clean. Hopefully Melissa gets involved in new staff training to bring them up to her own high standard of customer service.

Clean comfortable room with plenty of parking, excellent breakfast next door in the Beefeater. Only useless thing was the WiFi which didn't work at all.

2nd time at this premier inn. It’s a perfect half way point to meet with family just off the A1 and it’s such a lovely one right by the lake. We find it peaceful. It’s also got plenty of places to eat within walking distance and an outlet shopping place next door. Vue cinema and the dome splash park nearby. Yorkshire wildlife park is only 15 minutes drive too. Great location with kids.
Mandiva on reception is so lovely, she even gave my 5 year old some stickers when checking in and managed to check us in early with travelling far.
They’re also renovating the building to add more rooms that will be premier plus rooms.
Thank you for another fab stay !

Decent hotel but issues with vending machine which is common apparently but yet no sign on it saying "do not use".

No refund or help just was told to contact them directly

I'm a fan of Premier Inn's as I feel they offer good value, and this particular location reconfirms this. I was welcomed by friendly staff for an overnight stay. Breakfast is served in the pub next door, but I didn't use. The hotel entrance is a little outdated but it was clean. The room was a good size and was clean. Bed was very comfortable and the shower was brilliant. Great way to start the day! The downside was the outside noise. Walls seem to be thin so you can get disturbed sometimes. Overall, I would book this Hotel again.

I really like this hotel, it is quiet and there is lots of parking. I stay here regularly, the staff are friendly and the restaurant is good.

Excellent very good i am happy with the support recieved excellent place great service i would stay again. Wonderful experience.

Two nights away to visit RAF Hendon museum then Dover Castle, while at Hendon got a text saying our rooms at Premier inn (east Dover) were cancelled however shortly afterwards had a call to say we were rebooked into this hotel. The first morning we were given complimentary breakfasts and the second night a voucher for 25% off of our dinner.

Our stay at the Dover A20 was ideal for our visit to Dover castle. The room was all clean and comfortable. Parking on site and with the Beefeater restaurant next door for breakfast and evening meals was convenient . We was greeted at reception by Melissa who booked us in and was very helpful and pleasant she gave us information on our stay. We would use this Premier inn again if we visited Dover again.

What a lovely room! Stayed here several times but this was the first time in the annex lovely cosy spacious room, really nicely decorated and appointed, can't fault it. What really made the stay was the welcome from the receptionist Julie, she greeted us with a warm smile and a warm welcome. I just wish all hotel receptionists were as friendly as she is . . .

Had a two night stay here lovely and clean all the staff where friendly and helpful the two on the night shift Adam and Elaine where absolutely fantastic dealing with an issue with professionalism and patience that really shouldn’t be part off there job . The hotel was exceptionally clean and tidy and in a great location with easy access to motorways and the port of Dover thank you premier inn team

Another stay at the hotel, its a good location for me as a friend lives nearby. It was clean and tidy. Staff friendly and helpful. Breakfast was nice. At the end of the day its a Premier Inn and it more than met the standards you expect. Will be returning again next year

Good location for the car ferry. Very clean room and at a reasonable price. Reasturant within walking distance. Would recommend.