Premier Inn London Hayes North

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Absolutely awful hotel - nowhere near the usual Premier Inn standard. Booked a 1 night stay here with our two children. As we approached our room it was clear that guests had been taking drugs in the hotel as there was a smell of cannabis in the corridor which was particularly strong in our room. Quickly became apparent that this hotel was not a safe or appropriate environment for our children so we did not stay. Staff on reception were obviously aware of what previous guests had been doing in the hotel but seemed unwilling and unable to take action. I am a regular Premier Inn guest and have NEVER seen one of their hotels this shabby and unsafe. Please, please do not book here!!

Live local in an overcrowded apartment. Needed an escape and the overnight stay was more than expected. Food on point and comfortable room. Priced well. Will definitely be heading back again.

Amazing stuff on in the evening from 5 pm onwards rooms are decent. Better comfy, quiet and the bathroom is clean and tidy. But more importantly the staff here care. They only overheard a conversation about me losing my dog today and they went above and beyond and I would like to thank them personally from the bottom of my heart. How kind you all were I know some say it's just a dog but it was a family to me and the team here made a hard day just a little bit easier. And thank you very much for your kind words and even the little cuddle that was needed. Amazing stuff! Amazing team. Highly recommend

There was bed bugs all over my bed.

Excellent stay and great service from arrival to check out. Cara and her team were very friendly and helpful throughout my stay.

Hospitality second to none. Cara was amazing through the whole stay always ensuring we were comfortable and had everything we needed.

My stay was very pleasant? staff very accommodating and welcoming. The proom was clean had no issues. close to public transport and shops. It was a good stay.

I don’t even know where to begin because this hotel was a complete nightmare from the moment I arrived. The pictures online must be at least ten years old because the reality looked nothing like what was advertised. The entire place felt neglected, dirty, and honestly unsafe.

The room was disgusting.
There were stains on the sheets, the walls had marks all over them, and the carpet felt sticky. The bathroom looked like it hadn’t been properly cleaned in weeks mildew in the shower, hair on the floor, and a smell that hit me as soon as I opened the door.

Noise was constant.
Doors slamming all night, loud talking in the hallways I barely slept.

Customer service was non-existent.
When I complained, the staff acted like I was inconveniencing them. No apology, no offer to move rooms, nothing.

Security felt questionable.
The lock on my door was loose, strangers were wandering around the corridors, and the car park had no lighting at all. I didn’t feel safe leaving my belongings in the room.

Overall, this hotel is rundown, poorly managed, and absolutely not worth the money. I checked out early and booked somewhere else because I couldn’t stand another night there. Save yourself the stress and stay literally anywhere else.

Avoid this place at all costs.

What a horrible experience. We were not told we had to book the restaurant so waited for 20 mins to try to get a table. There was no one serving and no one to help. A man was walking around trying to pay for his meal but there was no one available to take his money. We gave up. Later that night we witnessed a van being broken into in the car park. Reported it to the reception along with photos but they really didn’t seem bothered. I do not believe the police were called! Never again!

Jade and the breakfast chef very accommodating:)

Great check in efficient and a good hotel for our visit.

We surely coming back in the future

I stayed at premier Inn Hayes the grapes last night the one was dated the adequate a bit dusty and in some places a bit tired there wasn't ambient lighting that
I'm used to seeing.
The staff members are very friendly it took a bit of time looking up my reservation the reception is nice and clean and there is no lift at this premium just to make people with mobility issues away
Car parking is £8.90 a night on the site parking
You've got a pizza place down the road and across the road you've got McDonald's and you've got the SL9 bus like takes you into if we airport
In my view to hotel is worse situated
Would I recommend staying at this hotel yes I would but it could do a bit of an update

Great stay with Premier Inn. Mishel really looked after us, checked our rooms were ready and checked us in. Gave us all the info we needed. Thanks Mishel!

Massive thank you to Mishel who really helped us out with our rooms and got us sorted. Also cracked a few hilarious jokes! Felt very welcome and relaxed ahead of our busy 24 hours to the airport.
Thank you so so much Mishel! You're an asset to the team!

I’d like to take a moment to highlight the exceptional service I received from Mishel at the front desk. Although my stay was over a week ago, I couldn’t let it go unmentioned , I was traveling and didn’t get the chance to share this sooner.

Mishel is truly a standout. From the moment I arrived, she was warm, professional, and genuinely welcoming. Her presence alone brought a sense of ease and care that instantly elevated the atmosphere. She consistently went above and beyond, not just for me, but even for a guest I had over during my stay. She took the time to warmly congratulate them on their recent wedding, which was such a thoughtful and personal touch, it really showed how attentive and kind-hearted she is.

To be honest, there were several things I wasn’t completely satisfied with during my time at the property, but Mishel’s outstanding service made all the difference. Her attitude, attention to detail, and sincere care made it easy to overlook the shortcomings. It’s rare to encounter someone who can single-handedly turn around an entire guest experience , but she truly did.

I’m writing this review entirely because of her. Out of respect for the high standards she upholds, I won’t even go into the negatives, because she deserves full credit and recognition.

I am truly sorry as I have misplaced a note I took from her name tag — I’m not sure if her name is spelt Mishel or Mishal. I truly apologise if I’m misspelling her name.

Thank you, Mishel, your kindness and professionalism made a lasting impression. You truly made all the difference.

Amazing stay! Clean rooms, friendly staff, great service and perfect location.
Highly recommended! I’ll definitely come back!

Yesterday I visited with my colleague in premier inn such a wonderful experience for me . Mr Amit Sharma on the reception was very helpful guy.

Really friendly and helpful staff, clean room and a really good Restaurant, with the breakfast cooked to order, the breakfast Derek cooked this morning and served by Jade was the best breakfast I’ve ever had in a Premier Inn, all the food I had over a 2 night stay was very good

Amazing service would come back again mishel and mags were very professional also directed me to the local food spots which was a nice thing to do

Good